Groupon Customer Service Issues

I encountered an issue during my December holiday purchases. I initially bought 4 vouchers for Enterprise Fish Restaurant then quickly changed my mind to only 1, but despite numerous attempts, I couldn't void the excess vouchers. I tried contacting support with no success. I would like to request 3 of the vouchers be voided and refunded to my card or as a credit. Additionally, I mistakenly ordered 2 scooters for my grandson instead of 1 at checkout. Despite my efforts to rectify this, I was unable to. To my surprise, 3 scooters were delivered, and I was charged $58, with the message that a refund or return was not possible. I am willing to keep the extra scooter if necessary, but I have never encountered such issues with Groupon before.

I am dissatisfied with the service I have received and am seeking a refund. This is my second request for this matter. I am requesting the funds that were deducted from my Bluebird/American Express account to be refunded to my Debit Card promptly. I no longer wish to engage with a company that lacks transparency and honesty in their dealings with customers. The communication I received regarding the E-Card gift offer and Sam's Club Membership was delayed and not disclosed to me upfront when I signed up. Furthermore, I only had less than 30 days, without proper notice, to decide or risk losing the money deducted from my Bluebird/American Express account. This does not seem to align with fair business practices. I do not want to associate with a company that engages in unfair or unethical practices. I am requesting an immediate refund to my Bluebird/American Express Debit Card.

We recently booked and paid for a haunted tour in New Orleans, but the tour company did not show up even though we tried to verify the details beforehand. We had a group of six at $15 each, totaling $90. Upon arrival, the restaurant owner informed us of shady incidents and that they don't honor Groupon bookings. The owner was unhelpful and suggested taking our complaints elsewhere. Feeling responsible, I reimbursed my group as I mentioned having used Groupon without issues previously. Unfortunately, we missed out on the tour, so I am requesting a refund and suggesting reconsidering the partnership with this company.

I bought tickets from Groupon tonight using PayPal transaction ID 6VL302004A800264U for $16. Groupon has my old email, which I've tried to update without success. The proof of purchase is going to that old email that I can't access. Could you please send it to my correct email, [redacted], or process a refund? Kindly update my email in your system.

I encountered difficulties while attempting to buy a hotel room at the Red Lion in Seaside, Oregon for April 4-5, [redacted]. Despite managing to cancel two out of four rooms due to site issues, the last two bookings are now stuck as the website froze. I am seeking a refund for the final two rooms as we no longer require them. I noticed there is no longer 24-hour phone support available and the details on my Groupon advised contacting the merchant for refunds. Although I reached out to Red Lion, they directed me back to Groupon for the refund process, mentioning a 24-hour cancellation policy for a full reimbursement. I urgently need these last two bookings canceled before 4 pm on 4/3/19. Kindly arrange a refund for my purchases with confirmation numbers #[redacted] and #[redacted]. Thank you, Khara Jensen-Olvera.

I purchased a GPS detector that arrived not functioning correctly. Despite the merchant stating no refunds unless defective, I believe the product is faulty. After multiple email exchanges, the merchant claims I missed a return timeline that he never mentioned before. He said the deadline was from March 31st to April 1st, which I couldn't meet as I am away until April 5th. I have been attempting to contact someone at Groupon, not the vendor, to address this issue. I kindly request a supervisor to reach out to me at [redacted] or via email at [redacted]

I am experiencing difficulties using my vouchers. On April 1st, when I tried to redeem them before their expiration that night, the system kept indicating they were already expired. On April 2nd, I had five more vouchers, but I encountered issues processing my orders all day. I attempted various troubleshooting steps like restarting from the beginning, clearing my cache, and restarting my computer, but nothing worked. My attempts to contact support via chat were also unsuccessful as I either got disconnected or the chat window appeared blank. These five vouchers were also due to expire on April 2nd. Due to these problems, I am now unable to make purchases from the vendors using my vouchers. I kindly request assistance in resolving this matter.

