Metro PCS Customer Service Issues

I recently paid my bill two days ago. In the middle of last month, I experienced phone issues and had to perform a factory reset because the Play Store was deleted from my device. Despite not using any hotspot data due to the problems, I found out after resetting my phone that I had apparently used up 15 gigabytes of hotspot data. I reached out to Metro PCS multiple times to seek help, but no one could assist me with the missing Play Store on my device. After paying my bill, I resolved the phone issue on my own and realized all my hotspot data was depleted, which I did not use. When trying to contact Metro/T-Mobile customer service, I was unable to connect due to the current circumstances. I have been a loyal customer for years, paying for the highest rate plan, and yet have faced service issues. I am frustrated and seeking a resolution to this problem promptly. Thank you for any assistance.

Hello, my name is Cassandra N. from Metro T Molding. I recently made a payment on June 2nd, [redacted], using your automated phone system. Due to technical issues, my debit/credit card was charged seven times. I was assured that a refund would be issued within 72 hours, but it has been over 7 days now, and I have yet to receive the refund. I am reaching out through this chat to inquire about the status of the refund. Could you please investigate and let me know when I can expect to receive the full amount back onto my card from the automated system? Thank you for your assistance.

Hello all, I am experiencing issues with my Metro service in the [redacted], [redacted], and [redacted] zip codes following recent thunderstorms. Both my friend and I are facing difficulties with our cell phones. When trying to make calls, the phones ring once and then there is no sound, rendering them useless. This problem started after June 8th. My bill is not due until the 18th to 25th of the month, and my friend just paid hers, so it's not a payment or data overuse issue. I normally use my Wi-Fi for data, and my friend's data plan should be sufficient. Any guidance on this matter would be greatly appreciated. Thank you.

I recently discovered unauthorized transactions in my bank account and my bank suspects it was done through my phone. They requested information from my service provider which is MetroPCS, to provide details of the activities on my phone from Feb 18 to 26, [redacted]. While I was in New York on Feb 18, [redacted], I purchased a Greyhound bus ticket to return to Rhode Island. After noticing a double charge on my account, I contacted Greyhound customer service on Feb 24. The representative assured me that the issue would be resolved and promised a refund. However, when I followed up on Feb 26, I was informed that my money had not been refunded yet. Upon checking my bank account, it was blocked due to suspected fraud. I discovered that $3,[redacted] was transferred through Zelle and $2,[redacted] through a wire transfer, which was stopped by my bank. I urge MetroPCS to help me obtain the necessary information to prove that my phone was compromised during this period. Thank you for your assistance.

I recently purchased two Metro-T mobile phones; one is working fine, but the second one, my wife's REVVL 4 phone (phone # [redacted]), had an issue with receiving multiple messages and calls. I visited the local Metro store to have the REVVL 4 number deleted and the phone unlocked, as they had informed me it was unlocked. After realizing it was still locked, I contacted customer service via *[redacted]. The representative was unable to unlock the phone or change the number, so I inquired about purchasing a new phone. The possibility of buying a new phone for $49.99 was mentioned, but the store personnel denied this offer. I am confused about why I was charged $[redacted] for both phones when one should have been $50. My phone number is [redacted]. I kindly request your assistance in resolving this matter. Thank you.

I recently purchased a new Stylo 6 phone from MetroPCS in Spokane, but it started malfunctioning the next day and I couldn't use it for calls or texts, causing me to fall behind on important business calls. When I returned to the store, the employee I spoke with was unhelpful and rude, insisting I pay $60 to replace the phone. Given my situation being homeless and having already replaced two phones this month, I was upset when he demanded $[redacted], even after I had paid $60 for previous replacements. I felt misled and poorly treated as I couldn't afford the increased cost. I simply want the $60 replacement as initially promised due to the phone's sudden malfunction and unfair treatment I received at the store.

The data speed on my phone is incredibly slow at best, measuring only at 0.6. Applications fail to load completely, with Google timing out frequently. In my efforts to address the password breach concerns, I was unable to do so as the Google app wouldn't load properly. As a result, the phone has become practically unusable. I am considering switching to a new carrier due to these issues. The phone's performance is subpar with Chrome failing to update for almost a year, alongside a malfunctioning proximity sensor. Additionally, apps are uninstalled and settings are changed unexpectedly during phone calls. Both Samsung support and Google were of no assistance, and even the Trusted Places app doesn't function correctly with seemingly no resolution in sight.

Hello, I recently returned from a vacation to find out that my roommate/close friend stole some of my belongings, including my phone. He changed my account pin and passcode, leaving me unable to access my account. I urgently need help to reset my pin and passcode to regain access to my account. I want to deactivate the other number linked to my account as it belongs to my roommate and his friends, whom I was assisting. I value my loyalty to your company and appreciate your service. I hope to resolve this issue without having to start a new line or account with another provider and lose all the history I have with Metro. Your assistance in securing my account access would be greatly appreciated. Thank you.

I recently purchased a new Nord 10 two weeks ago at a Metro store to replace my faulty LG phone. The phone was working fine until last night when it suddenly turned off twice, requiring a password to unlock it which I don't recall setting up. Despite having a PIN, it's asking for a password that I don't know. I'm hesitant to do a factory reset as I might lose all my data. I've attempted various solutions found online, but nothing has been successful. What steps should I take next to resolve this issue with my phone?

