Instagram Customer Service Issues

Archive 199

The following are issues that customers reported to GetHuman about Instagram customer service, archive #199. It includes a selection of 20 issue(s) reported December 19, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my account has been locked due to a phishing attack. Even though I clicked on the "send code" button to my Gmail, I did not receive any code from Instagram. The account with the username nrlafniabsamad is extremely important to me as I have been using it for almost * years and it contains crucial information. I have been trying relentlessly to regain access to my account. I kindly request Instagram to provide me with the support form to address my phishing issue. It would mean a lot to me to recover my account. I am eager to receive a prompt response. Thank you.
Reported by GetHuman-nurulafn on Saturday, December 19, 2020 10:25 PM
My account "forever.miichael" dedicated to Michael Jackson got hacked and permanently deleted. I've tried contacting Instagram multiple times, but they require an email for verification. Unfortunately, I can't recall which email was associated with the account, making it impossible for me to prove ownership. Please assist me in recovering it.
Reported by GetHuman5570794 on Sunday, December 20, 2020 5:27 AM
Good evening, I have an Instagram account that I forgot the password for, and I can't log in anymore because I didn't link a phone number or even Facebook when I registered. I only signed up with an old email that is no longer available. I would like to change the email. The username is antonio_9613, and the old email I no longer have access to is [redacted]
Reported by GetHuman-iacopino on Sunday, December 20, 2020 1:15 PM
For over a year, I have been dealing with a stalker who continuously creates new profiles to harass and threaten me with sexual content and inappropriate images. Despite reporting this to the authorities, as the stalker's identity and location are unknown, the police mentioned there is little they can do. The stalker uses fake names and celebrities' photos on various accounts but Instagram likely has data on him, including his email and possibly his real name and location. I am seeking assistance from Instagram to prevent him from contacting me again or ideally, to share his details with the police, particularly the Mossos d’Esquadra in Catalunya, Spain. The report number provided is [redacted]/[redacted] AT USCBLANES.
Reported by GetHuman-annamaai on Sunday, December 20, 2020 2:26 PM
When I receive notifications that others are going live on Instagram, clicking on their live page either exits the app or displays a dark page where nothing is visible, redirecting me to my phone's home page. It seems like a bug in the app. I hope Instagram support will address this issue promptly to enhance my satisfaction with using Instagram! Please, resolve this bug as soon as possible, Instagram! Thank you 😊 Email: [redacted]
Reported by GetHuman5573001 on Monday, December 21, 2020 8:24 AM
Whenever I receive notifications about others going live on Instagram, clicking on their live page either exits the app or displays a dark screen. This seems to be a bug in the app. I hope that Instagram support will address this matter promptly to enhance my user experience on the platform. I kindly request for a resolution to this issue as soon as possible. Thank you for your attention to this matter. Email: samjeffreyraj@gmail.
Reported by GetHuman5573001 on Monday, December 21, 2020 8:25 AM
My Instagram account for compiling books, managed by Dr. Rajnish Mishra, has been disabled without any explanation. This account is crucial for my professional work, where I compile books for various publications. I have also contributed to the Booksquirrel publication and other anthologies. During the lockdown due to COVID-19, I rely on this account for earning as I am currently in the third year of my physiotherapy course. The disabled account also includes my personal photos, writings, medical and creative posts. Additionally, my promotional account for writers under the name write.rshub has also been disabled by Instagram. I kindly request Instagram to enable both my accounts.
Reported by GetHuman5573701 on Monday, December 21, 2020 2:57 PM
I recently unfollowed several accounts on Instagram to reduce my followers. Instagram flagged this as unusual behavior, and now I have to complete a security verification to regain access to my account. The issue is that the email linked to my account is no longer accessible as it was from my elementary school. While I added my phone number to my Instagram account a while back precisely for situations like this, the confirmation code required to reset my password is being sent to the outdated email address instead of my phone. I'm uncertain about the next steps to resolve this.
Reported by GetHuman5573746 on Monday, December 21, 2020 3:10 PM
Yesterday, while exploring the new feature on the DM icon, I inadvertently saved yesterday's date (12/20/[redacted]) as my birthdate instead of selecting the "x" button, resulting in my account being flagged as underage. Despite submitting age verification documents, I have not received a response. It's frustrating as a long-time user of Instagram for four years that this issue is preventing me from accessing my account. It should be evident from my account history that I am not underage. I would appreciate assistance in unlocking my account. Thank you.
Reported by GetHuman5575392 on Monday, December 21, 2020 10:19 PM
I'm having trouble receiving the verification code on the phone number I used to register on Instagram. I forgot to screenshot my two-factor authentication codes. While attempting to regain access to my account, I accidentally removed Instagram from my Gmail. Please, I am unable to start over again. Could you please check the last email that was registered with the Instagram account? The last email used on the account was [redacted] The phone number associated with the account is [redacted]4.
