EL Al Airlines Customer Service Issues

Archive 5

The following are issues that customers reported to GetHuman about EL Al Airlines customer service, archive #5. It includes a selection of 5 issue(s) reported July 20, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I will be traveling to Israel on EL AL on August 15, departing on flight LY8, and returning to the US on August 27, [redacted], on flight LY1. My passport expires on January 27, [redacted]. I am traveling with Margaret Morse Tours for my son's bar mitzvah with my family. The tour company's paperwork states that the passport should be valid for 6 months past the return date from Israel, but mine only has 4 months of validity left at that point. Can someone please confirm that I won't have any problems traveling to and from Israel? Thank you.
Reported by GetHuman-dianeud on Thursday, July 20, 2023 2:29 PM
My husband and I along with our four young children are currently at a hotel in Jerusalem seeking to urgently fly back to Los Angeles. We are open to any available flights today regardless of stops or routes to depart the country due to the distress our kids are experiencing. The reservations we made are under the names Michael Talansky, Pamela Gelman Talansky, Jack Talansky, Ben Talansky, Kate Talansky, and Ava Talansky. We are willing to take any available seats on any flights departing today, even if it means splitting up into separate groups. Your assistance would be greatly appreciated.
Reported by GetHuman8653362 on Sunday, October 8, 2023 4:58 AM
I was scheduled to leave on Sunday on El Al LY18 from Miami to Tel Aviv. Unfortunately, due to the current situation in Israel, my tour was canceled. My fiancee, Anita Teeling, booked the tickets and we are hoping for a refund. I have tried contacting El Al customer service with no success. They put me on hold for hours. Please reach out to me at [redacted]. Thank you. - Sheldon J.
Reported by GetHuman8658561 on Thursday, October 12, 2023 1:23 PM
I am writing regarding my recent booking for a flight from Tel Aviv Yafo to Bucharest on the 12th of October at 6:30 p.m. I purchased two tickets, one for myself, Popa Constantin Horatiu, and one for my wife, Popa Gabriela. The booking codes for our tickets are as follows: 1. Name: Popa Constantin Horatiu Booking Code: WGV4UG 2. Name: Popa Gabriela Booking Code: WICGFB Due to the current socio-political and safety situation in Israel, we were unable to attend the flight. On the 9th of October, we informed the representative of your company in Romania, TAL AVIATION, about our situation. Popa Gabriela also personally notified the representative at the company's office on the 10th of October. Despite assurances of a full refund, we are yet to receive it. This situation is particularly disappointing as our trip was for a medical consultancy following my stroke in [redacted]. I understand that unforeseen events like attacks are not your fault, but I urge your company to have proper procedures in place for such situations. Turkish Airlines, the airline we were supposed to fly with to Istanbul, has promptly refunded our tickets within 48 hours of our cancellation.
Reported by GetHuman-popa_con on Thursday, October 26, 2023 4:30 PM
Hello, I am a coordinator at TRT World, an international news channel in Istanbul. I am reaching out regarding İmran Garda's lost bags in Athens while using El Al Airlines on November 26. Bag 1 has the number LY018632, and Bag 2 has the number LY018643. We are seeking assistance in locating these bags. Once found, we will arrange for pick up. Thank you for your anticipated help. Please note that İmran has already submitted a request to find the bags with reference number BAGG 2[redacted]93.
Reported by GetHuman-sultane on Wednesday, December 6, 2023 7:56 PM

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