CVS Customer Service Issues

I am experiencing ongoing issues with the phones not being answered at my local CVS branch in Wylie, Texas. Every time I try calling, I end up waiting on hold for at least 30 minutes before eventually giving up. It is frustrating that they do not have dedicated staff for answering calls, especially when I need to refill a prescription via phone. This has become a major inconvenience for me. I have been a loyal customer of CVS for around 30 years, but the lack of prompt phone service is making me consider changing pharmacies. It is essential for CVS to improve their phone handling to provide better customer service. I hope CVS takes this feedback seriously. Thank you.

My spouse and I have faced challenges calling in and picking up our prescriptions, even when waiting over 24 hours after being notified by your system that it would be ready. A pharmacist advised my spouse not to rely on the automated system's information. The pharmacist mentioned having 31 scripts to fill before attending to my wife’s prescription. We plan to revisit the pharmacy tomorrow en route to other errands, nearly [redacted] hours after the system indicated it was available for pickup anytime after 2 pm.

My husband had an appointment for a Moderna booster, scheduled for 12/09/[redacted] at 2:15 pm. We arrived early and were informed we couldn't check in until 15 minutes before the appointment time. However, I started feeling unwell and needed to use the restroom, only to find out they were closed due to Covid-19. After requesting to use the restroom from a pharmacy tech, the pharmacist denied me in an unpleasant manner. This led my husband to decide not to get his shot there and had to find another place where I could use the restroom. The treatment we received at the store located at [redacted] Fifth Ave, San Diego CA, was unacceptable, and no customer should experience what happened to me.

The birthday listed on my flu vaccine record is inaccurate. On December 7th, I spent 45 minutes on the phone with your customer service team attempting to rectify this mistake. The representative escalated my issue and informed me it could take up to 72 hours to rectify. It has now been more than 72 hours, and the birthday on the PDF record still shows "1/11'78" when it should be "12/26/'78". I am set to begin a new position with Johns Hopkins Health Comprehensive Transplant Center on January 3rd, and I urgently need this flu vaccine record corrected to finalize my new job start. Please address this matter promptly today, December 10th. I did not receive a claim number for this matter.

I have frequented the CVS in Conway, SC on Church Street for many years. Lately, there have been ongoing issues that have severely impacted my experience. Despite being disabled and unable to walk easily, they frequently close the drive-thru, requiring us to enter the store. My attempts to contact them by phone have been fruitless, with lengthy hold times and no response. My auto-refilled prescription is now three days overdue, and despite trying to transfer it elsewhere, the new pharmacy is unable to reach CVS to obtain my prescription. This situation is jeopardizing my health, and I am considering seeking legal advice. It is imperative that CVS address these problems by potentially replacing the pharmacist and staff. The current situation is untenable.

I experienced discrimination by a manager at a store who refused to sell me Ibuprofen using my Anthem card. Despite his attempts to persuade me to purchase a different version, he suddenly claimed the store does not accept my card, insisting I pay with cash. He falsely asserted that they had never accepted that card during his over a year of working there. Feeling mistreated and disrespected, I contacted my card provider who directed me to file a discrimination complaint against the manager. I have Medicare but appear younger, yet that does not justify the way he treated me. After a long day working at a factory, followed by a 45-hour bus journey, the manager's actions were unacceptable. I am seeking for him to be terminated from his position. Please reach out to me to discuss this further.

I want to share an experience my wife had at your store yesterday around 6 a.m. When she arrived, there was no one present. Despite calling out and carefully scanning the aisles, she couldn't locate any staff. While they may have been using the restroom or in the back of the store, it seems logical that there should have been someone visible for customer assistance. Since she couldn't find any staff after thoroughly searching, she left and went to another CVS. I am not highlighting this to cause any issues, but rather to suggest that if a worker needed a break or was unwell, perhaps the store should be temporarily closed during their absence. We have been loyal patrons at your store and have always had pleasant interactions with your team while shopping for prescriptions and other items. I kindly request that no blame is placed on any employees, but to review policies to prevent such situations from reoccurring. It's important to ensure the store's safety and prevent any potential theft or security risks. Best Regards, Barry.

I recently had an order canceled by CVS after waiting for 14 days to receive it. I used my CarePass for the online purchase and was disappointed to only find out about the cancellation through an email without any explanation. When I contacted CVS, I was told I had to call to inquire about the cancellation reasons. The response I received was that they were out of the item. It was frustrating to realize it took 14 days to figure this out. The customer service just seemed to provide vague and nonsensical explanations, adding to the frustration.

This morning, I witnessed an incident involving an elderly woman at the Lebanon PA CVS in the Boscovs Mall. She tried to use a 30% off coupon sent by CVS but was informed at the register that they couldn't honor it because it wasn't linked to her card, which had been previously replaced. The cashier, claiming to be the manager, was unhelpful. The woman then tried another CVS branch at Cedar Crest Square with no luck. It is disappointing that a large company like CVS couldn't show some flexibility to this honest lady, especially during the holiday season. The experience highlights the shortcomings of CVS Customer Service. I will no longer shop at CVS and will share this story to shed light on how poorly this woman was treated.

My order, number [redacted]24, was unexpectedly canceled. I used a significant amount of extra bucks on this order, which were not refunded to my account. As a Silver Script member through the D.C. 37 plan in New York, I was assured that my extra bucks would be reinstated. I plan to reorder the items once I confirm the return of my extra bucks. Can you assist? Thank you. - Sheldon Rybak

I received my first COVID vaccine on 11/09. I scheduled an appointment for the second dose, arriving at 9 p.m. as listed on the website, only to be informed they don't do appointments at that time. I attempted to book another appointment, but the only time slots available were 9:30 and 11 p.m., when no shots are administered. Despite numerous calls, I have been unable to reach a live representative and found the hotline unhelpful.

