Google Customer Service Issues

Archive 259

The following are issues that customers reported to GetHuman about Google customer service, archive #259. It includes a selection of 20 issue(s) reported July 11, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I've been playing a game that supposedly pays through Cash App. I encountered an issue where the game claimed I violated their policy by cashing out too frequently. The first game I played initially showed payouts on PayPal, so I would switch it to Cash App and request again. Now, playing a different game, I'm facing the same problem. I haven't done anything wrong and always use Cash App. Unsure if this is legitimate. Can anyone provide assistance? The game is called Crop Blast.
Reported by GetHuman-kyraansc on Monday, July 11, 2022 9:19 PM
My [redacted] account was deactivated over five years ago. I used this Gmail for my Facebook account. Unfortunately, I was locked out of my FB account and didn't set up any alternate recovery options besides this email. Whenever I try to log in to FB, it prompts me to enter a code sent to my inaccessible Gmail account. Friends suggest recovering the Gmail account or creating a new one with the same name, "[redacted]". I attempted to recover my Gmail account, but it shows as non-existent. Trying to create a new account with the same name results in a message that the name is already taken. Please assist me in recovering my Gmail account so I can regain access to my FB profile. I've started a new job and need to update my job information on FB as my previous job is currently displayed. I'm prepared to provide all necessary ID documents to restore my Gmail account.
Reported by GetHuman7626084 on Tuesday, July 12, 2022 1:12 PM
There have been claims that my home at [redacted] Poplar Hill Drive, Cross, S.C., belonging to Joann Husser, was involuntarily transferred, which is untrue. The judge originally granted me the property at [redacted] Poplar Hill Drive, Cross, S.C., and the remaining land was taken by Hadrick Husser Jr., using a different name. Together with the Eutawville Community Funeral Home, known as Caldwell Pinckney, they seized over [redacted] acres of my land, leaving me with only one acre. Recently, two mobile homes were placed on my land without permission, causing inconvenience, such as having my mailbox removed at the age of 82. Seeking legal help has been challenging, as I have been unable to find assistance despite my efforts. I simply wish to regain ownership of the land that has been rightfully mine for decades, as I feel taken advantage of, especially following the passing of my husband. False claims have been made about my husband's children, Nathaniel Husser Jr. and Danielle Bethune, in an attempt to wrongfully obtain my husband's assets. The situation has been ongoing for a long time, and I seek justice.
Reported by GetHuman7626368 on Tuesday, July 12, 2022 2:40 PM
A few months back, we faced hacking issues on our Amazon Prime account. Despite attempts to resolve it, our account was unexpectedly closed or frozen. This not only affected our Amazon Prime but also impacted our Audible account, resulting in the loss of purchased audio books worth hundreds of dollars. It's unsettling as Amazon has been helpful in the past but this time seemed different with sudden account closure. I'm eager to have the account reinstated or create a new one linked to the previous one to restore access to associated services. Amazon Prime is crucial for my shopping needs, especially due to health concerns reducing my outings. Shopping on Amazon Prime is convenient, and I've invested a lot in the platform enjoying its benefits. Reestablishing the connection seems essential for both Amazon and me to continue our mutually beneficial relationship.
Reported by GetHuman-sssamuel on Tuesday, July 12, 2022 3:50 PM
A few months ago, our account was frozen or closed, and we are hoping to reopen it due to its connection with our Audible account, which holds a significant amount of purchased audiobooks. If reactivating the account is not an option, could we create a new account using a different email address? Preserving access to our Audible account is crucial. Despite my attempts to resolve this issue on my own, I have been unsuccessful, and I am seeking assistance as I am not very proficient with technical matters on the computer. I require assistance from someone who can investigate the possibility of resolving the situation with our old account.
Reported by GetHuman-sssamuel on Tuesday, July 12, 2022 3:58 PM
I have fallen victim to a scam where someone pretending to be from Amazon convinced me to purchase Google Play cards to receive a refund for fraudulent purchases on my account. I should have been suspicious when they asked for two cards worth $[redacted] each. The pin numbers for the cards are: gj6w fsyj dksw Lhr7 1car ph4z Lapu jzpc Following this incident, my bank has closed my account for security reasons. They advised me to contact credit bureaus to safeguard my identity. I feel foolish for trusting the scammers who assured me that Amazon and Google are trustworthy sites. They managed to transfer $[redacted].00 and make a $66.88 purchase from my account. I am reaching out for help as I desperately need to recover the lost money. This experience has been upsetting and overwhelming. Thank you for any guidance or assistance you can offer. Sincerely, Laverne D.
