Facebook Customer Service Issues

On November 30, [redacted] at 4:30 pm, I lost access to my Facebook account, which I have had for over 10 years. Unfortunately, I fell for a scam orchestrated by someone pretending to be State Representative Rachel Levine. This person guided me through a fake government grant application process, during which I unknowingly provided them with my Facebook account information. Now, I am unable to access my account as the scammer's email and phone number are linked for verification. Despite trying to reset my password multiple times, I have been unsuccessful. The additional verification code needed to change my password never reaches me via email or phone. I am desperate to regain access to my account to prevent losing all my valuable memories and connections. Thank you in advance for any assistance you can provide.

Hi Facebook Team, I am writing because my account has been disabled due to unusual activity, and I no longer have access to it. The account is crucial for my family as it contains a lot of memorable data. My PUBG account, which had a high level, is also inaccessible now. I have tried numerous times to resolve this on my own without success. I kindly request your urgent assistance in fixing my account. Thank you, VKD Email: [redacted]

I am the administrator of the Facebook page for Val Toledo, at [redacted], and the corresponding Instagram page (valtoledo77). Initially, the Facebook page was linked to the Instagram account val.toledo_, which has since been deleted. However, when attempting to reconnect the Facebook page to the Instagram account, I continuously receive an error message stating either "the Facebook page you've tried to add is already owned by another business" or "you must be an admin of the associated page's business." Despite being the administrator, I am unable to successfully link the accounts despite various attempts like disconnecting, reconnecting, switching to a personal account, and trying from the owner's Facebook page. This situation is quite frustrating. Can anyone offer advice on resolving this issue?

Our account has been hacked and is currently inaccessible. The hacker is misusing our account for advertising without our permission, resulting in a significant amount of money being spent. We have tried various methods to regain control of the account through Facebook but have been unsuccessful. The hacker's login information and activities have been identified. In addition, fraudulent advertising is being carried out on our behalf, incurring additional charges. Any assistance in blocking the account and recovering it would be greatly appreciated. Thank you.

I, William B. S., have been experiencing frequent account locks. The notification states there was unusual activity, prompting me to verify my identity and reset the password. However, after following these steps repeatedly, I find myself stuck in a cycle where the issue persists. I kindly request assistance to resolve this matter promptly. Thank you.

This situation has become frustrating. I've been repeatedly suspended by your team without reason. As a member of a Facebook group for redi-mix drivers, I've been suspended twice for light-hearted jokes. It's disheartening that my humor has been misinterpreted as "hate" by your moderators. I request the cancellation of my subscription due to your excessive suspensions. Please either cease the unwarranted suspensions or assist me in deleting my Facebook page, as I'm unable to navigate the process myself. I've reached my limit with the continual censorship and harassment on Facebook. Sincerely, Mike M.

Hello, my name is Roberto del Vecchio, and I live in San Casciano in Val di Pesa, in the province of Florence. For days now, I have been unable to access my Facebook profile as it seems to have been hacked. My official email has been replaced with a random email that I am not familiar with. Consequently, I am unable to access my official profile anymore. I don't know what to do to regain access. I have tried to recover the profile, but resetting the email and password seems impossible. When I try to login using my phone number, it changes the international prefix from Italian to Brazilian. My phone number is +39 [redacted] 83 56 [redacted]. I am looking forward to receiving information on how to resolve this issue. Thank you. Sent from my Huawei phone.

I am concerned about the prevalence of scam advertisements on Facebook. There are several fake companies promoting Four Wheel Mobility Scooters at incredibly low prices, falsely claiming to be affiliated with Walmart. These scooters typically cost over $[redacted], but these ads are misleading people into losing money. I believe Facebook should have better control over the advertisements displayed on their platform to protect users, especially older individuals who may not easily recognize these scams. It is time for Facebook to take action and reduce or eliminate these deceptive ads. - Bob G.

Yesterday, I clicked on a link in my news feed and logged into my account through it. This morning, a friend messaged me on WhatsApp with a screenshot showing my profile with someone else's picture and my name. When I tried to log in using my usual details, it said I used an older password, which I did not change. I kindly request for my account to be restored to me.

My Facebook account remained logged in on my phone through the app. When I tried to open it today, I didn't recognize my password and attempted to reset it, but it wasn't successful. I reached out to Facebook using my husband's email to send my driver's license as proof of identity, which fits their requirements. However, it was rejected due to name mismatch. Concerned that my account may be compromised, I can't access one of the emails linked to the account. I'm receiving notifications at [redacted], but Facebook isn't allowing me to use this email, claiming it's for a different account. I'm seeking assistance as this situation is causing me a lot of worry.

