US Postal Service (USPS) Customer Service Issues

I placed an order on eBay earlier this month, and the package has not arrived. The seller shipped it from Connecticut to Bell Gardens, CA, but it has been stuck at the distribution center there. I've tried calling the center, but no one answers. I would appreciate it if you could contact them regarding my package and either have it sent to me or confirm it's lost for a refund. The order number is -[redacted][redacted]83. I'm tired of dealing with automated messages and would like a real update. Please reach out to me via email or call me at [redacted]. Thank you.

I am seeking assistance regarding a package that was marked delivered by the carrier but never received. I suspect it may have been misdelivered, possibly to the nearby apartments. How can I request help with this situation? I would like clarification on whether the carrier remembers dropping it off at the mailbox, entryway, or porch. Below is the information I attempted to submit to USPS: Type of Mailpiece: Package Tracking Number: [redacted][redacted]38 Other Tracking Issue Details: Our residence is situated behind some apartments, with our porch not immediately visible from the street. Despite being home all day on Thursday, Feb 17th, we did not observe any package delivery. The online USPS update indicates the package was left at the mailbox, which is not designed for package storage. Mailpiece Information: - Class of Mail: Standard Post - Special Services: Certified Mail® - Destination: Residence - Content: Nature's Bakery Fig bar 36-Piece Variety Pack - Value: $22.25 - Package Status: Scanned Delivered but Not Received Contact Information: Name: C. LEENSTRA Phone: [redacted] Email: [redacted] Address: [redacted] 15TH AVE NE, SEATTLE, WA 98[redacted] Delivery/Sender Addresses: - Delivery Address: [redacted] 15TH AVE NE, SEATTLE, WA 98[redacted] - Sender Address: My Shopping Club USA, [redacted] COLIMA RD, ROWLAND HEIGHTS, CA 91[redacted]

I sent a package from Spain to New York. The address was correct, but the package was delivered to the wrong person by the courier on February 7th at 12:00 PM. I need to know the details of who made the delivery and who it was handed to as I plan to involve lawyers and file a police report. The shipping address is for Paula A. F. at [redacted] Knickerbocker Ave, 3L, Brooklyn, New York [redacted]. I, Amparo F. D., from Calle LaGaviota 4-3A, Arrecife 35.[redacted] Lanzarote, Canary Islands, Spain, am the sender and Paula's mother. Paula's email is [redacted] and phone number is +1[redacted]. The tracking code is CP[redacted]21 ES. Looking forward to a prompt resolution. Best regards.

I was expecting a package today via USPS, but it wasn't delivered. I received an email stating there was a "delivery exception" as the carrier couldn't access the delivery location. It's frustrating because USPS no longer brings packages to our door; they leave them by the mailbox or on the ground nearby. I've been home all day, but that doesn't seem to matter since they don't come to the house anymore. This package didn't require a signature. I've raised this issue with the postmaster and contacted USPS Customer Service before, but the problem persists. It feels like the carriers use this as an excuse to finish their day early.

My wife recently lost her father, and amidst the chaos, she also lost her keys. The post office requires a lease to issue a new mailbox key, but due to the circumstances, we can't locate it. Her driver's license shows our address, and we have mail addressed to her at our residence where we've lived for the past 19 years. I'm wondering if there is alternative documentation she could provide to obtain a new key given the sensitive situation we are facing.

I paid $28.75 to ship a 17x13x11 box from Indiana [redacted] to Florida [redacted]. Unfortunately, the package was not delivered and was marked as vacant. Despite my door not being vacant, the box was not left there as requested. I have attempted to contact the Winter Park Florida post offices for two days without any success. The calls I made to the three different numbers resulted in continuous ringing and then a recording stating no one was available before disconnecting the call. The tracking number (9[redacted] 2[redacted] [redacted] 40) indicates that the package is being returned to the sender. I would appreciate receiving a new tracking number if it differs from the original one. The box contains personal items for my daughter that are invaluable to us. I am frustrated by the lack of communication and would like assurance that the package will be redelivered promptly as my residence is not unoccupied. Thank you for your attention to this matter.

