Wish.com Customer Service Issues

I made a purchase on May 15, [redacted] for the LED waterproof Multi-Color Changing Lily Solar Flower Lights. The order included 1, 3 pack of purple, red, and white lights for $27.00 plus shipping. Upon checking the tracking information, I found that it was shipped on Oct. 25, [redacted], with an arrival date of Aug. 23, [redacted] - before it was even sent out. Despite this discrepancy, I was denied a refund because it was past the 30-day limit from the arrival date. These practices are misleading, and I demand an immediate refund. I will report this if necessary. I urge wish.com to address this promptly. Thank you.

I recently purchased a cell phone from the Home website. Despite not seeing a brand name initially, I was intrigued by its features. Upon arrival, I had to identify the brand by referencing a model number on the box, discovering it was a Huwai P20. Due to concerns about the brand's reputation, I contacted customer service requesting a refund as I was uncomfortable with it. After providing images as requested, they disputed the phone's authenticity, implying it was not the correct device. Further inspection by my phone carrier revealed prior ownership and mismatched details. I am frustrated by this situation, having paid over $60 for a product that seems dubious. I am simply seeking a full refund given the circumstances.

I urgently need a reply. Store DGDZDZS took 16 amounts totaling 5.32 from my account. I have reported this to the bank for fraudulent access and they have blocked orders from Wish. Despite contacting Wish Head Office and Customer Services, I have not received any response. I'm frustrated with the lack of help. 88.00 has been taken from my account for mask orders with individual postage charges. I want this order canceled, the money refunded, and the masks returned at no cost to me with a prepaid return label. I plan to cancel my Wish Account after this issue is resolved. Unlike Wish, Ebay and Amazon provide immediate assistance for issues. I hope to hear back from you soon.

I made a purchase on Wish on September 24, [redacted]. Unfortunately, six pairs of men's jeans I ordered didn't fit when they arrived on October 14. I requested a refund on October 20, while I was still waiting for more of my order. I returned all six items separately in the original packaging with return labels provided by Wish for each package. I then shipped them back in one box using USPS on October 26. The items reached Wish's facility on October 29. However, only one pair of jeans was refunded on the 30th, and the shipping was not fully refunded for that one item. The remaining five items weren't refunded. Despite returning the items, Wish keeps asking me to open a new return ticket for each one and refuses to look into the issue. They repeatedly request the tracking number from the return receipt, but even after providing it, they just refer me back to their refund policy. I've been trying to resolve this since November 1, but I keep getting the runaround, causing frustration as I am nearing the refund time limit.

Good morning, my name is Olubunmi Olayemi Itepu. I am a public servant in Lagos State, Nigeria. Unfortunately, my ATM card was used on your website in San Francisco, CA, for a purchase I am unaware of. I understand it's not your fault, but please assist me in stopping this cyber scammer. Incidents like this can have severe consequences. Even though I only had 20,[redacted].38 naira in my account, the scammer managed to take $44.00. This has made it challenging for me to meet my daily needs. I have already blocked my card this morning due to the unauthorized transaction at 5:57:22 am on 6th November, [redacted]. Thank you for your help in advance. Yours Faithfully, Olubunmi Olayemi Itepu

My name is Olubunmi Olayemi Itepu, a public servant in Lagos state, Nigeria. Unfortunately, my ATM card was used on www.wish.com without my knowledge. Although I only had 20,[redacted].38 naira in my account, $44.00 was taken by the scammer. This situation has put me in a difficult position as I struggle to meet my daily needs. I have blocked my account following the unauthorized transaction alert received at 5:57:22 am on 6th November, [redacted]. I understand it's not your fault, but I seek your assistance in stopping this cyber scammer to prevent further harm. Thank you for your help in advance. Yours sincerely, OLUBUNMI OLAYEMI ITEPU.

