Groupon Customer Service Issues

I recently purchased a medium Lucid 12-inch gel memory foam mattress three days ago as Vittorio Palmieri with the shipping address at [redacted] SE 1st Street, Homestead, FL [redacted]. The total transaction amount was immediately charged to my Wells Fargo bank account. I used the email [redacted] to register my customer account, but I did not receive a confirmation email. Additionally, I am unable to log in to my account on your website. I would appreciate clarification on this matter, assistance in tracking my order, or a refund if issues occurred during the purchase. You can reach me at [redacted] ext. [redacted] during business hours, Monday to Friday from 7:00 am to 4:00 pm Eastern time. Best regards, Vittorio Palmieri.

Dear Groupon Team, My friend (Viktoria Knufmann) and I purchased a voucher for Brewdog St. Pauli (Voucher Code: VS-72TB-7X5T-KG5P-VXKT, Security Code: VD49E79BF7). As we do not live in Hamburg but are there every week for work, we wanted to try out the venue. However, redeeming the voucher proved to be difficult, if not impossible. Initially, the venue's website did not clearly state which Covid regulation (2G or 3G) applied. Due to pregnancy, I do not meet the 2G requirement, so I tried calling the venue multiple times to inquire about this information. Unfortunately, I could not reach a staff member over the phone, just a voicemail. Despite leaving several messages requesting a callback, I have not received one to this day. Without the Covid regulation information, we visited the venue last Saturday (25.09.). The voucher explicitly stated that no reservation was required (how could we make one if phone contact was not possible?). We were then informed that there were no available seats. When we asked if the voucher could be redeemed after the expiration date, we did not receive a clear answer. We are extremely disappointed and frankly feel mistreated. We have never experienced such poor service before. Online reviews reflect the bad service to some extent, which aligns with our experience. Since we could not redeem the voucher or were denied entry, we request a refund for the voucher. This is truly unacceptable! Best regards, Irina F. & Viktoria K.

I made a reservation for a dinner cruise on September 30, [redacted], at 7:45 p.m. Upon arrival at the venue, I found out the cruise was canceled. Despite exchanging numbers with another couple in the same situation, we did not receive any email notification about the cancellation. This was disappointing as it was a birthday gift. I need the refund to be processed using a different method as the card initially used is no longer in use due to fraud. Can you please clarify how you will address this matter and provide details on where the refund will be sent? Sincerely, A.

I drove 30 minutes for an appointment this morning at 10 a.m., but Brows by Bella was not there. I waited until 10:15 and left a message for Bella. I also attempted to contact your chat service which turned out to be unhelpful. Bella eventually called to inform me she had no record of my appointment. The mix-up seems to be a Groupon error, not hers or mine. I am extremely frustrated by this situation. I believe Bella should not be penalized for this mistake. She has been trying to address issues with her account manager for weeks. I am requesting a refund for the inconvenience caused.

On Monday, I will file a police report with the Costa Mesa Police Department regarding my experience with "Hawaii" or "Haoiphan." I found her while searching for affordable beauty services in Orange County. Despite her suggestion to pay her directly through Venmo instead of using Groupon for better pricing, I booked her Picosure laser promotion. Upon researching her alleged salon "Body Beautiful," I found no online presence, which worried me. Quickly, I contacted my bank to stop the payment to "Hawaii" after reading alarming reviews. I have reached out to Groupon and Venmo about this issue. Beware of doing business with her; she lacks a physical salon address and may deceive you into paying more for services that may not even exist. I have included screenshots of our text message exchange for reference.

Hello, I am writing to inform you that the lights from your order number [redacted]15, delivered on 4/0/[redacted], were returned to Dynergy on 11/09. However, we have not yet received a credit for these items. The item number is [redacted]82. The lights received were much smaller than anticipated. If a credit can be processed, I would like to order the next size up. Unfortunately, I am unable to find any contact information for Dynergy to follow up on this matter. Your prompt attention to this issue would be greatly appreciated. Thank you, Gill Bettles

