WhatsApp Customer Service Issues

Good evening, I am reaching out regarding my father's WhatsApp account associated with the number +62 [redacted]3. Today, he encountered an issue where his number was unexpectedly blocked. I have reviewed the terms of service to understand the possible reasons behind this action. His phone does not have any unauthorized third-party WhatsApp applications. It primarily has games installed by my younger sister. My father, being elderly and not very technologically inclined, might have unintentionally violated WhatsApp's terms due to his lack of familiarity with the platform. I can assure you that he would not knowingly engage in prohibited activities like sharing inappropriate content. While there may have been some unintentional missteps or potential misinformation shared, it is important to note his limitations in navigating digital platforms. It would greatly inconvenience him to change his number as WhatsApp is his primary means of communication with my mother, friends, and family. Additionally, important online study groups are facilitated through his account. Please carefully consider lifting the block on his number. Thank you.

Today, my WhatsApp app suddenly stopped working after I received a group invite. Now, I am unable to verify my phone number to use the app. Even after trying various troubleshooting steps like reinstalling the app and using a different phone number, the issue persists. Additionally, when attempting to use a different number like TextNow, WhatsApp does not recognize it as a US number. I have also encountered problems initializing the app and connecting to the service, despite receiving the SMS on the alternate number. I would appreciate any assistance you can provide with resolving this issue.

Dear Sir/Madam, I am writing to address the situation with my WhatsApp account (+[redacted]17), which has been banned since March 30, [redacted]. I have contacted your support team multiple times regarding this issue and was informed that my account was banned due to a possible violation of the terms and conditions. However, after carefully reviewing the terms and conditions of WhatsApp, I am confident that I have not breached any rules. I kindly request a thorough review of my case and the prompt restoration of my account. My WhatsApp account holds significant information and contacts crucial to my daily work and social connections. I have relied on WhatsApp as a secure and reliable communication platform for many years, and this ban has negatively impacted both my professional and personal life. I have stored important documents on my account that are indispensable to my daily activities. I assure you that I have always respected and adhered to WhatsApp's rules and regulations, understanding that they are in place to ensure the safety of all users. I suspect that my account may have been compromised by hackers, as there was unusual activity indicating that I was online while I was actually offline and sleeping. This discrepancy is worth investigating further. I emphasize the urgency of this matter and urge you to reconsider and assist me in reinstating my account. Thank you for your attention to this issue. Sincerely,

We are moos.lk, an institute providing online education to students in Sri Lanka for Ordinary and Secondary Levels. We have encountered an issue with three business accounts on WhatsApp that have been blocked without notice: *[redacted]8 *[redacted]4 *[redacted]6 These numbers were essential for our business, used for marketing on Facebook and displayed on our website. The sudden ban has caused us significant losses, totaling over $[redacted], as we lost crucial contacts and business opportunities. We have been waiting for over 30 days for a resolution, but have received no response. We urgently need your assistance to resolve this matter promptly and continue our operations. Your prompt response would be greatly appreciated.

I was using my WhatsApp on my old phone with my Indian number, [redacted]. I transferred it to my new phone but had to switch back to my old phone to check some information from old chats. Now I'm unable to receive the WhatsApp code on my new phone. I uninstalled the app on my old phone thinking that would help, but I still can't get the code. I have enough credit on my Indian number for carrier charges. I really need to fix this quickly since I'm currently locked out of WhatsApp on both devices. Please assist me as soon as possible. Thank you.

I am reaching out because my account has been permanently banned, leaving me extremely frustrated as I recently moved to Syria from Dubai in the UAE. My account, used primarily by myself, has been accessed occasionally by my younger brother who enjoys playing Clash Royale with our family. He only plays some small tournaments and 2v2 matches on my old phone. Since relocating a month ago, I kindly request your understanding and urge you to restore my account. Here are the details: Account Name: Moody Trophies: [redacted] Clan Name: UAE Rangers Google Account Email: [redacted] Highest Trophies: [redacted] Highest Rank: 65 in the world Please reach out to me via email at [redacted]. Thank you.