Reported by GetHuman7637658 on Friday, July 15, 2022 10:09 PM
I recently managed to regain access to my Facebook account by adding another email address. However, I am still struggling to access my Gmail account. My name is Tommy Rodriguez Jr, and the Gmail address in question is [redacted] The Gmail account is linked to my Samsung account, and after resetting my phone, I lost all my photos and videos as the cloud did not restore them. I believe if I can recover the Gmail account, I might be able to retrieve them. I have various information that can confirm my identity, such as my name, the last password I remember, my date of birth, phone serial number, IMEI number, and even the Google location where the account was last used. Please assist me in recovering my Gmail account. Thank you.
Reported by GetHuman-rodjrt on Saturday, July 16, 2022 3:32 PM
My email address [redacted] was recently hacked by a scammer who changed all my login details and passwords. Despite reaching out to Google's helpdesk numerous times, I have been unsuccessful in regaining access to my account. Here are some details about my Google account: - Name: Furquan Raza - Date of Birth: 21/12/[redacted] - Old Password: Iwillkillscammers - Recovery Email: [redacted] - Mobile Number Registered: +91 [redacted] (now changed by the scammer) I urgently need assistance to recover my Gmail account and protect myself from the threats and blackmail by the scammer.
Reported by GetHuman7644671 on Monday, July 18, 2022 6:27 PM
Hello, my name is Etaun. I am experiencing an issue accessing my Gmail account. Initially, I had trouble receiving emails, so I contacted my mobile carrier, AT&T. The representative advised me to sign out, a step I usually don't take. Now, when trying to sign back in, I can enter my password, but then the system prompts me to input a verification code sent to two old mobile numbers I no longer have. I'm stuck as I cannot remove or update these numbers without assistance. To try and resolve this, I recently created a new Gmail account, hoping to receive a verification code at the email address I'll provide below. Currently, I am waiting to speak with a Google representative. The wait time has been long. I tried calling [redacted] for help. Thank you.
Reported by GetHuman-etaun on Tuesday, July 19, 2022 6:49 PM
I have attempted to contact Google multiple times in the past three days with no success. The customer service has been the worst I've encountered. Finally, after an hour and a half wait, I spoke to someone at the [redacted] number, but they seemed disinterested in helping. Despite my frustration, here is my issue. I previously had a Samsung Galaxy S9+ on a prepaid plan through Appalachian Wireless. When the plan expired from June to July, I didn't renew it because I was planning to switch to Verizon's Galaxy trade-in program. I recently got the new S22 Ultra, transferred data from the old phone, but couldn't transfer my old number to the new device, causing issues with Google's two-step verification. I am locked out of my Google account on all devices, and the account recovery code is being sent to an email I can no longer access. Despite attempts to resolve this, Google has not provided any solutions, unlike Amazon and Samsung who addressed similar issues promptly. I rely on my Google account for all my data, and the urgency to regain access cannot be overstated.
Reported by GetHuman-atlooney on Friday, July 22, 2022 3:29 PM
I recently got a new phone number and now I'm unable to update my information because the verification text is being sent to my old number. I need my new number to be updated so I can receive the verification code. I'm not sure how you can contact me via email since I haven't received any emails related to this issue from Google.
Reported by GetHuman-lavonnar on Sunday, July 24, 2022 3:26 AM
My Google Pixel 4a, purchased in May last year, suddenly stopped working two days ago. I contacted Google customer support and was advised to have it checked at a local repair store since it was just out of warranty. The technician confirmed that there was no physical or liquid damage, diagnosing a hardware issue, and sent a report to my email. Despite being less than two months past the warranty, when I requested a grace period to get it fixed, Supervisor Tony was unhelpful and did not address my concerns or offer any solutions. I need to escalate this matter to someone who can provide assistance with resolving the problem.
Reported by GetHuman7662929 on Monday, July 25, 2022 12:23 PM
I was charged $9.99 for what I assume is Google YouTube. I did not order this service, and I continue to receive ads. I am seeking a refund for this unauthorized charge because I did not place the order. There are two charges for $9.99 each on 06/27/22 and 07/24/22. Additionally, there is a charge for $2.13 on 07/15/22 that I am unfamiliar with; please investigate and cancel that charge if possible. I can confirm no other authorized users have access to my account to make these changes. Despite attempting to stop these charges on the page, I was unsuccessful. Kindly refund the total amount of $39.38. I am keen on resolving this matter promptly. You can reach me at [redacted] (formerly [redacted]). Thank you. Regards, Michael Williams.