I recently purchased a 50-minute massage Groupon for The Spa at Four Seasons Hotel in Baltimore as a Christmas gift. Unfortunately, I found the restrictions and conditions attached to the offer quite limiting. The Groupon expires on April 30, [redacted], and I am seeking a refund of $[redacted].00 due to the dissatisfaction with the reservation process. I found the reservation experience to be frustrating as I was required to agree to a $45 gratuity before the service and weekday appointments were the only option available. Furthermore, I was taken aback by the necessity of providing credit card details for the reservation. This level of service fell short of my expectations, especially considering the prestige of the Four Seasons Hotel brand. I prefer to discuss this matter over the phone at [redacted], as Groupon only seems to communicate electronically.

I encountered difficulties logging into the Groupon app on my phone. An error message stating, "We could not log you in to Groupon United States with that password," appeared, despite previously logging in without issues. I proceeded to reset my password, received the email for password reset, but when entering the new password, I received an error message stating "Oops! Internal Error HTTP [redacted]." Despite attempting several times, the issue persisted. In an attempt to resolve the problem, I uninstalled the app from my phone and reinstalled it; however, the issue remained unresolved. Interestingly, I was able to log in on my PC, but the last Groupon displayed dated back to July [redacted], missing recent pending Groupons. It seems that the version of the app on my phone is outdated and does not reflect the current information accurately.

I purchased a Groupon for a gel manicure and pedicure at Aniet Salon as a birthday gift for my friend. However, when my friend tried to redeem the voucher, she was informed that the only nail technician who provides the service is away on vacation for two weeks. I called to verify this information and encountered a similar response from a woman who does not speak English. She rudely brushed me off, saying to call back in two weeks before hanging up. This has been a disappointing and frustrating experience. I am requesting a prompt full refund. This level of customer service is completely unacceptable.

I wanted to bring to your attention an ongoing issue I've had regarding my Sam's Club Membership purchase. Despite having two pleasant phone conversations with two different ladies, I never received any follow-up. I bought a membership for $45 a few months ago, which included a promised $20 Echeck, a free cheesecake, and fruit platter. However, I have not received the Echeck, and the free items were not available at the store. I was assured this would be fixed but haven't received any updates. Additionally, I was supposed to receive an email with my current Groupons, but that hasn't happened either. I would appreciate some assistance with this matter as it's becoming frustrating, especially since I was hoping to use these items for the upcoming weekend. Thank you for your help.

I have recently purchased a subscription to the Milwaukee Journal Sentinel Newspaper, but I have not yet activated it. I specifically chose not to start receiving the papers until later this month, as stated in the subscription terms. Unfortunately, the subscription was activated without my consent, leading to confusion as I have not yet received any papers. When I contacted customer service, they advised me to reach out to you directly. However, I am unable to find a phone number to speak to a representative. I urgently request a phone call from a live person to resolve this issue promptly. Please contact me at [redacted] before 8 am or after 5 pm Central time, or on my cell phone at [redacted] during business hours. I appreciate your immediate attention to this matter. Thank you, Mirjana D.

Subject: Refund Request for Science Museum Visit Dear [redacted], I am writing to express my dissatisfaction with my recent experience attempting to use the voucher I purchased for admission to the science museum. Upon arrival on Saturday, March 30, [redacted], I was informed that the voucher was not accepted on weekends, as advertised. Consequently, my family and I had to purchase admission tickets at full price. This situation is particularly frustrating considering we had planned our trip to New York City in advance and were looking forward to an enjoyable visit with our grandchildren. Instead, we were met with disappointment and inconvenience. I have attempted to contact you via email earlier today but have yet to receive a response. I kindly request that you honor your offer and provide a refund for the amount spent on tickets, as the voucher was not accepted as specified. I hope for a prompt resolution to this matter. Thank you for your attention to this issue. Sincerely, T. Stepanets