On December 2nd, I reached out to the CVS customer service line at [redacted] regarding a lost Visa Gift Card worth $[redacted]. The card was purchased at the Yonkers, NY location on [redacted] Central Park Ave. I was assured an investigation would be conducted to check for any usage of the card and was given Incident # S-[redacted] for future reference. Despite being promised a follow-up within 7 days, I didn't hear back. Contacting CVS again after 12 days, I was informed a replacement card would be issued, and the Yonkers store would reach out to arrange for collection. However, no one contacted me. When I followed up with the store on 12/16/21, I was informed to pick up the replacement card on 12/17/21. Upon visiting the store and speaking with the day manager, I was surprised to learn that they had no information about the replacement card. I provided my contact details but never received a callback. I'm still awaiting a resolution. Thank you.

I have prescriptions at the CVS in Arizona on Cotton Lane and Greenway. Yesterday, my doctor sent in a prescription in the morning that I needed urgently, but when I called in the afternoon after waiting for 45 minutes on hold, they had not processed it. When I went to the store, the line was extremely long, and I had to leave without my medication. Another CVS location also did not have my prescription on file. This keeps happening whenever I need refills, and it's frustrating. The staff's lack of responsiveness and customer service at this location is unacceptable for those relying on medication.

I'm Roslyn Price, and I wanted to purchase Covid rapid testing home kits. Due to an error, I believe I may have multiple orders, possibly around 10, which is more than I require. I live at [redacted] Denison Blvd. Suite [redacted] in Shaker Heights, Ohio. Could you please cancel any redundant orders for the Covid testing kit? Thank you. My address is [redacted] Van Aiken Blvd. Suite [redacted], Shaker Heights, OH [redacted].

I came across an ad pretending to be CVS offering free trifusion pods, but ended up getting charged for shipping and 2 other items totaling $62. It's frustrating to have to deal with canceling the credit card charge now. The scam used the name 'CVS|Reward' and was sent from [redacted] This experience reflects poorly on CVS, and I won't engage with such offers in the future due to the deception and potential future issues caused. Disappointed customer here.

While at the register, I wasn't wearing a mask despite being fully vaccinated. The cashier, Kimbal, seemed overly cautious, standing far away and awkwardly stretching to reach me. The situation felt unnecessary and disrespectful, especially considering there was protective glass between us. This incident occurred at store [redacted] around 10:07 am. If she's that fearful, perhaps she should reconsider working there because the insinuation that Covid can spread through contact was frankly insulting.

On December 21, [redacted], I visited the CVS in Creedmoor, NC, located at [redacted] North Main St, Creedmoor, NC [redacted], during the early evening between 5:30 pm and 6:30 pm to make a purchase at the pharmacy. While at the pharmacy counter, I observed a mask-wearing reminder sign, which was great to see given the Omicron variant. However, I was concerned to notice the pharmacist, Ron Welch, wearing his mask loosely under his nose while handling medication. This poses a risk of exposure to customers, especially with the current situation. I hope he can wear the appropriate mask correctly for everyone's safety. I have health issues and want to avoid any potential exposure through the pharmacy. I am not seeking his dismissal but rather a proper adjustment in his mask-wearing. Surgical masks may not be foolproof against COVID, but wearing them correctly is crucial. I will monitor the situation on my next visit; otherwise, I may need to escalate this concern. Visiting Walgreens is a possibility if this issue persists. It's important to prioritize the safety of our small community in this challenging time.

On December 18, [redacted], I reached out to my doctor for a refill of Drug#1 at a CVS competitor and also requested Item 2 - a prescription for syringes to use with Drug#1 to be filled at CVS Pharmacy located at [redacted] W. Main Street, Waynesboro, VA, store #[redacted]. On December 20, I collected the prescription from the competitor but when I visited the CVS store, they hadn't received the prescription for Item 2 yet. Despite returning on December 22 and 24, each time CVS claimed they hadn't received the prescription. I even checked my doctor's website on December 24, which confirmed that the syringe prescription had been sent to CVS on December 20. Sadly, the pharmacy still didn't have it. I tried to speak with a manager but none were available. Although CVS keeps sending me advertisements and claiming I'm a top customer, the service at this store has been disappointing. With CVS reportedly closing stores, experiences like mine might be contributing factors. I hope for a resolution soon.

I recently had two issues. I fell ill, and my daughter purchased CVS nighttime HBP liquid Cold & Flu relief for me. Surprisingly, there were no dosing instructions on the product, only several warnings. I had to visit the CVS website to locate the dosing information. However, upon visiting your website, I received an error message stating that I was navigating too quickly, despite being a human browsing your site. It appears that using a standard VPN for protection prevents me from accessing your website. This is frustrating as we should be able to safeguard ourselves online without hindrance.

I encountered two issues with CVS: 1) The "email us" form link is malfunctioning. Once I attempt to submit my query, a message appears saying "The folder you are trying to reach is unavailable." 2) I sought the 3M Aura N95 mask with product ID [redacted] at CVS's store [redacted] in Tampa, FL, as indicated on their website inventory. Despite traveling from Lutz, FL, to Tampa solely for this item, the store had no knowledge of it. Multiple locations where masks should have been displayed showed no trace of them. The staff was unaware of the product, leaving me disappointed and with wasted time, money on gas, and heightened COVID exposure risk. I respectfully request reimbursement for my efforts and guidance to a reliable store stocking these masks. Thank you.