Wish.com Customer Service Issues

I currently have a lot of products I wish to purchase. However, I am hesitant to provide my bank information as requested. As a long-time loyal customer, I find it frustrating that despite my consistent attempts to reach out via email, I have not received any responses regarding my payment method. I encountered a strange incident where an order for red sneakers, which I did not place, was scheduled to be sent to someone in Ukraine. I am eager to continue making purchases, but it is concerning that my bank details are now required when there have been no previous issues with payments. I kindly request a professional response from the company via email at [redacted] Thank you.

I made a purchase on Wish on February 29, [redacted], with an expected delivery date of March 7th. Despite typical delays, the package never arrived. After receiving a FedEx notification that my address was not found, I contacted them, only to be told my information was incorrect. When cross-referencing the tracking number on Wish with the one on the FedEx card, they did not match. After multiple calls to FedEx, the package was supposedly put on the truck for delivery on the 8th, but it still did not arrive. Wish stated the item was on the truck, but I have yet to receive it. Despite reassurances from FedEx that the package would be delivered the next day, this has been an ongoing issue for five days. I am frustrated and simply want a refund, as I have never encountered this problem with Wish before.

I have been attempting to contact Wish multiple times without any response. Despite sending numerous emails, Wish has failed to address my issue or return the over $10,[redacted] I am owed. It is frustrating that Wish is not cooperating, and I need assistance in resolving this matter promptly. I have provided GetHuman with all the details and do not see any progress. It is crucial that Wish returns my money promptly and I urge for a resolution as soon as possible. I appreciate any help from GetHuman to escalate this matter with Wish. - MH

Hello GetHuman, I have been encountering issues with Wish since November [redacted] regarding a refund that I am rightfully owed. Despite my efforts to communicate with Wish, they have been unresponsive and unwilling to assist me. I have exhausted all possible options and have not received any support from Wish's customer service. I am reaching out to seek your assistance in obtaining the refund that I am entitled to. I am hopeful that you can intervene on my behalf and ensure that Wish fulfills their obligation to refund my money. Your help in resolving this matter is greatly appreciated, and I am relying on you to facilitate the process. Thank you for your support, GetHuman. I am entrusting you to help me in getting Wish to address this issue promptly and refund my money. Thank you once again. MH

It seems that I am constantly being prompted by Wish to provide a password and username, but I want to clarify that I don't have either because I never ordered anything from Wish. I was unaware of Wish until I noticed unauthorized charges totaling $10,[redacted].87 on my credit card within just a few days. I tried in vain to have all orders canceled before they were shipped, but Wish ignored my requests and proceeded with the shipments. Despite my pleas to halt the shipping process, Wish continued, prompting me to return every package to various locations. Wish assured me of a refund within 14 days, yet more than 60 days have passed, and I am still waiting. Wish is fully aware of the refund they owe me. I am left wondering if Wish engages in fraudulent activities and how many others have been affected. Perhaps a collective legal action is necessary to hold Wish accountable for their deceitful practices. I am exhausted and deeply affected by this experience with Wish.

Hello Wish, I have been trying to reach you regarding a refund for unauthorized charges on my AMX card that amounted to $10,[redacted].87 back in Nov & Dec [redacted]. Despite my repeated emails asking to cancel the orders and stop shipping, Wish continued to charge and send items. Each package was promptly returned unopened to the sender. Wish promised a refund within 14 days, but it has been over 60 days now. I have sent numerous emails requesting my rightful refund, but Wish has not responded. I do not have a password or username and do not know any order numbers. I simply want my money back as it rightfully belongs to me. Thank you. Sincerely, M.H.

I am having significant trouble with Wish. An amount of $10,[redacted].87 is at stake, and it seems like Wish is unwilling to give it back. I made numerous attempts to cancel my orders within a very short time frame, even as soon as 3 minutes after placing them, but my requests were ignored. I urgently contacted Wish via email to halt the orders and shipments, but they did not cooperate. It is essential that my money is refunded in full to resolve this issue. I am reaching out to GetHuman for assistance in persuading Wish to return my funds. The lack of communication from Wish has left me feeling frustrated and helpless. Your help in facilitating the refund process is greatly appreciated. Thank you. - MH.