I shipped a package to an address in California worth $[redacted], but fell victim to a scam. The package includes a mobile phone and accessories. Despite my efforts to stop it here in Australia, I have been unsuccessful. I have informed the authorities in both countries about this situation. The tracking number for the package is CF[redacted]75AU, addressed to Michael Scot at [redacted] S Figueroa Street, Suits:#[redacted], Gardena, [redacted] California. I am hoping that the package can be intercepted and returned to me in Australia, even if I have to cover the postage costs. Being a disabled pensioner, losing this money would be devastating for me. The payment was meant to come through PayPal, but the website turned out to be fake. I really need USPS to intercept and return the package, so those scammers don't get away with it.

I would like to speak with a live representative instead of dealing with this frustrating automated system that often misunderstands my inputs. The courier who was supposed to deliver my package failed to do so, despite the premises being open. The tracking information inaccurately indicated that delivery was attempted when it wasn't. I am disappointed by the lack of effort from the delivery person. I paid a significant sum for shipping and expect better service. Scheduled attempts for delivery have not been successful, and there is no updated tracking information available. This recurring issue with USPS deliveries has caused me both financial losses and frustration. I am anxious to resolve this matter promptly and receive my packages without further delays.

I recently had a delivery issue due to a situation involving my disability. Despite providing the local post office with a letter from my doctor explaining my condition and limitations, I received a letter stating that additional individuals had moved into my home, which is not the case. The only change is a nurse visiting twice a week for wound care. If they return my mail to the community box, I will struggle to collect it, including essential items I rely on. I have tried calling, but it's challenging to reach someone for clarification. I feel incredibly frustrated by this decision, especially since the information provided is incorrect and could disrupt my ability to access necessary items for survival.

Regarding USPS tracking #RH06 [redacted] 616UA, there has been a delay in the delivery status on the USPS INFORMED DELIVERY website since 03/05/22. Upon investigation, it has been found that the registered package is currently at the USPS Petaluma Distribution Center in California for 8 days without any recent updates. There is concern about the lack of information and the possibility of the package being returned to the Ukraine due to the ongoing conflict. Assistance is needed from USPS employees to facilitate the delivery process promptly.

While I am undergoing medical treatment for a stroke, I am unable to access my PO Box located in Wrightwood, CA. Due to my circumstances, I need assistance ensuring that any mail and packages sent to me are held until I can collect them, which may be several months. I have my PO Box key with me in the hospital and do not have anyone available to retrieve my mail regularly. Your cooperation in setting aside my mail and allowing designated individuals to pick it up occasionally would be greatly appreciated. Thank you for your understanding and assistance during this challenging time.

I am experiencing a delivery problem with tracking number 5[redacted] 0[redacted]. The Priority package was supposed to be delivered on Monday, 3/14/[redacted], but it did not arrive despite no secure location being available, and I was home. On 3/15/[redacted], the first delivery attempt failed, and when I rescheduled for 3/16/[redacted], it did not happen, citing an issue with ice on the road which was not the case. Finally, I had to pick up the package on 3/17/[redacted] at the post office where the manager disputed my concerns. It was frustrating to wait four days for a Priority package that could have been delivered promptly, especially when other delivery services faced no obstacles. The exchange with the manager left me feeling doubtful about relying on the postal service in the future.

Since around March 8, [redacted], our residence has not been receiving daily mail, including up to the current date of March 18, [redacted]. We have not submitted a change of address or requested mail hold services. There is concern that certain family members may be intercepting the mail, with past incidents involving illegal activities like interception. One family member and an associate were previously incarcerated for similar actions. About seven years ago, another family member improperly changed the address of a deceased relative to access sympathy cards with cash and checks for personal gain. Following our recent loss of our mother in January and her service in March, it became apparent that we were missing mail. Due to the pandemic, many friends and extended family could not attend the services, but we expected correspondence. The only cards we have received were combined with floral deliveries. Any guidance or referrals on addressing this issue would be greatly appreciated. Thank you.

