Facebook Customer Service Issues

I have an existing Facebook account and recently created a new one, but it got blocked yesterday by Facebook for security reasons. I have provided all the required details as per guidelines, but the account remains blocked. I am unsure about the exact reason for the block and when it will be unblocked. I would appreciate any assistance in resolving this matter. Thank you.

My Facebook account is open as I have been receiving all notifications, but I am still facing issues related to Covid-19. Please help me resolve this matter. My email associated with the Facebook account is [redacted] Reviewing your information may take longer than usual. Thank you for submitting it. Due to the Covid-19 pandemic, there are fewer people available to review accounts, causing delays. We are prioritizing security on Facebook, so your account may be inaccessible until then. Thank you for your patience. My Facebook account appears on Messenger, but it does not show up on the Facebook app. Please review and fix this issue. My display picture is visible only on Messenger, but my account is not accessible, and I cannot send messages. I have not received a response to my messages, and the issue remains unresolved. Please assist with this matter.

Hello, I am facing an issue with my Facebook account, which got disabled unexpectedly. It has been disabled for 10 days now, and I am unsure about the reason behind it. Initially, Facebook requested verification of my age, for which I uploaded my current picture and provided a copy of my CNIC. Since then, I have only received a message stating that they are investigating the matter, but after 25 days, it might be disabled permanently. I am reaching out for assistance and willing to provide any additional information required from my end. You can reach me on my registered Facebook account number: +[redacted]69. Thank you for your help. Regards, Rana Shakeel

Good morning, my name is Juan Carlos Ortiz. I am very upset with you folks at Facebook. It's frustrating when I comment on people spreading fake news and get punished, while those sharing pornography seem to go unnoticed. It seems like you enjoy that kind of content. It's disappointing how those speaking the truth get blocked while others do not. It's frustrating dealing with this situation.

On December 17, [redacted], at 1:31 PM, my account got locked due to it being hijacked. Despite my efforts to recover it by changing the password and email, I've been unsuccessful. The email it keeps reverting to is a Hotmail account that is not mine, making it impossible for me to change the details. When I try to receive a security code, it continues to show the Hotmail account without allowing me to make any changes, leaving me locked out of my own account.

I believe my experience may not be unique, but I'd like to share it here. Recently, my spouse received a friend request from an individual who appeared to be contacting multiple women on Facebook. Upon closer inspection, we noticed inconsistencies indicating a Nigerian origin. In response, I messaged them assertively yet respectfully. Unfortunately, Facebook restricted my account just before our holiday trip. While it's not a major issue, I'll need to advise my relatives to use alternative communication methods for now. These types of solicitations are increasingly common, with a particular focus on older individuals. I reported one such profile to Facebook, highlighting inconsistencies between their claimed American identity and Nigerian references while targeting older women. However, Facebook's response was dismissive of the issue. Everything is resolved now. Wishing everyone a Merry Christmas.

Hello, I recently had my account suspended after addressing a security breach where someone overseas attempted to change my password multiple times. Although the issue was resolved by the company, my account was subsequently suspended due to age verification. After submitting my driver's license as requested, I have not received further assistance and feel unfairly cut off. I have been a member for years and have always complied with guidelines. My only oversight was not providing my birthdate during sign-up to avoid it being displayed on my profile. I am not engaging in any suspicious activity and simply seek access to my account to continue using it. Thank you, JoAnne B.

I am having trouble accessing my email account [redacted] The last password I used was "sararaie[redacted]3." Unfortunately, my ex gained access to my phone while I was asleep and changed my password without informing me. We have since broken up, and she refuses to disclose the new password she set. I am unable to access the recovery email linked to the account as it has been inactive for over a year, and Yahoo's support was not helpful. I urgently need to retrieve messages and pictures from this account for legal reasons. Any assistance would be greatly appreciated.

