PayPal Customer Service Issues

I recently purchased 2 Autumn sunflower wreaths from Irishily shop using PayPal. Unfortunately, I received 2 small wreaths that are not even close to what I ordered. They came with yellow and Spring flowers instead of sunflowers. I reached out to Kristy from customer service, who initially asked me to pay for return shipping or keep the wrong items with a 10% refund. After numerous emails, they offered to cover the return shipping costs or provide a 30% refund. The shop's website states free returns within 45 days, and as they sent incorrect items, I feel I shouldn't incur return expenses. Despite providing photos and a copy of my order confirmation, they claim the items are satisfactory. The mismatched wreaths are not what I paid $70 for and I believe customers shouldn't have to pay for the shop's mistakes. I seek assistance in resolving this issue.

I have been experiencing extreme elder abuse and theft by a member of my church. Despite reporting the situation, the church members have chosen to ignore the theft and abuse I have endured over nearly six years. The perpetrator, a woman from the church, took advantage of my kindness, stole most of my belongings, including personal items like lingerie, and refuses to return them. This individual has a prior criminal record of three and a half years that I was unaware of. The church has failed to assist me, possibly due to their relationship with the person in charge of the furniture ministry. I desperately need help, especially since I am 81 years old and have faced threats when trying to escape the situation. Please lend me a hand.

I recently signed up for Consumer Reports through PayPal. After realizing they didn't have reviews for the product I needed, I logged in and canceled the subscription. Upon trying to cancel the payment I had just made, I encountered login issues stating my information was incorrect. Despite verifying my email and password, the system still did not allow me to log in. Even after attempting the Forgot Password option, I continued to receive the same error message. It seems PayPal is having trouble recognizing my email address, which I've been using for years. When I tried to contact customer support, the response came in Turkish, a language I have some familiarity with but cannot read or speak fluently.

My eBay account for selling sports memorabilia got restricted. Even though all items were authentic and approved by eBay, PayPal placed limitations without explanation. Despite providing proof of purchase, my appeals were unsuccessful. As a result, I created new accounts to continue my business, but PayPal continued to impose restrictions on them as well.

I received over [redacted] € from eToro, but unfortunately, they transferred the money to my PayPal account, which is now restricted. I have been trying to reach someone since Friday, without success, even by phone. I wanted to open a trade as planned but ended up emptying my account. Now I can only follow the charts. Both my PayPal and bank accounts, where the money should be transferred, are secure. I have been a customer for years, but suddenly there are doubts about my identity. It seems like PayPal is taking on the rights of a bank. All I wanted was for my money to be transferred. Regards, Norbert.

I purchased 5 tops from Dress Fashion on Oct. 9, [redacted], and they were delivered on Oct. 30, [redacted]. Unfortunately, 4 of the tops did not fit me. I contacted Dress Fashion for a Return Authorization Number and Shipping Address to return the 4 tops for a refund of $[redacted].67. Despite multiple emails, they only offered a refund of $10.00 or eventually, $[redacted].00, stating that returning the items would be costly. I mentioned in the Dispute section that I wanted the full $[redacted].67 back for the 4 returned tops. PayPal authorized a $10.00 refund which is not acceptable. I am reopening the dispute to get the full refund or the total amount of $[redacted].35, suspecting a scam. I urge for a quick resolution. Thank you, Patricia J. DeMutis.

Hi there, I'm facing some issues with my PayPal accounts. I can't access my original accounts [redacted] and [redacted], both of which have outstanding balances. I've been organizing a business account, [redacted], where I expect to receive cryptocurrency payments. However, I can't locate the funds, and I'm not sure of the account balance. I urgently need assistance to resolve this confusion as I'm losing money daily due to the PayPal situation. At the moment, I don't have a reliable phone and am unable to purchase one. I rely on the text now app for communication due to my severe hearing loss. Text messages are preferred over phone calls, but I might not receive SMS confirmations unless I pay for them, which I'm unable to do currently. I appreciate your help in sorting out this matter as soon as possible.

Hello, I'm Jiraphan, the seller. Jon Sharp, the buyer, at [redacted], has requested the necessary information to credit my account. I need to send the requested fee to the shipping agent. Once I do so and provide a scan receipt of the payment, the money will be credited to my account immediately for security purposes. Once I receive a confirmation email from PayPal® Team, I can withdraw the credited funds. Jon asked for 12,[redacted] baht to be sent to Fuangfa Arsa. I'm unsure if this agreement is valid. What steps should I take now?

I recently received two unexpected items without a packing slip or clear return address. Interestingly, I noticed other PayPal users have had similar experiences with this vendor. I'm curious to visit their website to learn more about the products and possibly find out what to do with the items. However, my attempts to locate the site using variations of "GetHuman" have been unsuccessful. Any suggestions on how to track down this website would be greatly appreciated. Despite the confusion, I must admit that I do like the items I received.

I received an email indicating a charge through PayPal for a purchase from COINBASE GLOBAL INC., which I did not authorize as I do not have a PayPal account. I would like to dispute this charge. The amount in question is $[redacted].99 for a JBL Speaker from Coinbase Global Inc. The email includes an invoice ID and contact information for PayPal Customer Support. I will need to open a dispute with the PayPal Resolution Center within 72 hours if I did not authorize this transaction. The email states that I should contact Customer Support for assistance or questions. It clarifies that replying to the email will not stop the charges and advises contacting Customer Support. Thank you.