Dear WhatsApp Support Team, I am reaching out to inform you that my WhatsApp account linked to (+92 [redacted]) has been banned. I have been a long-time user of this account and am surprised to find it banned without any apparent reason as I have always followed WhatsApp policies. I suspect it might be related to the groups I participated in, but I am uncertain. Given the importance of this account for staying in touch with my friends and family, I kindly request clarification on the ban reason to prevent such issues in the future. I regret any unintentional policy violations that might have led to this situation. Your assistance in lifting the ban would be greatly appreciated, and I assure you of my commitment to using WhatsApp responsibly going forward. Thank you for your attention to this matter. Sincerely, Amaan Malik (+92 [redacted])

Hello WhatsApp Team, I apologize if I have violated your policy unintentionally. Please consider reinstating my WhatsApp number +[redacted]51 as it is essential for communication with friends, family, and other important contacts. I assure you that I will adhere to the terms and policy moving forward. Thank you.

Hello WhatsApp support team, I am reaching out because my account has recently been hacked, and I am in urgent need of help to recover it. I want to clarify that I am not responsible for any unauthorized activities conducted by the hackers. I can provide proof by showing you the history of my account, including when a friend asked me for a code, which I later realized was a scam. Despite sending numerous emails to the support team, I have only received automated responses that do not address my concerns. Over the past decade, I have stored crucial messages, conversations, and work-related information on this account, and its security is paramount to me. I made immediate attempts to verify my account after being logged out, but the system repeatedly claimed I had guessed the code incorrectly and locked me out for 11 hours. During this time, the hacker misused my account, leaving me unable to regain control. I am a victim of this hacking incident and am willing to cooperate fully with any investigation, providing all necessary details, including the account that compromised mine and my unblemished chat record from the last ten years. As a recent university graduate relying on this account for communication with potential employers, I am overwhelmed with the current situation and seek your assistance in restoring access. I am prepared to go as far as filing a police report if it helps prove my innocence in this matter. I implore you to please assist me as I navigate this distressing situation. Thank you for your attention to this matter.

Sehr geehrte Damen und Herren, Ich bitte um Ihre Hilfe, da es mir sehr wichtig ist. Meine Lebensgefährtin, Frau Hampel Iris (ehemalige Tel: [redacted]76), ist am 2. Dez [redacted] in Wien verstorben. Ich habe das Telefon abgemeldet, um Kosten zu sparen. Die Mutter, Frau Erika Hampel, hat das Telefon vom Spital abgeholt. Ihr Sohn hat das Telefon zurückgesetzt, ohne an den WhatsApp-Verlauf zu denken, den wir gerne hätten, um Freunde von ihr zu informieren. Ich würde gerne wissen, ob es möglich ist, dass ich eine neue Sim-Karte besorge und Ihnen die neue Telefonnummer zusende, damit Sie uns alle Daten schicken können. Ich, Gerhard Staub, sende Ihnen alle notwendigen Dokumente (Sterbeurkunde, Geburtsurkunde), damit Sie sehen, dass wir alles ehrlich meinen. Die Mutter und die beiden Schwestern wären sehr dankbar, wenn wir alle Daten erhalten könnten. Ich kenne mich nicht gut aus und hatte noch nie mit einem solchen Problem zu tun. Mein Name ist Staub Gerhard, Wien, 22. Bez, Vernholzgasse 4, Stiege 3, Top 11, wo auch Frau Hampel Iris gewohnt hat. Sollten Kosten anfallen, werde ich diese übernehmen. Es wäre sehr nett, wenn Sie mir und meiner Familie helfen könnten. Meine Telefonnummer in Österreich ist +[redacted]48.

Today, my WhatsApp account got hacked after mistakenly sending my six-digit registration code to an unknown person. Following this, my account got deactivated, but I managed to log back in. In a panic, I uninstalled and reinstalled WhatsApp, waiting an hour for the "call me" feature to register my mobile again. Although I am using my account now, I am concerned that someone else may be accessing it. I would appreciate prompt guidance on ensuring the security of my account. Thank you.