I am reaching out to Wish regarding my order of a 3D rug with a skeleton face placed on 5/10/[redacted]. According to my Wish order history, it shows as delivered on 15/10/[redacted], but I have not received it. I live at 7 Coppice Road, Arnold, Nottingham, NG5 7GR. The tracking number is [redacted][redacted], and the rug should be 80cm x 120cm. If there was a button indicating delivery confirmation pressed on my device, it was done in error as the rug hasn't arrived. Could you please check with the couriers to confirm the delivery address and investigate further? No neighbors have mentioned receiving it for me. For inquiries or a refund, kindly contact me at [redacted] or [redacted]6. I appreciate your assistance. Thank you, Mary G.

This morning I placed an order for 3 or 4 items. When I received my statement, I was shocked to see it totaled over $[redacted] instead of the expected $60 including postage. I immediately tried to cancel the order, but I received an email tonight saying that it had been processed for the higher amount. Panicked, I called my credit card company only to find out that the charge had already been applied to my account. As a 78-year-old living on a fixed income from Old Age Security, I cannot afford this unexpected bill, especially with my health condition. Please, I am reaching out to request the removal of these charges from my credit card.

I am writing to inform you that I, Yucika F., placed an order on your website on October 6th. The expected delivery dates for the items I purchased were scheduled for November 10th and November 12th. I recently contacted the carrier for the delivery, UPS Mail Innovations, who confirmed that the items have been classified as lost after checking the tracking information. The first item, priced at $49, has the tracking number [redacted][redacted]2, and the second item, priced at $48, has the tracking number W[redacted]921FPL. UPS has initiated an investigation into the lost packages. Therefore, I am seeking a full refund for these items to be processed back to my debit card promptly. I can be reached at [redacted] or via email. If necessary, I am prepared to take further steps to ensure that I receive a refund. This experience has been disappointing, and I am hesitant to make future purchases from your company. Thank you.

I received my order #5f9b5522a[redacted]3a489810 in damaged condition. The package was damaged, and I have already sent photos to your support department on November 5th, the evening I received the item. I have not received a response from Wish yet. I am requesting a prompt response regarding either a refund or a replacement of the order free of charge. I kindly ask for a return address and shipping label to be included with the replacement item so I can return the damaged item to Wish. Thank you for your quick resolution of this issue. Hopefully, this will be resolved without any further action needed. Thank you, G. Bini.

I recently received an i11 Pro cell phone as a gift, which I attempted to send to my husband. Unfortunately, it did not reach him. Subsequently, I deleted all the data on the i11 Pro, but now I am unable to access the phone to make or receive calls or check voicemail. I require the pin code to reset my device to address this issue, but regrettably, I do not have this information. I would greatly appreciate any assistance you can provide.

Hello, gentlemen. My name is Ruben Dario Urrego with ID [redacted]0. I have made several purchases through this website and I am dissatisfied because two of them arrived incomplete. One was a cellphone with a gift of earphones, but only the gift arrived. The other purchase was a pressure controller, an oxygen controller, a digital thermometer, and a case, but only the pressure controller arrived. I request that you please resolve this as soon as possible because I have been waiting for a response regarding the first purchase for several days now and have not received it yet. My phone number is [redacted].

Hello, I placed an order in May [redacted] with the order number 5eadaacc[redacted]7da385. Unfortunately, 7 articles were not shipped by November 10th, [redacted]. I am seeking reimbursement for the undelivered items. Below are the details of the items along with the amounts paid: 1. Colorful Handmade Sewing Quilt Plastic Binding Clips Pack - Quantity: 1 - Free 2. Water Erasable Ink Markers Cross Stitch DIY Tools - Quantity: 1 - Price: 1.93€ 3. Fabric Bias Binding Tape Maker Kit - Quantity: 1 - Price: 9.50€ 4. 6mm Elastic Sewing Bands - Quantity: 1 - Price: 1.71€ 5. Cartoon Printed A-Line Dress - Quantity: 1 - Price: 5.68€ 6. Biais Binding Maker - Quantity: 1 - Price: 1.84€ 7. Biais Binding Maker - Quantity: 1 - Price: 1.87€ Kindly process a refund of 43.37 euros. Best regards Mme RC 2 CHOISEL [redacted] GLENAC

I ordered items to be picked up at the store to save on shipping costs. I used gift cards, and when there was a small balance left, I spent them at Walmart. The cashier then discarded the empty cards. I have contacted customer service multiple times, but they insist on refunding the money to the original card and advise me to visit the bank. I explained the cards were gift cards and already disposed of. I asked if they could deduct the remaining balance from the cards and I would cover the shipping difference. I hope to resolve this issue without losing my money or the items I purchased. Thank you for your assistance. Thank you, S. R.

