Facebook Customer Service Issues

Recently, someone gained unauthorized access to all of my online accounts, most importantly my Facebook account. After attempting to download my Facebook data, they changed the password to my Yahoo email account, hindering my efforts to regain control. Despite providing my birth certificate as a form of verification, which matches the information on my Facebook account, Facebook has refused to grant me access. Their response stated, "We can’t give you access to this account or help with your request until we receive an accepted form of ID that matches the information listed on the account," even though birth certificates are listed as an accepted form of ID. The email associated with the account is [redacted], and the Facebook profile can be found at facebook.com/danielle.dachowski.

Team, I hope all is well with you. I am reaching out regarding my "[redacted]" account, which has been blocked for 72 hours but remains blocked over 7 to 8 days. I have used this account for a decade without any prior issues with terms and conditions. Unfortunately, someone gained unauthorized access to my account and violated the terms and conditions without my knowledge. I have since created a new account, "[redacted]," and taken steps to ensure its security. Despite providing requested verification, my new account remains blocked. I sincerely apologize for the situation and request the reactivation of my old account. I am committed to enhancing its security measures and preventing future unauthorized access. As a former lecturer, I deeply regret this incident. I am willing to provide any necessary verification to resolve this matter. Your assistance in reactivating my account would be greatly appreciated. Thank you, Best regards, Umar Ashraf

Hello Team, I hope everyone is doing well. My account under "[redacted]" was blocked for 72 hours, which is still blocked even after 7 to 8 days. I have been using this account for the last 10 years without any issues regarding terms and conditions. Recently, someone accessed my account by mistake, and I regret to learn that they violated the terms and conditions. In response, I created a new account "[redacted]" and transitioned to using it. I have added my friends and family, updated all my information, and explained the situation to them. However, my new account is now also blocked after receiving an email for verification where I provided a video picture. I sincerely apologize for the inconvenience and assure you that I will enhance my account security to prevent any future issues. As an educated professional, I am deeply regretful for all that has transpired. If needed, I am willing to provide any verification necessary to reinstate my old account. Your understanding and assistance in resolving this matter would be greatly valued. Thank you, Best regards, Umar Ashraf

Hello, I am a genuine user of this account who values community guidelines and always complies with Facebook's rules. Unfortunately, my Facebook protection was accidentally disabled. I have submitted my authentic identification to prove my real identity and clarify the misunderstanding that led to the deactivation of my account. I kindly ask for your prompt assistance in reviewing my appeal and reinstating my Facebook account. Thank you for your attention to this matter. Sincerely, [initials]

Hello Facebook Instagram Team, I am reaching out regarding my account, Im_nilroy. I am unaware of why my account was disabled as I have not violated any Instagram rules. My account holds many memories that are important to me, so I kindly request for it to be reinstated. I ensure you that I will not repeat any actions that go against Instagram's guidelines. I have familiarized myself with the terms and conditions and am committed to following them moving forward. Kindly reconsider and reactivate my Instagram account. I acknowledge this was a mistake and I apologize for any previous errors. I plead for another opportunity to use my personal account responsibly. I deeply regret any past misuse of Instagram features. Thank you.

Username: im_nilroy Email: [redacted] I'm unsure why my Instagram account was disabled. To date, I have not violated any Instagram rules. My Instagram account holds many precious memories, and I kindly request Instagram to reactivate it. I promise to abide by all rules and regulations in the future. Please reconsider and unlock my disabled Instagram account. I understand this was an unintentional mistake that will not occur again. It is my personal account, and I am deeply saddened by this situation. Please grant me another chance, and I give my word to use Instagram features responsibly. I sincerely apologize for any past issues. Thank you.

Hello, I manage a Facebook group called "Overtime with Bill Maher fans," and I recently transitioned to the new Facebook format. I am encountering an issue with the new format as the moderator toolbar no longer allows me to access specific disciplinary actions taken against members as it did in the old format. Previously, I could view a member's complete history of disciplinary actions, or check what actions a moderator or admin had taken on a specific date. Unfortunately, in the new format, when I go to the activity log and select administrators, moderators, or members, it redirects me to the same page with no additional information provided. I am seeking guidance on how to access the admin/moderator and member options within the activity log. I appreciate any assistance you can provide. Thank you.

Hello, I previously contacted you regarding an issue with the number of reviews displayed on my professional page. While I have [redacted] reviews, the counter only shows [redacted]. Despite being informed that reviews are constantly changing, the discrepancy between [redacted] and [redacted] remains. Do you truly expect me to send screenshots of the missing [redacted] reviews? The inconsistency can impact my business as I invest significantly in Facebook marketing every month. I request a resolution that reflects the service I am paying for. Thank you.

I have encountered an issue where my wife's and my separate Facebook accounts somehow merged. Now, when I try to access my account, it directs me to hers. Although I can find my account by searching my name, in the Settings section, her information is displayed instead of mine. How can we rectify this situation so that each account shows the correct information and login details? Furthermore, even when I could view my account information, I faced challenges. The email address associated with my account is no longer accessible as it was my work email, and the phone number listed is outdated due to my retirement. Thus, I am unable to update this information. When I attempt to change it to my personal email, Facebook indicates that it is already in use by someone else, preventing me from making the necessary modifications. My name is Charlie Maxson, and hers is Sherri Willborn Maxson.

