Crunch Gym Customer Service Issues

I am reaching out to the manager at Crunch regarding the excessive late fees charged to my account totaling over $[redacted]. Despite being a frequent gym-goer, I was never informed about these charges during my visits. I am puzzled by the situation as my payment card is on file and I cannot comprehend how these fees have accumulated. On July 23rd, I will personally contact the manager to discuss this matter and have already informed my bank about the issue. I demand that my account be frozen and these charges be contested. It is unfair that I was unaware of these fees and that they were applied without notification. I have contacted my home gym to address this issue promptly.

Since the start of Covid-19, I haven't returned to Crunch Fitness or any other gym due to the lockdown. Even after gyms reopened, I chose to wait till the end of the pandemic before going back. Sadly, the Crunch location I used to go to, Crunch Downtown Jackson Square Hamilton, closed down permanently during this time, and I no longer wished to keep my membership. Despite not being charged monthly, Crunch upgraded my membership without my consent and has been charging me all along. Canceling has been challenging as their customer service is hard to reach, especially during the pandemic. I recently noticed I was charged a fee despite not utilizing the gym, which I find unjust. I'm seeking a refund for this fee and want to cancel my membership.

Hello, I would like to discuss an issue I have experienced with my trainer at Crunch Fitness earlier this year. I submitted a cancellation request in May [redacted], however, despite this, $[redacted] was still withdrawn from my checking account on May 16 and May 30, followed by additional withdrawals in June and July, totaling $[redacted]. My trainer submitted a second cancellation form, and eventually, the charges ceased around July 26, [redacted]. I have evidence of multiple attempts to resolve this issue with promises of contacting “Corporate” to no avail. I am requesting a refund for the unauthorized charges made after the cancellation of my training sessions. I have documented conversations from May, June, and July and hope for a timely resolution from your end. Thank you for looking into this matter. Kind regards, K. S. Dinicolantino

I was told I could join for a special rate of $1.07 on August 17, [redacted], with a charge of $32.07 on September 1, [redacted]. However, when I created my account on August 18, [redacted], it indicated I would be charged on August 22, [redacted]. After speaking with General Manager Jeff, it was clarified that the charge date was incorrect due to a representative's mistake. Even though I requested to cancel my membership immediately due to concerns about overdrawing my account, I was informed it couldn't be done as the Corporate office was closed. I expressed my frustration to Jeff, but he seemed indifferent. I initially joined the gym for stress relief, not to worry about financial issues. Please cancel my membership at the Tamarac location.

Subject: Complaint Regarding Membership Cancellation at Crunch Fitness Ponce Puerto Rico Dear Sir/Madam, I am writing to express my dissatisfaction with the service provided at Crunch Fitness in Ponce, Puerto Rico. My name is Ruben Estremera, and since April, I have been attempting to cancel my membership at the Ponce branch due to relocating to Dallas, TX. On June 22, [redacted], I spoke with the manager, Felicita "Liz" Cruz, about my situation and requested to cancel my membership. However, the appointment system in place at the gym made it impossible for me to schedule a suitable time due to my work schedule. Despite explaining my circumstances, the manager informed me that the only way to cancel was in person during limited hours, which did not align with my availability. Following this conversation, I emailed the manager at [redacted] to reiterate my situation and attached a copy of my Texas driver's license. Unfortunately, the response I received on June 24 reiterated the same appointment system constraints. Despite my efforts to communicate my situation and provide evidence of my move, the manager was unhelpful and insisted I pay to cancel my membership. The lack of flexibility and understanding in handling my request has been disappointing. I have kept records of all communication and have proof that my certified letter was not accepted at the provided address. Despite multiple attempts to rectify the situation, I have faced resistance from the management, leading me to consider this a poor customer service experience. I have enjoyed my time at the gym but find it difficult to continue supporting a business that does not value its members' needs. I can be reached at [redacted] or [redacted] for further clarification or to provide evidence of my claims. Sincerely, Ruben Estremera

A quien corresponda, Quisiera reportar una situación que tuve el 24 de agosto de [redacted]. Solicité cancelar una cita un mes antes, siendo clienta desde la apertura del gimnasio en Ponce. A pesar de tener mi tarjeta registrada para los pagos, fui cobrada inesperadamente el 23 de agosto, un día antes de la cita programada. La gerente, en vez de ayudarme, no notificó el cargo indebido de $22. A pesar de mis intentos por resolverlo, su actitud fue poco profesional y desconsiderada. Es lamentable ver a una gerente comportarse de esta manera, perjudicando la relación con los clientes. Agradezco cualquier asistencia que puedan brindarme para resolver esta situación de manera justa. Atentamente, I.A.