Hello, I am concerned because my account was hacked, and now it seems to have become a business account. I followed instructions and entered a code sent to my phone, but still lost access. My friends are also receiving messages from my account. I have asked them to report it and warned others not to share any codes with anyone. Should I be worried if the hackers got more information from my phone? Do I need to block my bank cards immediately? Would changing my phone number help? Thank you for your assistance. Sincerely, Julia

This afternoon, I fell victim to a hacking scam on WhatsApp. A friend, whose account was also compromised, sent me a message urging me to join him on his new account due to the hack. Upon sharing a 6-digit code with him, given the assurance that it would not affect my own account, I found myself locked out of my own account. The hacker wasted no time in contacting my contacts, falsely claiming that I was in trouble and soliciting money. Thankfully, my sister almost fell for the scam, but reached out to my brother to verify. Unsure if I had set up two-factor authentication, I seek guidance on how to regain access to my account.

My number, [redacted], has been banned. My WhatsApp account is blocked and I can't access it due to hacking. I acknowledge violating the terms and policies and apologize. WhatsApp is not allowing me to add new contacts. Please unblock my number, [redacted], and my email is [redacted] Someone is using my account without permission, kindly assist. I am experiencing problems with my WhatsApp account and need to retrieve my two-step verification code at [redacted] I forgot my two-step verification code and require help. I am attempting to register WhatsApp without a SIM card from a landline, but encountering issues. My WhatsApp number, [redacted], is currently banned.

I need a straightforward answer: do I have to take any action to accept WhatsApp's new terms by May 15? Will my WhatsApp continue working if I don't do anything? Could I lose functionality if I take no action? If action is required, please outline the steps to accept the new terms before the deadline.

I accidentally shared my OTP code with a hacker, who has taken control of my WhatsApp account and is using it to send messages to my contacts. I've been locked out of my account and the verification codes I've been receiving are not working. I need urgent assistance with this issue. I am using a Realme 5 pro device where my WhatsApp account is registered and I need help logging back in successfully. Every time I try to enter a verification code, I receive an error message prompting me to resend the code. This cycle continues without success. Your help in resolving this matter is greatly appreciated.

Hello, I believe my WhatsApp account has been compromised. Unfortunately, I mistakenly shared my OTP code with a hacker who is now accessing my account and sending the same message to my contacts. I have been locked out of my account and cannot seem to verify my phone number with the code provided. I was instructed to wait for a new code after 6 hours, but it has not resolved the issue. Can you please assist me in regaining access to my account on my Realme 5 Pro device? Thank you.

I encountered an issue with WhatsApp updating on my iPhone due to Apple ID password verification failure. Even though the same Apple ID password worked on other devices like my Mac, it wouldn't allow the update. Apple customer support helped me transfer WhatsApp to my Mac by scanning a QR code to move my contacts and chats. They advised me to delete the old version of WhatsApp on my phone and reinstall the latest version. After doing so, I attempted to scan the QR code on my Mac to restore the chats, but I couldn't see any chat history on either device. These chat histories are important to me and I need assistance to retrieve them as soon as possible. Please contact me at [redacted]. Thank you. Sailaja

I recently received a message from a close friend on WhatsApp asking for help regarding a code she received from hackers. She requested me to forward the message to her and soon after, my own WhatsApp stopped working. After speaking with her, I learned that her account was hacked, and messages requesting money were being sent to her contacts. Consequently, I deleted my WhatsApp account and all the messages received. I seek assistance in restoring my account. Best, Ernesto Elizondo

Hello, Your WhatsApp account has been restricted for violating the Terms of Service. As per the guidelines, it's crucial to adhere to the rules outlined in the "Acceptable Use of Our Services" section on the WhatsApp Terms of Service page to maintain account access. Do note that WhatsApp reserves the right to suspend services or restrict access without prior notice if the terms are breached. If you believe your account was erroneously banned, kindly reach out for further investigation. Please accept my apology for any unintended errors on WhatsApp. Requesting to unblock my primary contact number (+[redacted]98) to resume communication with family and friends. Ensuring compliance with WhatsApp guidelines henceforth. Warm regards, Initials [redacted] ##- WhatsApp Support -##