HSN.com Customer Service Issues

I apologize for the confusion and misunderstanding concerning my recent order on Hsn.com. I received prepaid return labels for the items I purchased and have shipped them back in a single large box to save on shipping costs. I placed one label on the outside and the others inside the box. Despite the busy holiday season, I continue to receive missed payment emails for items I have already returned. However, my replies seem to not go through. I am new to online shopping due to the pandemic and find it more convenient to shop in-store at Dilliards or Jc Penneys. I kindly request assistance in confirming if Hsn has received all the items I returned to stop the payment reminders. I have paid for the items I kept, and the returns may be delayed due to holiday shipping. Your help in resolving this matter would be greatly appreciated. Thank you and Happy New Year!

I bought an Amazon Fire 10 (9th generation) on October 6, [redacted] for my wife's birthday. She was enjoying it until it started having trouble rebooting. It gets stuck on the Fire logo and keeps attempting to boot up without success. I've tried the usual steps of turning it off and on, but it hasn't fixed the issue. When it does manage to open a window, the device is unresponsive and won't allow me to access the main page with icons. I used a credit card to make the purchase, and the last four digits are [redacted]. My name is Dennis Bustos, and my address is [redacted] Miramonte Drive, Oxnard, CA [redacted]. I'm unsure of what steps to take next. Any assistance would be appreciated. Best, Dennis B.

I recently purchased my second HP laptop after being promised free lifetime customer support from HSN in their TV commercial. However, when I called for support, I was informed that I did not have this feature, which was a major reason for my purchase. I also bought Secure IT lifetime support antivirus from HSN and a Fix Me Stick, thinking I was fully covered, only to find out I was mistaken. HP support requested a $50 fee to assist me with my two-month-old laptop purchased from HSN. Regrettably, this experience has left me disappointed with both HSN and HP, leading me, my family, and friends to look for alternatives. While I doubt anything will come from sharing my feedback, I felt the need to express my frustration.

I recently purchased a clearance item, the Winter Lane Glitter Twigs, and was disappointed to find it was sold "as is" when it arrived with a messy box. Inside, I discovered a return slip from a prior customer who returned it due to defects. Despite contacting customer service and being informed about the return policy for clearance items, I am frustrated that I received a defective product without instructions or a purchase order. Additionally, I was told to pay for the return shipping and handle the return at the post office, particularly challenging during COVID-19. It is unacceptable that I now have the previous buyer's information as well.

I flagged down the UPS delivery guy to let him know that I needed to reorder a phone since the one delivered on Dec. 22 was not received. He remembered me and confirmed delivering it to a different house nearby. After he checked, he found the package still there and later brought me the re-order. I'm happy to have both phones and am willing to pay for the additional one. How can I process the payment for the re-order? I apologize for any inconvenience caused by this mix-up with the original order from Dec. 19, [redacted], which was priced at $[redacted].00.

I have recently begun receiving numerous emails from your company despite not having this issue in the past. Despite unsubscribing and requesting to stop these emails, I continue to receive multiples each day. It is disappointing to feel harassed as loyal customers. I have attempted to seek help and unsubscribe multiple times without any response. It is disheartening that our requests are being ignored, showcasing a lack of respect for customers who support the business. This ongoing disregard is frustrating. If necessary, I may need to escalate this matter to the CEO and Chairman of the Board. Please address this issue promptly as the persistence of unwanted emails is excessive.

I purchased a lovely coat from HSN made by Laurier & Co Montreal. The coat has a fuzzy exterior and a reversible plain side, which I have enjoyed wearing for a few months now due to the cozy material. Recently, I hung it on a chair and noticed that the left fuzzy material appeared crushed. I tried to fix it by running my hand over it, but it remained the same. I am disappointed by the change in appearance and am unsure why this happened. It's uncomfortable to think others might see it like this, so I'm hesitant to wear it again. I paid around $[redacted] for the coat, and I don't feel it's worth the price if it looks like this. I would appreciate any advice on what to do next. Thank you for your help. - Janet B.