Reported by GetHuman5576273 on Tuesday, December 22, 2020 6:07 AM
My daughter has forgotten the password for her Instagram account, 'marie__wake.' She created the account in [redacted] using only her mobile phone number for registration. Since she has changed her phone number and provider, she is unable to receive the SMS to reset the password. Unfortunately, she also cannot use other reset options like email or Facebook, as these are not available. I am hoping for assistance. Is there a way to contact Instagram directly for help with this issue? Thank you.
Reported by GetHuman5579688 on Wednesday, December 23, 2020 7:05 AM
Hello! I encountered an issue with my "kazbek_tsarakhov" account. The problem arose as I had linked this account to my previous Russian phone number, which I no longer possess since returning to France. Consequently, I find myself unable to access this account as it requires verification through a number I no longer have. I wonder if there is a way to either recover or permanently delete this account, as I have since created a new one named "kazbek_tsarakhov15r." Thank you in advance for your assistance, and I eagerly anticipate your response.
Reported by GetHuman-kazbekt on Wednesday, December 23, 2020 11:43 AM
Hello! I encountered an issue with my "kazbek_tsarakhov" account. The problem is that I previously linked this account to my Russian phone number, which I no longer possess as I have returned to France. I am unable to access this account because it requires verification via a number I no longer have. Could you please assist me in recovering or permanently deleting it? I have created a new account "kazbek_tsarakhov15r." Thank you for your help, I am eager to hear from you.
Reported by GetHuman-kazbekt on Wednesday, December 23, 2020 11:44 AM
I am currently unable to access my account on Instagram due to a security measure. The security check is sending a verification email to an email address that no longer exists as it was deleted. This has left me stranded on a page that keeps sending codes to an invalid email, making it impossible for me to proceed with the security check. I have reached out for assistance via email, but I am facing a deadlock as they are requesting a response from the deleted email address, which is quite ironic. This account is crucial for my personal business, and I am in urgent need of access to it.
Reported by GetHuman5580777 on Wednesday, December 23, 2020 4:51 PM
Hello, my name is Catalina, and I'm an Instagram user with the handle catavillazuela. Yesterday at 11 pm, my Instagram account was blocked for reasons unknown to me. I carefully reviewed the rules and policies and did not violate any of them. The app is asking me to confirm my account by sending a verification code to a phone number or email. However, the phone number they provided is unfamiliar to me. Normally, when I forget my password, they send the code to my actual phone number linked with Facebook. On Instagram, it shows a number ending in **41. The email they listed is an old one that I no longer have access to. This is my personal Instagram account, and I urgently need to recover it. I hope someone can assist me with this issue.
Reported by GetHuman-catavill on Wednesday, December 23, 2020 5:21 PM
Sehr geehrte Damen und Herren, ich möchte Sie darauf aufmerksam machen, dass auf einer Instagram-Seite Fotos von mir veröffentlicht wurden, die nicht mehr in meinem Besitz sind. Ich würde gerne, dass diese Fotos gelöscht werden. Das Problem dabei ist, dass ich keine Zugangsdaten mehr dafür habe, außer meiner E-Mail-Adresse. Wie kann ich in dieser Angelegenheit weiter vorgehen, damit die Fotos nicht länger öffentlich auf Instagram zu sehen sind? Ich bitte höflich um Ihre Hilfe bei der Lösung dieses Problems. Mit freundlichen Grüßen, Maria
Reported by GetHuman5582003 on Wednesday, December 23, 2020 11:59 PM
Sehr geehrte Damen und Herren, Ich habe ein Anliegen bezüglich einer Instagram-Seite, auf der sich mehrere Fotos von mir befinden, die ich nicht mehr kontrolliere. Ich würde gerne, dass diese Fotos gelöscht werden, aber ich habe keine Zugangsdaten außer meiner E-Mail-Adresse. Könnten Sie mir bitte weiterhelfen? Ich möchte nicht, dass diese Fotos weiterhin öffentlich auf Instagram zu sehen sind. Das Konto ist unter der E-Mail [redacted] registriert. Mit freundlichen Grüßen, Maria
Reported by GetHuman5582003 on Thursday, December 24, 2020 12:02 AM
Hello, I need help as my Instagram account "Sasolis___" with 28.4k followers was hacked on December 24, [redacted]. I rely on this account for my job and it's crucial for me to get it back. I believe the hack might be related to using a third-party app called "UNUM" for feed management. I appreciate any assistance in recovering my account promptly. Thank you in advance for your help. Best regards, Safia B.
Reported by GetHuman-safiabzi on Friday, December 25, 2020 12:36 PM
Hello, I require your assistance. A few months ago, there was an Instagram account under the name @Danish_Zahen, which has been deactivated recently multiple times following the death of Danish Zahen, the account owner. Many fans are eagerly awaiting the reactivation of the @Danish_Zahen account. Please help us reactivate this account. If it's possible to categorize this account as a memorial account, it would be greatly appreciated. Thank you.
Reported by GetHuman5584992 on Friday, December 25, 2020 1:04 PM
Hello Instagram, I would like to request your assistance. A few months ago, there was an Instagram account under the name of @Danish_Zahen which has been deactivated recently. This account has been deactivated multiple times following the passing of Danish Zahen, the owner of the @Danish_Zahen account. Many fans of Danish Zahen are eagerly waiting for the reactivation of the @Danish_Zahen account. If you could kindly assist us in reactivating this account, it would be greatly appreciated. Thank you for your help.
Reported by GetHuman5584992 on Friday, December 25, 2020 1:09 PM

Help me with my Instagram issue

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