I purchased a voucher for my sister from Absolute Audio for a car starter. Upon trying to book an appointment, she was informed there was an additional $[redacted] fee on top of the initial $99 paid. This was unexpected as the voucher was supposed to cover a $[redacted] value, making the total $[redacted]. The business claimed that Groupon does not clarify these extra costs accurately and they have had no luck in getting Groupon to address this issue. Prior to buying the Groupon, my sister had called and was quoted $[redacted] after specifying her car's make & model. The business now insists that the voucher is not valid. Frustrated, she walked out and canceled the appointment. I have always spoken highly of Groupon, but unfortunately, this has been her first disappointing experience with it. Kindly refund $99 to my credit card as this voucher has turned out to be useless. Best, S. McCormick

I am upset with the treatment received from your supervisor, William Colon P., who blamed me for an issue with my address changing back to an old one when I signed up for your $4 promotion. This resulted in someone else potentially receiving my package by mistake. Despite having ordered from your company many times without any problems, this situation has left me frustrated. In the past, I mistakenly sent gifts to Texas instead of Virginia due to a default address mix-up, but this recent incident seems different. I am unsure if I should contact my bank or seek assistance from the Better Business Bureau.

My family and I are planning to visit St. Augustine on Sunday, the 24th. I bought a voucher for a dolphin boat tour on Groupon. I verified there was a tour available for noon on Sunday before I made the purchase. While booking, the real-time website indicated I had 7 or 8 minutes to confirm the tour. I entered my payment details and clicked submit, only to find out there was no availability for that date and time, despite the timer having over 3 minutes left. Currently, there are no tours available on Sunday at all, which is the only day we are in St. Augustine. We really want to go on the tour on Sunday. If that's not possible, I would like a full refund of $50. I followed the instructions before buying the tickets, but somehow lost my appointment slot. Please email me or contact me at [redacted] to arrange for the tour on Sunday or process my refund promptly. Thank you for your quick assistance.

I previously informed you about the situation. Affirm Laser, the company, is not honoring the coupons purchased through your platform. I was told by the company that the owner was ill and wouldn't return until April 1, [redacted]. I attempted to contact them but received no response, just a busy signal. I bought 4 treatments at $[redacted] each and cannot use them. I demand a refund from Groupon since I cannot afford to waste $[redacted] on unusable coupons. The business is located at [redacted] Lewis Turner Suite D-2, Fort Walton Beach, Florida. They seem to have deceived numerous individuals. My details are as follows: Faye Coronado, [redacted] Shady Lane, Fort Walton Beach, FL. My email is [redacted] and my phone number is [redacted]. I am urgently requesting a refund and expect a prompt email reply this time. Otherwise, I will escalate this matter to the newspaper and law enforcement regarding Groupon and Affirm Laser. Thank you.

I ordered flowers from Flowers For You for my daughter's 18th birthday, but they arrived three days late and were half dead. I have photographs of the roses. While I got a refund from Flowers For You for the extra cost of the roses, I am still waiting for a refund from Groupon. The deal from the website expires on April 30, [redacted], with additional terms listed such as being 18 or older to redeem, no cancellations, and a delivery fee of £4.99. My name is Susan Bond, and my email is [redacted]

I have been trying to resolve an issue with Groupon for over two weeks. I bought a Groupon for SCP Hotel in Colorado Springs for a three-night stay on March 15th, 16th, and 17th, [redacted]. At checkout, I was charged by the hotel because Groupon did not show up on their end. Additionally, Groupon charged me $[redacted] for the same stay. Despite multiple attempts via phone and live chat, Groupon has not refunded my money as promised after contacting the hotel. The hotel confirmed they are open and available to assist with verification. I am prepared to escalate this matter if needed but believe it should not be difficult to resolve. I am seeking a prompt resolution and the return of my funds. Thank you. - Christine Baum

I recently received a pair of Henry Ferrera loafers from Groupon, but unfortunately, they are in the wrong size. The box indicates size 7.5, but the actual shoe size is 8.5. Due to my physical limitations, I am unable to go to the post office to return the item. I rely on Groupon for my shopping needs as I am handicapped and struggle to visit stores in person. I kindly request that Groupon send me a replacement pair in the correct size of 7.5. Thank you, Robin L. Email: [redacted] Phone: [redacted] Address: [redacted] Nassau Street, Haw River, NC [redacted]