Dear Customer Service Team, I hope this message finds you well. I am writing to inform you about the recent suspension of my bank ATM card due to two unauthorized transactions. I am currently recovering from a long stay at a care center and received your correspondence regarding the billing status upon returning home on January 29, [redacted]. I have been in touch with my bank regarding the replacement of my ATM card. Given my mobility challenges as a wheelchair user, I have arranged transportation to visit my bank tomorrow, February 11, to obtain a temporary card for immediate use. I am committed to settling the outstanding balance on my account and will provide you with the necessary details once I have the new card in hand. I kindly request that my account not be sent to collections, and I appreciate your understanding in this matter. I would be grateful if you could share the total amount owed and my account details, as I seem to have misplaced your previous letter with this information. Thank you in advance for your assistance. Best regards, S.M. Vargas

On March 13, [redacted], around 11:35 PM, I made a purchase for item number [redacted]-[redacted], a Bose Wave Music System IV CD player and radio. The order included a 3-year Electronics Protection Plan totaling $[redacted].34. Despite confirming my shipping details and phone number repeatedly with the representative, my order, under #[redacted] and #[redacted], was later canceled due to incomplete shipping address information. I am disappointed by this decision as I had verified the details and was informed they couldn't ship to my address in the United States Virgin Islands. Upon receiving the email notification of the cancellation, I was surprised by a significantly higher price when trying to reorder the same item. I had intended to surprise my wife with this item for her birthday.

Hello, I placed an order with your company back in June for a Samsung 65" Q70 TV under order # [redacted] dated 5-30-[redacted]. Unfortunately, the TV stopped working within four months. After contacting Samsung, their technician confirmed the TV was faulty. I requested a copy of the receipt from my purchase, and your company provided a statement showing the TV purchase details. I forwarded this statement and a signed refund agreement to Samsung. After a long wait, Samsung confirmed receiving the documents. However, when I checked on the refund status today using ticket number [redacted], I was informed it had been canceled. Despite assurances from a Samsung representative in Orlando about the paperwork being in order, the refund process hasn’t progressed. Today, I was told the receipt provided by HSN is considered invalid and the refund was canceled. I have been attempting to return the TV since October with no success. Can you assist in resolving this issue by contacting Samsung on my behalf? Your intervention would be greatly appreciated.

Subject: Issue with Damaged Order and Return Request Hello, my name is Mary K. Nespor, and I recently received order number [redacted] containing item number [redacted]HJ on 04/08/[redacted]. Unfortunately, the order arrived in a badly damaged box, making it impossible for me to return the product in the same condition. I have attached a photo for reference. Upon opening and inspecting the iPad, keyboard, and case, I found the setup to be overwhelming and have decided to initiate a return. However, I encountered difficulty removing the iPad from the keyboard case, which was confirmed by an HSN customer service representative during my call. To facilitate the return, I have placed the keyboard in the white iPad box, while the keyboard case and iPad remain connected. The iPad sleeve and its contents are untouched inside the box. I have securely sealed the package, attached a return label obtained independently, and plan to ship it back on Saturday, 4/09/[redacted]. I kindly request a refund to the Visa card used for the purchase. Additionally, I am inquiring about the provision of return postage. Thank you for your assistance. Mary K. Nespor

I need to cancel two items ordered for an upcoming surgery. The Cloud Mountain chair ([redacted] / order # [redacted]) and back up battery ([redacted] / order # [redacted]) are no longer needed as I have found alternate arrangements due to the long delivery time. Please ensure these orders are stopped immediately and do not deliver them. I have tried to reach out without success, and if I do not hear back soon, I will be forced to stop payment on my credit card. Please confirm receipt of this cancellation request via email. Thank you, Mrs. C.E. (Bonnie) Schafer III.

Hello, I would like to have my purchase history reviewed. I bought an A21 Tracfone and experienced immediate issues, attributing it to the SIM card. Despite receiving two replacements, I still face the "not on a network" error regularly, leading to inconvenient situations like having no cell service in NYC. While tech support is helpful, each call lasts about 45 minutes, becoming a significant time investment. My family owns two other Tracfones without any problems. I am looking for a full refund. Thank you, William Watras.