I am seeking assistance as my Facebook account, which I have been using for the past four years, was unexpectedly disabled two days ago. As a social worker, I utilize Facebook to raise awareness, but I was informed that I violated the guidelines. I feel this decision was unjust. Please consider my situation and reactivate my account so I can continue my efforts to help others through this platform. Thank you for your understanding.

Recently, there have been multiple attempts from different states to access my Facebook account, which is concerning given that I am in my mid-80s and no longer traveling. Every time this happens, I receive a code to reset my password, but it's becoming frustrating to constantly deal with these hacking attempts. I've tried reaching out via email for support but haven't received a response. When attempting to call the provided Menlo Park number, I was unable to speak with a representative. I just want a way to secure my account without constantly resetting my password. What steps should I take next to resolve this issue?

Twelve years ago, I created a Facebook account. Recently, I was asked to change my password. Unfortunately, after logging out, I forgot the new password and can't access my account. The email address and phone number linked to my account are no longer in use, making a normal reset impossible. Although I still remember the phone number, I am unable to reset through the email. Can someone assist me in regaining access to my account?

I recently got a new mobile phone because my old one broke. When I tried to log in to Facebook on my new phone, it asked for a password reset code sent to my old phone number, which I no longer have access to. How can I recover my Facebook account without the reset code?

I am having trouble accessing my company/business Instagram account. I attempted to log in on Thursday evening, and the app asked for a 6-digit code that I do not have since I recently changed phones. Despite entering the correct phone number, Instagram is not sending me the code via text or email. The phone number associated with the account is +[redacted], and I believe the email on the account is [redacted] I originally signed up on an Android device, either a Samsung Galaxy S5 or an S8+, but recently switched to an iPhone 13 Pro Max. This issue only affects my business account "hildurhairdesigns." I would greatly appreciate your assistance in resolving this matter as I urgently need to access my account. Thank you. Best regards, Hildur

Dear Facebook Team, I am writing to report that my Facebook account has recently been disabled. One of the main issues is that I have linked this account to FREE FIRE mobile and other social media platforms. I firmly believe that my account has not violated any of your rules. It appears to me that there may have been an error in your system. I kindly request you to please review my account once more and reinstate it. For reference, my account was created using the phone number: +[redacted]52. Thank you.

Today, I received an email notifying me that my FB account has been disabled for allegedly violating community standards. Despite utilizing my business FB account frequently for promoting my fabric and quilt designs, I am uncertain about the specific violation. I abstain from discussing controversial topics like politics, religion, or violence on my account. The majority of my posts pertain to my fabric lines and quilt designs, along with promotions for my quilting events. Although I have already requested a review, I seek advice on the steps I can take to reinstate my account since I am perplexed about the reason behind its deactivation.

My partner and I are facing an issue with our Facebook account. We received a message about being locked out due to suspicious activity. The only reason we can think of is that I briefly used a new phone to log in, as my old one was broken. The account recovery option only offers a code to an old Gmail we no longer have access to. We are eager to regain access as our account holds precious photos and memories. We are willing to provide any necessary verification to confirm our identity. Any assistance in resolving this matter would be highly valued. Thank you.

Hello Facebook, I am Ana. I am reaching out because my account got disabled on November 12, [redacted], for reasons unknown. I suspect it might have been hacked, as there is a different email and phone number on my account now preventing me from doing 2-step verification. My account was disabled for apparently not following community standards, however, I am certain I did not post anything inappropriate. I have been trying for over 15 days to regain access before it gets deleted permanently. Facebook security informed me that my account was linked to a different email, [redacted], which is unfamiliar to me. My actual email is [redacted] When trying to receive verification codes, it seems to be linked to a different phone number. I have submitted my ID but have had no success. I hope to retrieve my account and all the memories associated with it. Thank you for your assistance - Ana

I recently got a new phone on December 3rd, [redacted], and attempted to log into Facebook on it. However, I am currently logged in on my old device which I need to return within the next two days. When I tried to log into Facebook on the new phone, I encountered issues resetting my password, which seems to be incorrect. I checked the app for any recent activity showing a password change, but there was none. I'm unsure if my account got hacked since I did not initiate a password reset. Is there a way for me to regain access and reset my password?