Subject: Issue with Refund from Wish I am writing to express my frustration with the lack of response regarding my refund request from Wish. Despite sending numerous emails, I have yet to receive the refund I am owed. I urge the customer service team to review all my previous emails promptly and address this matter professionally. It is essential for Wish to honor their commitment and ensure customer satisfaction to maintain a positive reputation. If this issue persists, it may have detrimental effects on Wish's future success. Upholding honesty and integrity is crucial in business. Please process my refund at the earliest convenience. Thank you for your attention to this matter. Sincerely, MH.

I am following up on my refund request of $10,[redacted].87. It has been over 60 days since I returned all items to WISH, as per their instructions. I urge you to review the details on file promptly. My patience is wearing thin, and I am considering taking legal action. A police report has been filed, and the post office can confirm the return of each package to WISH. Please rectify this situation and process my refund without further delay. I have fulfilled my part by returning everything, and now I expect you to do the right thing and return my money in full. Your cooperation in resolving this matter promptly is greatly appreciated.

I purchased some throw blankets, but received a message stating my order was canceled due to being too late to order. However, I believe the issue lies in the items not being removed from the shopping list on time, rather than my order being late. I bought these blankets without seeing any notice of a limit on quantity. As a frequent Wish shopper, I expect my order to be fulfilled as intended. I shouldn't be penalized for a mistake on your end. Please honor my order instead of issuing a refund, as I submitted it in good faith. I am firm in my position that I was not late. Thank you, S. Order # 5e6fad5193a152d8f3b9402f.

The 5% discount promotion code, CGMQLCNJ, appears to have expired. New orders are not going through despite being confirmed 20 minutes ago. The order history is empty, customer service is unresponsive, and the FAQs are not helpful. None of the items purchased show a countdown timer. It's frustrating as the prices seen on the cell phone are not reflecting the final purchase price. Despite having a good internet connection on the cell phone, the system seems to have issues. I've encountered this problem before, so I want to cancel the entire order. I am disappointed and feel disrespected as a customer. Sincerely, Carlos De La Paz.

I am disappointed with Wish because they failed to cancel my order and shipped it to the wrong address, resulting in $[redacted] wasted. I have been in contact with them multiple times since the day I placed the order, but there has been no effort from their end to locate or fix the issue. Despite providing the correct address when ordering, they still managed to mess up. This experience has been distressing, especially considering my sister's terminal illness. Wish has not only taken my money but also shown unprofessionalism by ignoring my concerns despite having evidence in over [redacted] emails. It's frustrating to be left defrauded without receiving the purchased items.

I received the wrong burner from Wish. I ordered a Blu-ray/4K/DVD burner, but this one doesn't even read Blu-ray discs. Additionally, the customer service response seemed robotic and didn't address my issue correctly. My order number is [redacted], and the item is a USB 3.0 External Blu-ray CD DVD Drive. I paid $29.00 for it and $12.00 for shipping. I want the correct product as I only received a regular DVD burner. I'll keep the DVD burner until I receive instructions from a supervisor regarding the exchange. Please send me the right item, preferably one that can play Blu-ray discs. I value honesty in business dealings and expect a suitable resolution. I anticipate your prompt response. Thank you. - Mr. L.

Dear GetHuman, I am hoping for your assistance. I have been struggling with Wish customer support for a while now. Despite my efforts, they have not been responsive or helpful, causing me frustration and financial loss. Wish has ignored my requests to cancel orders and stop shipments, leading to unauthorized charges on my credit card and a significant amount of money owed to me. This has put me in a difficult financial situation, especially during these uncertain times. I am reaching out for help and hoping to get my money back from Wish. The lack of communication and resolution from them has left me feeling desperate and at risk of losing important assets. I would greatly appreciate any support or guidance in resolving this matter. Thank you for your attention to this urgent matter.