I received a recall on my Little Steamer via email, and was instructed to label it as recalled and cut the electrical cord. When I called, they offered an $8 voucher per unit, which I found unsatisfactory given the original cost of my steamer. I suggested a replacement but was directed to contact HSN. HSN was unhelpful and advised me to call the recall number again. I am upset with HSN and the recall process, as I feel a replacement should be an option rather than a voucher. I am frustrated about losing money on a product I believed in. I don't see the value in the $8 voucher, considering the circumstances.

I am a 76-year-old customer and would like to share my experience. I purchased 6 living glow light bulbs with Order [redacted] for my craft room's 5 globe light fixture. Unfortunately, I discovered that these bulbs are not suitable for use in a multi-fixture light setup. Upon reviewing HSN, I found no prior indication of this limitation. After watching both product videos, I learned about this restriction, which was not clear during my initial purchase decision. Given that most of my lamps use Hue Bulbs, I have only one lamp for which these light bulbs are suitable. I kindly request a refund without being charged for return shipping.

On Fri, July 9, [redacted], I watched an infomercial where a woman discussed a bug repellent product, mentioning cockroaches and specifically New York cockroaches. I was bothered by the fact that she singled out New York and seemed to imply it was the only place with such pests. Having visited other states, I know bugs exist everywhere. The focus on New York felt like discrimination and stereotyping to me. I found it inappropriate that she was allowed to make such comments.

On July 23, [redacted], I considered purchasing two Samsung Galaxy tracphones, model A10e with PBril 5.83 ([redacted]-[redacted]), which were priced at $59.99. On August 16, I received a follow-up email prompting me to buy the phones, but when I clicked the link, the price had increased to $99.99. Despite showing the original email with the lower price, the customer service representative claimed the phones were never offered at the $59.99 price point. I expressed my concern, offered to provide evidence of the email, but only received an apology. I followed up again via email, but have not received a response yet. I have a printed advertisement from HSN dated August 16 with the $59.99 price, and I believe that this price should be honored. Thank you, Peter E.

The item in question is [redacted]–[redacted]. I originally ordered two but only received one. Interestingly, the order status indicates that I received both. Additionally, I faced an issue where the person I spoke with at customer service twice sent the item to the wrong address despite my efforts to confirm it. This resulted in unnecessary frustration as my mail had to be forwarded from the incorrect address. Unlike my experience here, I have never encountered such problems with QVC. In the summer, I can be found at Post Office Box [redacted] in Arnold, Calif. If the missing item is eventually delivered to my mountain cabin after being mistakenly sent to Palm Desert, I will not pay for it twice. It's disappointing because I was interested in the item. If needed, you can view my orders by using my phone number, which is [redacted]. Thank you.

On 9/3/[redacted], I attempted to purchase a Playstation 5 bundle using flex pay. After making the initial payment of $[redacted].00, I received an email later in the day stating that my order had been cancelled, which left me confused as I hadn't cancelled it myself. When I inquired, a representative informed me that HSN cancelled the order due to insufficient purchase history. This left me feeling embarrassed and frustrated, thinking I had successfully secured the item. It was disappointing to learn the item was returned without my knowledge, and I had considered buying it at full price without using flex pay. The situation has caused me to feel upset and hesitant to trust the company that not only insulted me but also lost my confidence.

I contacted customer service earlier today to lodge a formal complaint about my issue using a $20 coupon I received for referring a friend to HSN. I attempted to purchase Signature Club #[redacted]-[redacted] priced at $39.99 but was informed that I needed to buy something worth $40 to use the coupon, which seemed unreasonable to me. To workaround this, I ended up adding 2 other items, bringing my total to $77.18 prior to taxes and shipping costs. However, the representative mentioned my total would be closer to $98 and explained that I couldn't use the $20 coupon unless my purchase exceeded $40. This treatment left me frustrated as a 74-year-old disabled senior living on social security who has been a long-time customer, purchasing numerous items and referring friends. Despite being promised a callback about the issue, no one has reached out to me after 5 hours, which disappoints me greatly. Due to this unacceptable experience, I have decided not to recommend your services to others or make any future purchases from your company.