ROBLOX Customer Service Issues

Someone contacted me on Discord asking me to test a new game on Roblox. After following the link provided, my account got hacked and now I am unable to access it due to two-step verification being activated without my permission. I am worried that the hacker might access my friends' accounts as well. I just want my account (victoria_guay90) deleted as I no longer care about the items or Robux in it. I have proof that the account belongs to me and that someone contacted me on Discord about the game. Can you please assist me in deleting my account?

I recently received a ban notification accusing me of scamming, but I want to clarify that I did not engage in any such activity. I encountered an issue where the system mentioned my account was accessed from a different device, which I assumed was a minor glitch. However, the next day I discovered that my account was banned. I suspect a hacker may be involved, or perhaps my sister unknowingly accessed my account. My sister does not typically use my phone, so this situation is concerning. I kindly request information on when my account will be available again or if there is a possibility to have it unbanned. My user ID is [redacted]47D. Thank you.

The email linked to my account is [redacted], which is my school email. Unfortunately, only students or teachers can email me using this address. This issue started last Friday while I was playing Adopt Me. The game notified me that someone else with my username had joined. I promptly changed my password, set up two-step verification, and signed out of all devices. However, when I tried to sign back in, I couldn't access my account and couldn't find the email in my Gmail. Now, the password I set no longer works, and none of my old passwords are successful. I'm puzzled about how someone accessed my account without me receiving an email. I am reaching out to Roblox for assistance in regaining access to my account.

Good evening, I recently discovered unauthorized purchases on my credit card made by my 8-year-old daughter through Roblox on her tablet. The latest transaction was on February 22nd, totaling £[redacted]. I am seeking guidance on how to recover these funds and possibly request a refund. My daughter unintentionally made these purchases, mistaking them for in-game features. The tablet stored my credit card details, enabling her to make these transactions without my consent. I am willing to provide any necessary information. I am inquiring if there is a process to receive a refund for these purchases, deactivate the account, and remove it from the tablet permanently.

I received a warning for a potential ban, despite not knowingly violating any rules. The only potentially offensive comment may have been in a private chat with a friend. I admit I made a joke about censorship, questioning why the word "child" was censored, though misspelled. I am genuinely confused how this could be deemed offensive. I hope you can clarify this issue to prevent my account, active since [redacted] with numerous Robux purchases, from being banned. I lost a previous account a year ago and do not wish to lose all the investments I made. My username is fussy160. Thank you for your attention, and I look forward to your prompt response.

My father gave me a gift card, and I used it to buy a boat on this platform. However, after the boat purchase, the remaining balance was depleted due to a charge from an unfamiliar group or server. My father is investigating further, but he mentioned encountering a lock on the account preventing him from accessing more information. He recently sent an email regarding this issue using my account since they are linked. He realized later that your team needs his information, which is why I am reaching out. My father, Robbie, provided his phone number, [redacted], as he has been attempting to contact you without success. He plans to try calling again. Any assistance would be greatly appreciated as my father gave me the gift card, and his finances are strained due to the current pandemic. My account username is 26kkyoun. Thank you. - Kyrsten Young

My son had been tricked into running a javascript by someone which led to his Roblox account being compromised. The individual, identified as VerifyedVez with Discord ID im#[redacted], used a script called Dislike-bot (ROBLOX BETA) to access the account and make a purchase of the "Slender" shirt from Dragon Game Studio for 4,[redacted] robux, all the robux my son had in his account. We have taken steps to reset passwords, enable 2-step verification, and ensure security. My son's username is funroblox9999. I seek assistance in resolving this issue and urge for the removal/ban of the user to prevent further incidents. It's concerning when adults exploit children in online platforms like Roblox. Thank you for your attention to this matter. Regards, Fernando

Earlier today, my cousin attempted to access Roblox using a link she believed was the usual Roblox login page. However, after entering her password, an issue occurred. She has been hacked, and her password has been altered. She is concerned that her billing information and other private details may be compromised. Additionally, she has been playing Adopt Me for approximately 3 to 4 years, during which she accumulated numerous pets that have now been removed from her account. I tried to communicate with the hacker through my account but was only met with a demand for Robux. It is shocking that someone would stoop so low as to disrupt a child's progress in a game by hacking them. While we understand that her money and pets may be lost, changing the password to regain access to the account would be greatly appreciated. It appears that all items on the account are being transferred to a user with a bacon hair avatar whose name begins with a zero, and whenever I join their game, they promptly exit.

I was charged for a private server in a game I've never played or heard of. The VIP server was cancelled without a refund of the Robux. I did not make this purchase, so I changed my password and emailed customer support, but I have not received a reply yet. Here's the message I received from the game regarding the change in price for the private server subscription.

Earlier today around 10 am EST, I submitted an appeal for my banned Roblox account. The message I received stated that the account was moderated due to unauthorized or disputed charges by the billing account holder. I recently refunded some Robux, unaware that it was against the rules, with the last refund made in early February. I find it unreasonable to receive a ban without any prior warning. I am seeking assistance in regaining access to my account with the username jfountain572. Any help would be greatly appreciated.