Dear Sir or Madam, I am writing to express my disappointment with Fitness Crunch and trainer Quade from Cambridge Ontario for unauthorized charges. Since signing a contract on 08.27.[redacted] for a 3-month personal training program, my account has been charged repeatedly without consent. I initially agreed to pay for 12 weeks of training, but the charges extended beyond that. The contract did not authorize automatic renewal for personalized sessions, yet I was charged on August 11th-[redacted].25 dollars, August 13th-73.45 dollars, and August 18th- 56.44 dollars without notification. Despite pointing out these discrepancies to the manager, they claimed the charges were valid. I am seeking a refund of [redacted].85 CAD for the unauthorized payments. Attached are my payment records for reference. I anticipate a resolution by September 25th before escalating this matter to consumer protection agencies or the Better Business Bureau. Thank you for your attention to this matter. Sincerely, Maryna Opanashchuk

I used to work at a top gym in NYC where members always cleaned equipment after use. Lately, there’s been a decline in cleaning habits, even among trainers. I noticed a group of young members using machines without wiping them down, leaving pools of sweat. With the ongoing pandemic, it’s concerning that cleanliness isn’t a priority. It would be beneficial if the gym implemented policies for members to clean up and requested trainers to lead by example in machine cleaning. It's frustrating to see this issue overlooked by gym management.

I paid for services from a trainer, but they have canceled multiple sessions without rescheduling. Despite being charged weekly for longer than initially stated in the contract, I received no response when trying to reach out for a reschedule or new trainer. The lack of communication from Crunch's customer service email has left me dissatisfied. I am seeking a refund for the unused sessions.

My time with Crunch was extremely disappointing. Working in HR, I am shocked by the treatment I've received. I signed up for 10 PT sessions but only managed to have 2 with my trainer. It felt like once the payments were made, scheduling sessions became less important. Despite missing a session due to my mom's cancer diagnosis, I was informed I could use my remaining sessions in another state. But now I'm unable to do so or get a refund. Trying to cancel my payments due to poor communication has been a struggle for over a month and a half. It's clear the focus is on extracting money rather than prioritizing customer experience. Better training for staff is necessary to avoid misinformation and mistreatment of clients. This whole ordeal has been incredibly unjust and costly, impacting me negatively for reasons beyond my control. It's disappointing to see profit being valued over people at Crunch. My belief in their "no-judgment" ethos has been shattered, revealing a company that seems to prey on vulnerable individuals striving to achieve their fitness goals.

On Friday, 11/26 at 12:50 pm, I was at Crunch Belle Isle in Orlando, Florida working out when I encountered an issue with another gym-goer. After finishing with a machine, the person asked if I was done using it, to which I replied affirmatively. As I started to walk away, he demanded I remove the weights with aggression. I told him he could do it himself and walked off. He started using offensive language towards me, and when I confronted him, he escalated the situation by getting physical. Despite asking him not to touch me, he continued to provoke me outside the gym. A personal trainer named Randy intervened, but sided with the other person without knowing the full story. I've had previous issues with Randy's behavior in the gym, which the manager acknowledged but did not address. The person who instigated the altercation turned out to be a guest. I am considering reaching out to corporate about this concerning incident.

To whom it may concern, I am Bassem Azizeh, the father of two teenagers who are members at Crunch in La Verne, CA. On Monday, Nov 22, my sons were denied entry by an Assistant Manager named John. He was disrespectful and unprofessional, making inappropriate comments and not allowing my sons to enter the gym. I contacted the manager, Larry, on Nov 23 who promised to look into the matter but has not followed up since. I visited the gym multiple times to speak with Larry but he has not been available. Assistant Manager John was unhelpful when I tried to cancel my membership due to his behavior. I am requesting a refund of the annual fee and subsequent monthly charges. This is an official complaint and I am seeking resolution to this matter promptly. Thank you for your attention. I can be reached at [redacted] or by email at [redacted].