Reported by GetHuman7293039 on Tuesday, July 26, 2022 4:35 PM
I have a Motorola G phone, and someone added a pin code without my knowledge, locking me out. I'm unable to access my Gmail, contacts, or Facebook. I've tried various methods but keep getting redirected to pay for a solution, which is confusing since I thought these services were included in my phone bill. Due to vision issues, I find it hard to navigate online, and I would like to regain access to my email accounts, specifically [redacted] and [redacted] I'd prefer speaking with a representative directly as voice-to-text software sometimes misinterprets my words.
Reported by GetHuman7670492 on Wednesday, July 27, 2022 6:25 PM
I recently purchased a new phone. Unfortunately, after just two days, I am completely locked out of Google and unable to access my phone. The device keeps prompting me with an incorrect Google password notification, causing me to lose years worth of information that was transferred from my old phone. This situation is urgent for me as I have Parkinson's and rely on my phone due to my frequent falls. I'm struggling to recall the correct password characters, but I'm willing to provide all the details I remember. My husband, David Murdock, can be reached at [redacted]. The store where I purchased the phone is not assisting as they claim a 14-day warranty doesn't cover this issue. I apologize for any errors as my hands shake due to my condition. I appreciate any help you can offer. Thank you in advance.
Reported by GetHuman-joymurdo on Thursday, July 28, 2022 5:27 PM
Hello Google team, please help me. My Gmail account, [redacted], cannot be recovered. Two years ago, I created this account, and it contains all my important information such as contacts and photos. Please, Google team, find my lost Gmail account. Here is some information about my Google account and me: Name: Gaurav Singh Date of birth: 10-11-[redacted] Age: 17 Phone number: [redacted] Device: Itel Vision One 2/32 Ram/Rom Father's name: Mr. Ashok Mother's name: Mrs. Rekha Devi House number: [redacted]/2 Country: India State: Haryana Village: Sai District: Bhiwani I have provided all the necessary information. Please trust that this account belongs to me. Kindly send a recovery link and respond quickly. This account is crucial to me. I have tried many times to give feedback, please respond promptly. Thank you.
Reported by GetHuman7674379 on Friday, July 29, 2022 1:16 AM
I have been trying to reach out for assistance through email and phone customer support regarding a hacking incident over 2 years ago where I had to change my phone number immediately to prevent further unauthorized access. As a result, I have lost access to my online accounts, including thousands of Google photos backed up in my account. Despite contacting the headquarters multiple times, I have been unable to recover my precious memories stored in the Google cloud. It has been 3 years of struggling to regain access, but the company is unable to verify my identity due to the phone number change done for security reasons during the hacking. I am requesting urgent help to recover my Google photos account. Please contact me to resolve this longstanding issue and restore access to my cherished photographs. Thank you, Clyde Burton.
Reported by GetHuman-clidejum on Monday, August 1, 2022 2:12 PM
I am having trouble accessing my original email address, [redacted], which I haven't used since October [redacted] due to forgotten password. I created a new email, [redacted], which I currently use. I recently discovered duplicate profiles on Linkedin under both email addresses but can't merge them as I don't have access to the original email. The recovery email, [redacted], has also been inaccessible. I typically use the same few passwords for all accounts, and the lack of security questions is proving problematic.
Reported by GetHuman7687496 on Monday, August 1, 2022 6:37 PM
I am currently dealing with a time-sensitive matter. I am attempting to transfer my emails and Google Drive files from my school account to my personal account. Initially, my school account showed 50 GB was used, prompting me to add [redacted] GB to my personal account. However, the transfer was not successful due to insufficient space. Subsequently, I added another [redacted] GB to my account and restarted the transfer process. Unfortunately, I am now left with [redacted] GB of unclear data in my personal Google Drive. With less than two weeks remaining, I am seeking assistance from someone who can guide me through this transfer process and help me identify and delete duplicate files.
Reported by GetHuman7687625 on Monday, August 1, 2022 7:11 PM
My Samsung phone has a black screen, preventing me from accessing my Gmail due to the 2-step verification code I can't see. It's been 4 to 5 days now. I am temporarily using my husband's phone with a different number and email. How can I disable 2-step verification to access my [redacted] with just my email and password? I won't get a new phone for 7 months. Can I use my husband's number as my account number? When trying to recover my account, the questions do not allow me to prove ownership. Please offer me the right questions, and I should be able to answer them. I am also using my husband's email since I can't access [redacted]
Reported by GetHuman-cinaber on Monday, August 1, 2022 11:53 PM

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