I received a Groupon voucher for "Bali Spa by Sport on Court" for a 60-minute sports or wellness massage, including a 2-hour sauna visit and 1 tea, as a gift last year. Due to Covid-19, I couldn't redeem it before its expiry on 26.12.[redacted]. When I contacted the spa a few months ago, they said it was still valid. However, when I called again recently, they advised me to reach out to Groupon Customer Service to confirm its validity. Could you please assist me in using this voucher? Groupon Voucher: - "Bali Spa by Sport on Court- 60 Minutes Sports or Wellness Massage including 2 Hours Sauna Visit and 1 Tea for 1 Person" - Voucher Code: VS-37TB-YNP5-6MS9 - Security Code: 828C2B63YD Address: Sport on Court Koolbargenredder 31 [redacted] Hamburg Thank you in advance for your response. Best regards, Svetlana

Good morning, I'm reaching out regarding an issue I encountered after placing an order for Sildenafil 50mg on Mintrxpharmacy.com. Despite my attempts and speaking with a representative from MintRx, I am unable to complete the order process on their website. Due to this ongoing problem, I have decided not to proceed with the purchase and would like to request a refund of $29. Below, you will find the details of my order confirmation: Order Number: 1[redacted]49-[redacted] Description: 50mg Sildenafil (Viagra) 10 pills or 20mg Tadalafil (Cialis) 5 pills Quantity: 1 Price: $29.00 Thank you for addressing this matter promptly. Best regards, G

I bought 3 vouchers for a trip to Dubai in June. I believed they were valid for 6 months, and I planned to use them next week during my trip. Due to covid, we couldn't travel before. One of the vouchers for speed boating and visiting the Burj Khalifa has expired. The safari voucher was booked but later canceled with the company a few days before, yet it shows as redeemed even though I haven't used it. The voucher codes are as follows: Speed boating: VS-KZYJ-7TSM-14YB-[redacted] Burj Khalifa: VS-3WNG-4BGX-94F2-YHFC Safari: VS-5V44-4FHF-2GV9-MM7Z I want to know if any of these can be refunded, or if not, if partial refunds or credits are possible so I can rebook for our upcoming Dubai trip. Please, clarify this for me.

Hello! I previously contacted your customer service but have not received a response. I would like to extend 2 vouchers due to difficulties in redeeming them amidst the coronavirus situation and fully booked schedules with both providers. One voucher is for the Food Tour at Viktualienmarkt with the code: VS-LN79-CZ64-XS9W-VPJV The other one is for the Green Milk Cooking Class with the code: VS-KGVL-9S26-TW43-W1NN. Contacting the cooking class organizers is challenging as they are only available on Wednesday afternoons, which often coincides with work hours. Therefore, I kindly request an extension for these vouchers. Thank you and best regards, LS Email: [redacted]

In late August [redacted], I purchased two $30-off flower certificates with Teleflora. Today, October 8, [redacted], I placed two separate bouquet orders, one to Ohio and one to Pennsylvania. Despite being shown the $30 discount for each order at checkout, only one order applied the discount upon confirmation, charging my credit card the full price for the first order. Teleflora has been unable to resolve the issue even with my provided order documentation showing I used TWO discount coupons but only received credit for one. I am simply requesting the $30 discount to be applied to both of my orders. Thank you for any assistance you can provide.

Good morning, I have just placed an order on your site as a guest. Unfortunately, I entered the wrong email address during payment. Therefore, I am unable to retrieve the purchased voucher. The mistakenly entered email is [redacted] instead of [redacted] The billing details are Francesca Viola - Address: Viale Giulio Cesare, [redacted] - [redacted] Novara. The purchased Groupon is for the Platinum package to be used at Parruchiere Prime Visioni in Busto Arsizio. Thank you.

Hello, I am checking into my hotel tomorrow. Upon speaking with Joel, I was informed that my name is not on the list and I did not receive a confirmation code. Funds were deducted from my account this morning at 7 pm to pay for the reservation. I kindly request urgent assistance to resolve this matter as I do not want to risk not having a place to stay tomorrow when I arrive at the hotel. Please address this promptly. Email: [redacted] Order Summary: Order Number: #1[redacted]93-[redacted] Date: 09 October [redacted] Description: Deluxe Room for Two with Breakfast Quantity: 1 Price: £[redacted].00 Subtotal: £[redacted].00 Total: £[redacted].00 Full Name: Ernest Agble Check-in: Sunday, 10/10/21 Check-out: Tuesday, 10/12/21 Nights: 2 Please review or update your order on My Groupons within 24 hours. If you have any inquiries, please refer to the FAQ page. Kindly ensure a prompt resolution to my hotel booking issue. Thank you. Hotel Details: Location: London Address: [redacted] Chiswick High Road, London, GB

Hello! I bought a GoodRx Groupon recently and have been attempting to activate it for a few days now without success. Unfortunately, the Groupon isn't being applied to my GoodRx account as expected. Additionally, I've been unsuccessful in locating the voucher code needed for activation. Despite my efforts in searching thoroughly and following the instructions provided on the website, I haven't been able to redeem my code. Any assistance on this matter would be highly appreciated. Thank you for your attention to this issue!