I recently returned a faulty phone to Metro at 5 Points South in Birmingham, Alabama because it wouldn't charge. The store manager promised to order a replacement phone and I handed over the defective one. However, today when my friend tried to pick up the replacement, a female manager refused to give it to them, claiming they never received the faulty phone. I am confident I left it there, as what good would a phone be if it can't charge? I'm currently unavailable as I'm receiving treatment in New Orleans, Louisiana, but my friend Randy Still witnessed the situation. His number is [redacted]. Randy can provide more details about my visit to the store and seeing me hand over the defective phone. Your assistance in resolving this matter is appreciated. Thank you.

I made my June service payment of $71 on June 21st. Financially, I've been struggling the past two weeks, so I requested a payment extension from Metro PCS, which they approved. However, I found my phone service shut off just now with a notice that it will be canceled by July 2nd if payment is not received. I have the $71 to pay, but won't have access to it until around 5 o'clock this evening when my partner returns home with my card. Is there any way to restore my network/data service until at least 8:00 p.m. or 9:00 p.m. today for peace of mind? You can reach me at [redacted]. My name is Patricia, and I appreciate your assistance. Thank you.

This is my fifteenth time calling for help. My boyfriend and I broke up, and he added me to his account without my consent, causing me distress. I cannot access my email and discovered unauthorized activities on my phone. I plan to involve my lawyer as I have proof of the toll this has taken on my health. I paid the phone bill last month, but now I refuse to do so. I need an extension or a month of service free. My health is suffering, and I insist on being removed from his account. I have experienced a lot lately with my father's failing health and other personal issues. Please reconsider your policy on granting access to others' accounts without consent. Thank you for your attention. Mrs. O. in Las Vegas.

I emailed [redacted] regarding the issue with the dealer from whom I bought an A52 and paid in full. I was not informed about a no-refund policy or a 6-month service agreement. I did not sign any contract regarding this. My receipt lacks any disclaimer statements. Therefore, I am requesting a refund of the total amount on the receipt. The situation arose when your employee indicated that returning the phone after 2 days would result in forfeiting my phone number. This led me, a customer of Metro PCS for over 14 years, to switch to another carrier. Although I own the phone I paid for, it is rendered useless because of your company’s policies. I deserve the freedom to use it as I see fit. I urge you to address this matter promptly and favorably. This situation has caused me significant financial strain and stress at my age and health condition. A network unlock would be a suitable resolution. Please avoid scheduling calls during my upcoming surgeries. Best regards, D.M. [redacted]

I contacted MetroPCS today at 8 a.m. and spoke with three representatives. The first representative accessed the account using the 8-digit number, but the following two couldn't assist due to billing discrepancies. Consequently, I am locked out of my account. Unfortunately, the nearest store is two hours away, and my phone, [redacted], is completely dysfunctional. I believe MetroPCS should cover the shipping for a replacement phone since the device is less than a year old. I am unable to afford a new phone, so I request that MetroPCS covers the cost. Additionally, I require an extension on my due date. Please reach out to me at [redacted]. I depend on my phone for work, but it's malfunctioning due to a damaged charging port on my Motorola device. This issue has been ongoing since June 26th.

On July 1st, I updated my debit card information with Metro PCS. Shortly after, without my consent, an additional $[redacted] was charged to my card on the same day my $70 payment was processed. I contacted customer service for a refund, and despite providing a ticket or case number, there has been no resolution as of July 5th. During my call, I was transferred to a supervisor but got disconnected after being placed on hold four times. This experience has left me feeling disappointed as I have been a loyal customer. I have also notified Direct Express card to dispute the unauthorized charge. I am eagerly awaiting a call from a responsive and caring representative. Thank you.

Hello, my name is Barbara N. from Auburndale, FL. I recently purchased a Samsung cell phone a few months ago. I visited the store where I bought the phone and inquired about the promised upgrade to 5G. After paying $40, the representative indicated that the upgrade was completed. However, upon checking, I noticed that my phone still shows 4G instead of 5G. Can you please verify this and provide guidance? I have been a loyal customer for a long time. Thank you.

Last week, I added a line to my account to get a new phone, but I am unsatisfied with it. I was told it would be the same as my old phone, but it has a smaller screen and different functions. Moreover, the screen protector I paid for was incorrectly installed by your representative, causing it to be crooked and hanging off on one end. I visited the store to discuss exchanging the phone for my original one and getting a new screen protector. The faulty installation of the screen protector has caused it to lift up when I put the phone in and out of my pocket, making the screen appear cracked. The store informed me I would need to pay nearly $[redacted] for a new screen protector and service fees for switching phones. I felt rushed and pressured during the transaction on my lunch break. I request to exchange the phone for one like my previous one without any additional costs. I trust Metro will work to ensure customer satisfaction and look forward to a prompt response.

I was attacked, and my phone was stolen. I am requesting to cancel the phone immediately, a Motorola Stylus, as well as my second line as the phone is broken. I am unsure of the status of the phone's password protection. If possible, I would like to shut it down and perhaps locate it via GPS. I need both lines on the account completely shut down. I plan to get a new line and will likely visit a Motorola store to set this up.

I've had difficulty with one of my phone lines, the one I've had for four years, and despite multiple attempts, it's not been resolved. I've invested a lot of money in this service over the years. I've contacted customer service, but the issue persists, impacting my business as I can't reach my clients. Can you please assist me with this long-standing problem and compensate me for this inconvenience?

I bought a phone at Metro for $[redacted], and within a month, it got damaged. I took it to the store for a replacement, they made a report, and in a week, I received another phone of the same model. However, this replacement phone also turned out to be faulty with the same issue as the previous one. When I returned to the store and explained the situation, an employee informed me that it was one of the faulty phones they had in stock. She suggested contacting customer service to see if they could exchange it. I requested a different brand phone with the same $[redacted] price. The store advised me to buy a different phone, but I'm frustrated by the situation as I either seem to lose money or accept another phone.