There have been repeated instances where packages marked as delivered do not arrive. Upon creating a USPS account, I discovered a package had been marked as delivered, but I did not receive it. Luckily, after providing the tracking number to our postman, the package was located. It's concerning that without the account, I wouldn't have been aware of the missing package. I have filed a complaint regarding the lapses at the [redacted] W Atlantic Ave post office in Delray Beach, FL. Additionally, when a package was returned, that same post office requested $21 for its release, which the central post office stated should not happen. I insist on a refund of the $21 wrongly charged.

Dear USPS, I have been receiving notification twice a day since March 22, [redacted], informing me of an unsuccessful delivery attempt for my parcel with tracking number LB[redacted]US from the USA to France. Despite being at home both times, no one attempted to deliver the package to me. I even left a note on the door with my phone number and the tracking details. I believe there might be an error in the delivery attempts, and I am quite concerned. It's unclear who is handling this delivery situation, and I would appreciate it if you could investigate the tracking number to shed some light on where the package was meant to be delivered. You can reach me at [redacted]; however, please note that English is not my first language. Alternatively, you can contact me via email at [redacted] Thank you for your assistance.

I dropped off a prepaid package at the post office located at [redacted] OLD DIXIE HWY, MIAMI FL [redacted] on Saturday at 11:15 am. I used the app to confirm the shipment, but I received a notification that the tracking information was not available. Despite leaving the package in the designated drop-off box at the office with other packages, the tracking does not show that it was sent. After contacting the post office and filing a complaint, I was advised to file a claim. I request that they review the security cameras to confirm that I did drop off my package and ensure it reaches its destination promptly for a refund.

My daughter sent a package which the USPS tracking shows as delivered to my address, but it never reached me. Despite calling both my local post office and the USPS main [redacted] number multiple times, I received no assistance. The customer service made me feel guilty and bothersome, even though the package contained irreplaceable and vital items. The suggestion of filing a $50 claim felt like a lack of empathy considering the situation. To make matters worse, the package's GPS location showed it was delivered in the middle of the street a few houses down. I am disappointed and shocked by this experience with USPS employees. Any advice would be greatly appreciated. - Jamie B.

I am seeking assistance to bring back two rings belonging to my late husband from Quartzsite, AZ, to Canada. Having sold our property, these rings are the only pieces remaining. Due to personal reasons, I won't be returning to the U.S. I am unsure how to have them sent to me without incurring duty fees. The rings were left behind in the U.S. after our visit in March [redacted]. Can someone guide me on the procedure to have them mailed without customs charges? I possess an appraisal for one ring dating 30 years back as proof of ownership. Any advice on this matter would be greatly appreciated. You can contact me at home [redacted] or on my cell [redacted]. My email is [redacted]

Our U.S. mail delivery service at our address has been inconsistent. Over the past nearly 2 years, the mail arrives between 3:00 and 9:30 PM, or sometimes not at all. I mailed a complaint to the post office about six weeks ago regarding the poor service. I am waiting for important mail that should have arrived by now. For the last three days, we haven't received any mail, which is unusual for us. I heard our mail carrier was in an accident. I hope they are okay, but what happened to "neither rain, snow, nor dark of night"? I am wondering how to receive my mail. Should I go to the post office to pick it up, or is there a specific location I should check? I am frustrated by the lack of a direct line to the [redacted] post office, with only recordings and COVID-19 ads available.

The package tracking indicated delivery today on 04/07/22 at 7:38 a.m. My household was eagerly anticipating the truck's arrival as the contents contain essential products for my husband's Terminal Cancer care, including pressure wound relief antiseptic salves, oils, medications, and supplies. Unfortunately, the truck did not show up at our address, causing great distress. I promptly reached out to neighbors and even received other packages from FedEx after the USPS delivery was supposedly completed. It would be greatly appreciated if the company could utilize resources like GPS on their vehicles to determine the whereabouts of our missing delivery. Similar incidents have occurred previously, causing unnecessary stress and inconvenience. Your assistance in resolving this matter promptly is sincerely requested.