1. I am unable to communicate with anyone. I was instructed to visit Groupon.com/Support. 2. I attempted to complete a form with my name and email, but they also asked for my order number. The paper I have does not have an order number; it shows a 16-digit transaction ID like 1[redacted]56-[redacted]. I also tried using the 17-digit Transaction ID with no dashes like 7YS3-85635S-794740C, but it did not work. 3. The issue is that there is no box for the code or barcode under Valvoline. Without that, I cannot redeem the oil change. 4. Please cancel my order and provide a refund, as I am unable to utilize the coupon. I have tried contacting Groupon via email at [redacted] twice without a response. 5. There seems to be confusion with the order number provided. Kindly correct this and provide the order number instead of the Transaction ID. My email is [redacted] -Robert F.

I purchased two fat freezing sessions from Sweet Rose Salon in Halifax. I tried calling and leaving messages but didn't receive any response. After texting, I finally got a reply saying they would contact me on Monday, but that didn't happen. When I mentioned contacting Groupon, they booked me in for today at 12 without asking my preferences. When I arrived today, I was told they don't do the neck anymore, even though I came from Huddersfield. I was not happy as they didn't communicate this earlier. I would like a full refund as I was not consulted about the change in service.

Good morning, I have been a loyal Groupon user, having purchased many products and services through your platform without any issues. However, my recent order on 16/08/[redacted], with order number: [redacted]59 from MARNAULA S.L. for 10 envelopes of "Iberian acorn ham" priced at 50.25€ turned out to be a disaster. The quality of the product was poor and did not match the description of "Iberian acorn ham" as advertised. Feeling deceived, I contacted the company through the channels provided, referencing incident numbers [redacted]0 and [redacted]5. After numerous email exchanges, they provided a return label for me to ship the product back via DHL on September 13. With no update, I followed up to be informed that they had authorized Groupon to issue me a refund for the returned product. Unfortunately, I am left without the product or the money, as MARNAULA S.L. states that Groupon is responsible for the refund. I am tired of this situation and hope for a prompt resolution. Otherwise, I will take further action as necessary. Awaiting your swift response, Servando U. L. [redacted]

Subject: Assistance Needed with Groupon Coupons for Fantastic Sam's Hello, A few years back, I purchased Groupon coupons for hair services at Fantastic Sam's but was unable to use them due to various reasons, including the challenges faced in [redacted] and [redacted]. Recently, when I visited the Fantastic Sam's location on Foothill in Pasadena, CA to redeem the coupons for their original value, I was directed to contact Groupon for assistance. I apologize for the delay in reaching out. I am unsure about the correct procedure to resolve this matter without the coupon authorization numbers, but I am hopeful that you can guide me through this process. It has been quite a task trying to address this issue, and I would appreciate any help you can provide. Thank you for your assistance. Warm regards, Lisa Shen

I purchased a Groupon for a full set of lashes at a salon and had a negative experience. The lady who did my lashes was rude and made me feel unwelcome for using a Groupon. She didn't give me the full set I wanted, instead providing a 3-week fill that looked very natural when I wanted a more dramatic look. When I requested a refund, she only returned a portion of the amount paid. I hope to receive a full refund from Groupon since I didn't get the service I paid for. The salon is Excelsior Nails and Day Spa, and the specific Groupon deal was priced at $99. The lady's name is Lisa.

I'm experiencing an issue with a merchant. I have not received my product, although they claim it was delivered. Despite checking with my neighbors and family members, the package is nowhere to be found. I have requested either a new item or a refund due to non-delivery, but the merchant is unresponsive. They maintain that the product was delivered, but I firmly believe they have not sent it. They insist that all sales are final with no refunds, but how can a sale be final if the item was never received? I've been waiting for a call for two days as promised, but no one has reached out yet.