I have never been a member of Facebook. I asked a question about a kayak from the manufacturer, and they directed me to a Facebook group. I posted the question I had asked the manufacturer. When I returned a few days later to check if someone else had posted the same question, Facebook asked me to verify my identity. I submitted my picture, and then they said I was banned. As I mentioned, I am 77 years old and have only accessed Facebook those two times. Why was I banned? -Michael R. Dean

My Facebook account got disabled without any explanation. I complied with the request to submit my ID at the Facebook checkpoint, but received no further emails from them and ultimately my account was disabled. I've had this account since [redacted], and after 11 years, losing it is really impacting me as it holds a lot of important data and memories. I'm unsure why this action was taken. I'm willing to submit my ID again if it means I can regain access to my account. Thank you. Email: [redacted]

My Facebook account was disabled without any explanation. After being asked to submit my ID at the Facebook checkpoint, I complied, but I have not received any emails from Facebook and my account was subsequently disabled. I have had this account since [redacted], and after 11 years, it holds a lot of important data and memories for me. I am unsure why it was disabled and I am willing to submit my ID again if it means I can restore my account.

I would like to report that my ex-spouse, Ashlyn Elias from Tucson, Arizona, is posting false and damaging information about me on Facebook. This has caused serious threats to me and my family. I kindly request for her profile to be reviewed and the post to be taken down promptly. Thank you for your immediate attention to this matter.

I recently reset my password for Facebook. As part of their security check, they needed to verify it was me making the changes. However, the phone number and email address they were using to send codes are no longer valid. Even though I have updated my new email and mobile number on Facebook, I am only being given the option of the old, outdated ones. I am currently in the process of updating my PAN card and Aadhar card, but Facebook keeps rejecting them, claiming they are invalid.

My account has been suspended. I attempted to log in using my mobile number, but I no longer have access to that number as I have changed it. Facebook wants to send a code to my old mobile number, which I can't receive. I exclusively use my mobile number to log in and can't access my account through email. Is there a way to regain access to my Facebook account without needing the old mobile number?

I recently received a notification stating that my account does not comply with community standards and may remain deactivated. Despite using Facebook solely for business and website promotion, I strive to uphold the guidelines and have not engaged in any misconduct. To verify my initial account, I submitted a photo, resulting in its permanent deletion. Consequently, I painstakingly linked my second account to my business platforms only for it to undergo review again. The situation is perplexing and has become exasperating as all I wish to do is resume running advertisements.

Hello, I wanted to address the issue with my Facebook account. On the 4th of December [redacted], my account was disabled citing that I was not old enough to be on Facebook, which is incorrect. I am 24 years old, and my correct birth date, 24th October [redacted], is clearly stated on my profile under the name Betty Damianova. I believe my account complies with all Terms of Use. Following the request on 5th December [redacted] from Facebook to submit my ID for verification, I promptly provided the necessary documents. Subsequently, I received messages acknowledging the receipt of my information and intimating that there was a technical issue being resolved by Facebook. My date of birth is visible on the submitted ID, reinforcing that my account was mistakenly disabled. Despite waiting for 15 days, my account remains inactive. What steps can I take to resolve this matter?

Thank you for submitting your information. We have received it. Due to the impact of the coronavirus (COVID-19) pandemic, our review process may experience delays. Please be patient as we work to ensure the security of all Facebook users. Until the review is complete, your account will remain inaccessible. Your understanding is greatly appreciated.

Hello, I am seeking assistance in reactivating my sister's Facebook account, which was disabled due to inadvertently providing false information regarding her age, mistakenly stating that she was under the required age limit. We are confident that her account is in compliance and there has been no intentional violation of Facebook's policies. Could you kindly assist in unlocking her Facebook account registered under the email "[redacted]"? We are willing to provide any necessary documentation or references to resolve this matter promptly. Thank you for your attention to this issue.

This morning, I received a notification stating that my account may have been compromised. Since then, I have encountered several issues. I am unable to access anything on my phone as it does not recognize my password, and attempting to reset it has been unsuccessful. When following the steps on my computer to change my password, a new Facebook account was created, devoid of any friends or pictures. Upon searching for my original account, I found it with duplicate posts and even some from as far back as [redacted]. I am now unsure how to retrieve my old account with its original photos, friends, and content. Any assistance would be greatly appreciated.

Hello! I am having trouble accessing my Facebook account under the name Camelia Larisa as I have forgotten both my Facebook and email passwords. This is preventing me from receiving the reset code. I am wondering if it's possible to receive the code via text message to my phone number linked to the Facebook account: [redacted][redacted]. Alternatively, I can provide my ID via email to verify my ownership of the account. I would appreciate your assistance with this matter. Thank you.