Last week, my account was restricted on PayPal. I was requested to confirm my debit card and provide some documents. I submitted the necessary documents and attempted to confirm my card, but I did not receive a verification code despite being charged. I tried twice, resulting in two charges on my statement. I use online banking, and my transactions reflect immediately on my debit card statement, which I have provided for reference. I have already contacted PayPal customer service regarding this issue, but no resolution has been reached. I believe it's unfair to have my account restricted due to what appears to be a technical glitch on your end. If there are additional documents needed or any other steps I can take to remove the account restrictions, please advise.

Dear Sir or Madam, On September 13, [redacted], I had to purchase a plumbing part online because my plumber said it was unavailable in Quebec. I found it on suicinfo.com. However, only after completing the transaction did I realize it was from [redacted], a company based in China. When I checked the delivery status with the transport company, I was informed that my transaction number, 4FU94271M[redacted]T, did not exist. I didn't make any transcription errors as I used copy/paste. I have emailed the Chinese company twice but received no response. I would like a full refund of my $44.79 USD purchase, which is $59.23 CAD, as soon as possible. Best regards, You can reach me at [redacted]

I am seeking assistance to reinstate my PayPal account since it was compromised due to fraud back in [redacted]. I discovered the issue when PayPal alerted me and subsequently locked my account. Despite reporting the incident to the authorities, I suffered financial losses. Before the fraud incident, I primarily used my account to make transactions with my sister-in-law, Sandy Baber, and to purchase items online. I now wish to solely use the account for these purposes. I would greatly appreciate any help in resolving this matter. My name is Joan Wakefield-Baber, and I previously had two accounts - one personal and the other associated with my former work email [redacted], which is no longer active. I now use [redacted] as my email. Thank you for your assistance.

Hello, I am Robert K. I am experiencing trouble with one of your cards as I cannot recall the address linked to the account. I have funds in the account that I need access to. My birthday is January 6, [redacted], and my last known address is [redacted] 255th Place, Ocean Park, Washington, [redacted]. If this is not the correct address on file, I apologize. I urgently need assistance with activating my card and accessing my funds. Thank you.

A friend has been talking about opening his own textile store. Despite not having an interest in textiles, I support my friend. He inquired about sending an invoice, and I informed him I would pay him when I received my funds, suggesting Friday as a suitable time. However, Friday and Saturday passed without any invoice. On Sunday night, I urged him to send it and threatened to forget if not received the next day. Coincidentally, just as I notified him, a PayPal payment request for $[redacted] appeared. Excited, I promptly paid him. Subsequently, when he asked for a name for the link, I realized he had not finalized or sent anything, causing me to panic. I now find myself having paid $[redacted] for a link I do not support. As a PayPal user, my attempts to resolve this have been fruitless, hence my reaching out for help to rectify this error promptly.

Refund Request for E-Harmony Dating Site I have been unsuccessful in reaching E-Harmony's customer service since signing up for a trial. Despite my efforts across various channels, I have not received any responses. Within a week of creating the account, I had inquiries, and by the end of two weeks, I wanted a refund due to the lack of communication and connection opportunities on the site beyond the initial matches presented. I have refrained from logging in unless to reach out to customer support. I am now seeking a complete refund, though I hesitated earlier as I could not recall my payment method and struggle with navigating the account interface. I appreciate your understanding. Kindly contact me via email or phone as I find it challenging to communicate through the app. Thank you.

I am having trouble accessing my PayPal account. I have a regular and a credit account. Someone sent money to my old account, and I can't transfer it. I moved to Brazil and can't access the old account to retrieve the funds. I changed my phone number and can't receive the verification code. After trying different methods for two weeks, I managed to change the password through email but couldn't access the old account due to security checks. The customer service is unhelpful, and accessing the functioning account is also problematic. I'm facing difficulties with the security code. Despite being partially connected, I face frequent login issues. It has been a frustrating experience. Any tips on bypassing the security check for my old account would be appreciated.

I bought 5 shirts from Nora Cora on 11/5/21 for $[redacted].15 using my Visa card via PayPal. I regret not researching this company first as the 4 items I received were not only poor quality but also did not fit. Reading reviews, I discovered a pattern of issues with Nora Cora involving no refunds, deceptive advertising, and low-quality items. Despite returning the clothes to the shipping address in Compton, CA, as it was the only one available, I am concerned about not getting a refund. I am requesting a credit of $[redacted].15 back to my Visa card. It's disheartening that Nora Cora is still in business despite numerous complaints. I hope for a resolution to this matter. Thank you. - Lorraine B.

I am inquiring about a payment made for a chair purchased on Facebook on September 23rd. My wife initiated the purchase, and during the payment process, it unexpectedly switched to PayPal. Unfortunately, she doesn't have a PayPal account. We have been waiting for the chair to be delivered, but there seems to be no way to track the item. Our attempts to contact the seller via email have been unsuccessful as no email address was provided under the given name. It appears that our payment might have been compromised, as it was processed through PayPal, which we are not associated with. Upon checking with the bank, the payment was indeed charged to her card. We are reaching out to PayPal as a last resort for assistance since my account was not involved in this transaction. Any advice or guidance on resolving this issue would be greatly appreciated. Thank you. - J.B.

I have recently experienced a disappointing situation with an online purchase. I ordered a wig from Wigsis, an item that was both expensive and described as having intricate braids. Unfortunately, when the package finally arrived after numerous delays, the wig was of poor quality, had minimal braids, and did not resemble the picture on the website at all. The company has been avoiding my requests for a refund, and I discovered that many others have faced similar issues with this deceitful business. Despite claiming to be located in the USA, Wigsis is actually based in China. I have all the necessary evidence including photos of the product, emails, and billing information. I am seeking assistance to return the wig unused and obtain a full refund. Any guidance on how to proceed would be greatly appreciated. Thank you, E.