Hello Roblox community, I am concerned about a possible hacker accessing my account from different devices. The game alerts disappeared when I switched games, making me worried. I've seen similar issues happening to many people. My username is XxSoggyxSweetartsxX, and I'm reaching out to report this and ensure my account's security. I have taken measures like changing to a complex password, but I'm still anxious about unauthorized access. Please investigate this and prevent any deletion threats. I value my account and investments in Robux over the years. I hope for a swift resolution and appreciate your attention to this matter. Thank you for your cooperation and support.

I recently discovered that 22 of my pets were missing from my account. Upon checking my account history, I noticed an unauthorized trade by a user named "Basaganromil," a new account. I contacted Roblox to report the issue, and they requested proof of my initial purchase. When attempting to log back in, I encountered a password error despite recently changing it after noticing the missing pets. I do not have an email linked to the account. I am seeking assistance to regain access to my account, as I have invested a significant amount of money and wish to avoid starting over. Please advise on any steps I can take. The email provided for correspondence is my mother's account. Thank you.

Good morning, I reached out regarding an issue with purchasing a radio in Murder Mystery 2. After multiple attempts to contact the game developer as advised, I have yet to receive a reply. Frustrated over spending money without receiving the item, I've involved Consumer Affairs, providing my Roblox account details and bank statement. I've also contacted the Ombudsman seeking a refund. Disappointed with Roblox's inability to address the situation promptly and the ongoing issues of hacking and scamming on the platform. After submitting the purchase payment to Roblox, they continue to direct me back to the developer without offering assistance. Thank you. -Kareen

My username, 'letsdoitanotherday', was approached by someone on Discord claiming to be a graphic artist, asking for my 3D profile. They instructed me to retrieve a .har file, which I did without fully understanding. After giving them the file, my password and email were changed swiftly. I took precautions by deleting cookies and scanning for malware. While I'm not concerned about Robux, I prioritize securing my account and data. I can verify ownership through security questions and account history. The account holds valuable data and game progress. My goal is to regain access to my account and restore normalcy.

A few days ago, my Roblox account "Audrelic" got terminated for unauthorized billing issues. Since August, someone had been fraudulently using my account, making purchases through the "Apple refund method" for in-game currency. I was unaware of this activity, as I thought it was related to fund transfers or premium subscriptions. Upon reviewing my Robux history, I discovered multiple unauthorized transactions on my account. I am eager to resolve this matter, reopen my account, and address this misunderstanding. I have dedicated a lot of time to this account since [redacted], and it's disheartening to lose it this way. I believe the termination was unjust, and I have reached out to Roblox support via email for an account appeal without a response after a week. I feel a phone call would be a more direct and efficient way to discuss this issue with them.

Recently, I switched from playing on my phone to my computer. When I tried to log in on my computer, it kept saying the password was incorrect. I need help resetting the password so I can access my account on my computer. I've tried changing my password through email, but it keeps showing an error when I enter my email address. I'm a bit worried about losing all my data on Roblox if I can't log back in. It would be a huge relief if you could assist me in resolving this issue. Thank you.

My Roblox account got permanently banned about a year ago, and I believe the reason is unjust. It happened while using Roblox Studio, where I innocently dragged and dropped an image that was mistakenly flagged as "Adult Content," resulting in an immediate ban without warning. Despite my attempts to contact support through emails and calls, I've only received automated responses or no response at all. I've been a user for over 5 years without any prior infractions, and it would mean a lot to me to speak with a support team member regarding this matter.

Upon logging into my Roblox account, I was shocked to discover that all my valuable pets in Adopt Me had been traded to an unknown account. This seemed suspicious as I did not authorize any trades. Initially, I suspected my sister, but then I received an email requesting a verification code from Jakarta, Indonesia, which raised red flags since I reside in Ohio. I promptly reported the trade to Adopt Me and contacted Roblox support, following their instructions to provide a screenshot of my last purchase. Now, I am eagerly awaiting their response and hope for a speedy resolution, possibly through a phone call. Today, when attempting to log in, I found myself logged out from all linked devices, unable to access my account due to a changed password by the alleged "hacker." I kindly request assistance via the email provided below to reclaim my account and ensure a secure gaming experience. Thank you in advance for your prompt attention. Sincerely, Hayden

Hello everyone, I wanted to share my experience using Traderie in my search for trades in the game 'Royale High'. I came across a user who accepted my offer and provided their Discord tag. They asked me to click a link to their profile. Unfortunately, being trusting, I clicked the link. As a result, I lost access to my account at 10:11 AM on Monday, March 8, [redacted]. I have proof that the account '0mxima' belongs to me. I usually monitor my followers on Roblox closely, and since the incident, I've been checking for any new friend requests or followers to identify the hacker. Interestingly, a user named 'chicagirl309' started following me and was in-game when my account was also active. I've reached out to Roblox with my information, but due to their high volume of emails, I understand it may take some time to resolve. Any assistance in recovering my account would be greatly appreciated. Thank you.

One day, I tried to access my Roblox account but found that I was logged out. Despite several attempts with different passwords, I couldn't log back in. It's been a few days, and I am still unable to access my account. I've been diligently trying to regain access without success. I am seeking suggestions to recover my account.