My package was supposed to have been processed by the 22nd, but it hasn't been. I am frustrated and will contact the responsible party. This delay is unacceptable as I ordered a month ago. I have waited long enough and this situation is extremely disappointing. The shipping cost is excessive compared to the item's price. I will persist in expressing my dissatisfaction until my order arrives. I prefer speaking with an actual person instead of receiving automated responses. My experiences with Wish have been positive in the past, but this current delay is frustrating, especially since my order was placed before the China shutdown.

I have not received my order, but Klarna is demanding payment. I contacted them on 5/3/20 regarding the missing items including "HOUSEHOLD KITCHEN Toilet 5db98198a11aaf" and "Odd819c". The post office said it was returned to the sender. Klarna has invoiced me, but they have not responded yet. Now it's with a debt collection agency. Earlier in winter [redacted], you charged me €15 after a fire incident, Klarna demanded €19 again for items I never received. Also, I did not receive the [redacted] wardrobe luckily without being charged. Please clarify with the INKASSO COMPANY regarding the Kitchen set. Why do I have to pay for items I did not receive? Please respond promptly. - ANITA N. from Sarstedt, at Wellbrunnen 5.

I am having trouble matching the shipping number of a package I received on 3/20/20 to my orders. Additionally, I received two jackets on 3/21/20 that were both too small. I would like to return all items for wish cash and reorder the correct size. The jackets were opened, but not the first package. I had previously messaged about unknowingly installing your outdated app and believe the first item was ordered then. I would also like to return it for wish cash. Since all libraries are closed and I do not have a printer, I am unsure what to do next. Furthermore, my husband misspelled our email address when he installed the outdated app as I cannot confirm [redacted] is incorrect. Despite these issues, I have enjoyed using the new app and look forward to shopping once everything is resolved. Thank you, Stevie Anderton. Tracking numbers: Unknown item: UJ[redacted]81CN Jacket 1: LN[redacted]24CN Jacket 2: LN[redacted]34CN

Dear GetHuman Support Team, I have been reaching out to you since December [redacted] about an ongoing issue with Wish. Despite multiple attempts to resolve the problem, nothing has changed. I have requested your assistance in previous messages, but have not received any personalized responses. Wish has not made any effort to communicate with me since November [redacted]. I provided detailed information in my message on March 24, hoping for your help in resolving the matter. I am curious if anyone at GetHuman works directly with customers to solve issues with Wish. The frequent emails I receive seem to only prompt me to share my problem on social media. I am frustrated by the lack of progress and Wish's avoidance of the situation. Could you please share how you successfully managed to obtain a refund from Wish for me and other customers? Due to the impact of the pandemic, I urgently need the refund. Tomorrow, I hope to receive an email outlining how GetHuman was able to facilitate the return of my money from Wish. Your prompt response would be greatly appreciated. Stay safe and thank you in advance.

Hello, I am having issues with the reception of two products purchased on Wish. My name is Javier Del Rio, with ID number [redacted]1-H, email [redacted], and phone number 0[redacted]97. I am requesting a refund for order number 5e3177abf68e0a83a3dc0e49 that was not credited back to my bank account or card. I plan to escalate this to the Ministry of Consumer Affairs. Additionally, I received two Huawei microSD cards with only 19MB when they were supposed to have 256MB. After three failed attempts to get a resolution, I have not been refunded or sent the correct cards. If I do not receive a refund within 48 hours, I will elevate this matter through the Ministry of Consumer Affairs. Wishing you good health, patience, and protection during this global COVID-19 pandemic. Best regards, Javier Del Rio

Today, March 26th, I processed an order that was in my cart. I used PayPal, and the transaction was automatic. After completing the purchase, I noticed that some items I had saved for later or put on my wish list were mistakenly included in the order, increasing the total amount significantly. I removed those items, placed a new order without the unwanted ones, and the total decreased to [redacted] euros. I've reviewed the return policy and understand that for recent orders, I can cancel and receive a refund. Unfortunately, the chat support was not able to assist me with this issue. I would appreciate a quick refund as I'm worried about delays like I experienced seven months ago. Please resolve this matter promptly. I prefer to avoid conflicts. I apologize for my mistake; everyone makes them. Thank you. I am in Spain and working in healthcare, trying to take a twelve-minute break.