I purchased a smartphone expecting it to be thin and have a 6.1-inch screen like the picture showed, but it lacked these features. When I tried turning it on, it briefly powered up then shut down, attempting to reboot in Chinese before ultimately failing to turn back on. I contacted Wish customer service, sent pictures, and requested a replacement instead of a refund. However, despite marking the issue as resolved on their end, it has been a month since I first reached out and have not heard from them since.

In September [redacted], I bought two items from two separate sellers, each with its tracking number. Unfortunately, I have not been able to track either package successfully. Despite my efforts to check the site and the seller, the transaction history only displays purchases from [redacted]. I need the tracking number for a welding hat and also for a free item, a cell phone holder. The last four digits of the card I used are [redacted], which is on the Wish Quick Order, or something similar. This information should be enough. However, your site is currently not operating as it should, and I am experiencing difficulty navigating it.

I mistakenly placed an order totaling $[redacted].20 on my American Express Serve account on November 6, [redacted]. This order has drained my account balance, and I am quite worried. The transaction is currently on hold. I apologize for this unfortunate error and kindly request the cancellation of this order. While I enjoy shopping on Wish, making an order of this amount is beyond my means unless I win the lottery. I apologize for any inconvenience caused and hope to continue shopping on Wish soon. Thank you for your understanding and assistance in resolving this issue. Sincerely, Louise B. [redacted] [redacted]

I am currently in Japan and attempted to contact your USA number, but I was directed to utilize the app's customer support instead, which hasn't been helpful. I encountered an issue while shopping yesterday when a pop-up promised an additional 5% discount if I checked out within 30 minutes, in addition to the promo code I already applied. Unfortunately, I did not receive the promised discount despite meeting the conditions. I reached out regarding this matter but have not received a response. The order processing has commenced without applying the 5% discount, which I find unethical and unfair. As a loyal customer, I expect the company to uphold its promises. My details are as follows: Jennifer N., 2-7-30-[redacted] Sakasedai, Takarazuka, Hyogo Japan [redacted]. The order in question was placed on 11/13/[redacted], and the Order Number is 5fae66a[redacted]a560ac0afc. I request the 5% discount be applied as promised; otherwise, I demand the entire order be canceled.

I am writing to inform you about my order of a new S30U Smartphone with a rear HD camera, 6.5-inch full HD display in blue, EU version (12GB+512GB), quantity 1, with an order number 5FAC615874E50449DB27F83C. I placed the order on November 11, [redacted]. However, the item has not been delivered to my shipping address in India. Although I am tracking my order, it falsely indicates that the item was delivered on November 13, [redacted]. There seems to be an error in the information displayed in the Wish order history. I am eagerly awaiting the delivery of my smartphone. Could you please provide confirmation on when I can expect to receive my order? I am also seeking guidance on how to accurately track my order since the information on the Wish app is incorrect. I kindly request confirmation on the status of my order and specifics on the expected delivery date. Additionally, I would appreciate accurate details on how to track the shipment to my shipping address in Delhi, India: Sunil Kumar, B-[redacted], Sector-1, Avantika, Rohini, Delhi, PIN Code - [redacted].

I recently placed an order for a lifelike dog, scheduled for delivery between the end of November and December 5. I had placed another order three weeks ago for a dog and a bathroom set. The bathroom set order was canceled, and I am still waiting for my refund. Despite liking Wish products and recommending them to friends and family, I am disappointed with the delays and lack of refund for the canceled item. I hope to resolve these issues promptly.