Hello, I wanted to express my gratitude for the support. I'm thrilled to announce that Lisa and I, Robert, are tying the knot! I've reached out weekly regarding a matter concerning Facebook Gameroom, specifically about FarmVille, which I've been enjoying for 11 years. Additionally, I've devoted time to Cafe World and proudly hold Level [redacted]. This past summer, my 7-year journey with Scrabble abruptly ended, with the game disappearing. Prior to facing the same fate with my other games, I urge you to look into this matter. I've heard conflicting information about Adobe and Zegna being the root cause, but as a Store General Manager, I'm accustomed to troubleshooting, not creating new problems. It would be greatly appreciated if the team could email me a viable solution as the situation seems confusing. Thank you sincerely for your assistance. Warm regards, Mr. and Mrs. Robert J. and Lisa Kay.

My personal account on Facebook feels like it's being held hostage. As a small business owner struggling during COVID-19, the relationships I've built on the platform are crucial. Despite complying with all their requirements and even submitting my driver's license, I am still unable to access my account. It's frustrating that Facebook is making an already challenging situation even harder. Thank you, Facebook.

I received an email a few months ago from Facebook informing me that my old cell number was deactivated on my account. Since then, I changed my number and am now using it to log in. However, after getting a new phone, the 2-step verification is sending the security code to the deactivated number. Facebook requested a photo of my ID, which I am hesitant to provide. This seems to be a security system glitch. I believe the code should be sent to the number currently registered on the account for login. Requiring my ID does not seem necessary since my current number is associated with the account. This issue is preventing me from accessing my account, and I hope Facebook corrects this error soon so I can log in without further complications.

My account got disabled a couple of days ago for unknown reasons. I've gone through the recovery steps, even submitted my driver's license, but haven't received any response in nearly two years. I've attempted to create new accounts with different emails, but they link them to my phone number from the initial disabled account. I avoid providing my number, but eventually, I'm asked for it due to security reasons, leading to another disablement. I'm considering getting a new phone number for Facebook use, will that help? Also, would using VPNs and Ad guards trigger "suspicious activity" on Facebook? Thank you.

I recently made a purchase through a Facebook ad and received postcards instead of the product I ordered, for the second time this year. The sellers are Chinese Nationals and Facebook does not seem to have a way to report them. I have documentation of the transaction. I am requesting a refund of $[redacted]. Thank you. My communication has been sent to 江西诚盈供应链管理有限公司, the seller of the $50 postcards.

At 3:48 I received a message to confirm my account on Facebook. They mentioned that if I'm not old enough to use the platform, my account will stay disabled. This is due to my account not complying with their Terms of Service. Facebook is prioritizing users' security. I need help to regain access to my Facebook ID.

Dobrý den, před dvěma týdny mi byl zablokován můj Facebook kvůli odeslání fotky, ale já jsem nic neposílala. Nechápu, proč byl můj účet zablokován, když jsem neodeslala nic z Messengeru. Mám své telefonní číslo a pamatuji si heslo. Když se snažím provést ověření účtu, píše mi, že číslo neexistuje. Když se pokusím najít svůj účet, nepřijde mi žádný kód do SMS k obnovení hesla. Nechápu, proč je můj účet zablokován a jaký byl důvod této blokace.

Reviewing your information can take longer than usual. Thank you for providing your details. Due to the COVID-19 pandemic, we have limited staff available to review accounts, so it may take longer than usual to process. We always prioritize the safety of our users on Facebook, so you may not be able to access your account until the review is complete. Thank you for understanding. I am writing this to inform you that repeatedly logging out of my Facebook account is illegal. Due to the broadcasting requirements during elections, please refrain from logging me out, as this action is against the law. I kindly request the swift return of my account.

On 11/29/20, I received an email notification indicating that my Facebook account email was changed. Despite numerous attempts by clicking the "this was not me" option, I was unable to revert to my original email address, [redacted], which I have been using for over 12 years on my FB account. The hacker also removed my mobile number, [redacted]. Trying to obtain a verification code only resulted in it being sent to the hacker's hotmail address. I had over [redacted] friends on FB, and when some checked my page under the name "Joe Taz," they found it blank, possibly deleted or deactivated. Despite reading various online help articles, I have not found a solution. It's possible I created another FB account with my mobile number. My goal is to regain access to my original FB account using the [redacted] email. I originally joined FB in [redacted] and reside near Albany, New York. I also submitted my ID (License) for verification, but understand it may take weeks for FB to complete the process. Thank you.

My Facebook account linked to [redacted] was hacked over a week ago. I tried to reset my password using my email and phone number, but the OTP was being sent to a .ru domain email, indicating the hacker's involvement. I request Facebook to send the OTP to my correct email for me to regain access to my account.

Hello, I am experiencing issues with logging into Facebook after getting a new phone and forgetting my password despite following the necessary steps and providing my ID. I urgently need help as I have been a loyal member for many years without facing such problems before. I have two pages and would like to merge them rather than creating a new account to avoid having duplicate pages. The details for the pages are: Page 1: [redacted] Page 2: [redacted] I appreciate immediate assistance. Thank you in advance. - NW Roberts