Hello, I am a member at Crunch Fitness Gym at West Edmonton Mall. A couple of months ago, my purse was stolen, so I had to cancel the card I used to pay for my membership. Since then, I have not visited the gym. Despite attempts to contact each other, we have faced complications resolving the issue of updating my credit card information. During a visit to the West Edmonton Mall location, I was informed by a staff member that I still owe $[redacted] related to my membership. I feel it is unfair to be asked to pay this amount when I have not utilized the gym since the incident with my purse. I have tried to cancel my membership, but I was informed that I must first settle the $[redacted] fee. I am dissatisfied with the lack of empathy and understanding from the staff. I have made several attempts to update my payment information but have faced challenges due to the absence of a manager on-site. I believe the communication issues have led to the current $[redacted] debt with Crunch Fitness, which I find unjust. Kindly reach out to me at my cell number [redacted] to discuss this matter further. Thank you for your attention.

After signing up, I was promised a free month with a two-month membership and the ability to freeze it at any time. I joined in October, paid for two months, and froze it in November. I received a call today about an overdue payment. When I tried to explain, I was told my credit card would be charged again. I feel misled by the representative who signed me up. Please ensure my credit card is not charged again, let me enjoy the two paid months and the promised free month. Thank you in advance for your help. -Janet E.

I recently noticed an unauthorized charge on my card after my account was paused due to a hospital stay. Despite being told the charge would reduce to once a week, this was not implemented. I had to travel to Austin and then Florida due to my uncle's illness. I am moving from Norman, OK in January. My trainer knew of these circumstances and unpaused my account even though I was unable to work and am facing financial difficulty.

I recently noticed an unauthorized charge on my account for personal training sessions. My training was on pause because of a hospital stay and family emergencies. Despite needing to reduce my sessions and being unable to attend due to unforeseen circumstances, I was billed for more than I agreed to. Furthermore, I will soon be relocating from Norman, so I won't even be able to utilize these sessions anymore.

During my recent visits, I've noticed that only Spanish rap and pop music is consistently played at the gym. I inquired at the front desk about who controls the music, and I was informed it's the employees. I expressed my concern that playing one genre exclusively, especially one I don't understand, doesn't cater to the diverse membership. I paid for two one-year memberships in cash. If this continues, I may request a refund and go elsewhere. It's important that the music at the gym is for all members, not just the employees. I suggest corporate should manage the music for a better experience for everyone at Crunch Oceanside. Thank you, Todd R. and Alexandra S.

Hello, I'm Travis Andrews. I used to be a member of Gold Gym in Pelham, AL when COVID hit. After they closed and seemingly sold the gym, I noticed I was being charged by Crunch Gym. It's puzzling how this transition occurred without any notification, and this has been going on for at least six months. I'm open to resolving this matter by becoming a member at Crunch Gym if I could receive credit for those previous charges.

During the gym closure due to COVID-19, I was unable to use over $[redacted] worth of personal training sessions. When the gym reopened, I visited to request a refund. Given my husband's age and health condition as a [redacted]% disabled veteran, along with the no mask policy at the gym, I did not feel safe returning. Unfortunately, Crunch Fitness did not prioritize health concerns over profits. Their strict policies neglected individual circumstances, showing a lack of empathy. Despite inquiring about using the remaining balance for training sessions, the manager has not followed up after two months. This experience has soured my opinion of Crunch Fitness, and I will not be returning or recommending their services. It's disheartening to see a business prioritize money over customer well-being.

The gym I was a member of has shut down. Although they claim to have sent out emails providing a 60-day grace period, I never received one. Visiting the gym's manager in person across town does not seem like the most efficient solution. Because of the lockdown last year, I was unaware of the closure, assuming it was still on billing hold. A friend recently informed me of the closure just a few weeks ago. While I didn't visit the gym frequently, I was surprised by the lack of communication. Despite receiving other emails and advertisements from Crunch, I never received any notification about the closure of my gym location.