Wish.com Customer Service Issues

I have submitted my ID as requested since there is no bank statement for my prepaid credit card where I loaded the funds. All the items I ordered have been paid for, and suddenly I am being informed that my orders are being refunded. I am confused about the situation. These purchases are intended as Christmas gifts, and I have already made the payments. My name is Shiela H., and upon reviewing my account, I have noticed multiple discrepancies on the part of your company. I kindly request that you rectify the issue promptly so that I can receive all the items I have ordered. Thank you for your attention to this matter.

I placed an order about five days ago. A few days later, I received a notification requesting a copy of my bank statement to complete processing my order. I have placed multiple orders with you before, and it is confusing why a bank statement is needed for this recent order. Then, a few hours ago, I received another notification that my order has been refunded. It's frustrating that it will take up to two weeks to receive the refund in my bank account. I was expecting to have the order before Christmas, but now it will be three weeks later until I get my money back. This situation is disappointing. I don't understand why I can't receive my order as placed and why it will take two weeks for the refund. The money was taken immediately when the order was placed, so the delay is puzzling to me. I hope this can be resolved to keep me as a satisfied customer.

I ordered several items to be shipped to a nearby store due to issues with direct home delivery. Despite placing the orders almost two months ago with an initial pickup date of Oct. 28, which was later changed to Nov. 4, it is now Dec. 2, and nothing has arrived at the store. I have already spoken to the store owner, who confirmed they have not received the items. I am eager to obtain these items and would appreciate an update on the situation.

I have made several orders on Wish, and I recently learned that some of them were duplicate items. Wish has informed me that around 28 orders will be refunded due to incomplete processing. I am eager to know when these refunds will reflect on my credit card ending in [redacted]. I have already provided all the order numbers for the items that are supposed to be refunded. If necessary, I am willing to take further steps, like filing a dispute with my credit card company.

When I was making a payment, my old Visa account number was used by mistake and the order went through with the incorrect number. I would like the old Visa number removed from my Wish account so I can use my new Visa for payments. Please cancel the order that was mistakenly paid with the old Visa. Once this is resolved, I will reorder the items. Additionally, I find the postage fees to be excessive, even more than the cost of the items purchased. This has deterred me from ordering frequently. In the past, Wish did not have these issues. Please ensure my account number is not stored for future orders, as I prefer to enter my card details myself. Thank you.

I placed an order on Wish, and even though the money has been deducted from my account, it shows that the order hasn't been paid. I really need these items for my daughters' Christmas, and this is my only budget for their gifts. I recently had open-heart surgery, and waiting for a resolution is causing me anxiety. I provided my order numbers and the amounts that were debited. Please assist me in resolving this issue. Thank you.

I need to have an order shipped to my current address in Atlanta, GA, instead of my niece's old address in New Albany, IN. I changed the address within five minutes of placing the order, but it still got shipped to the wrong place. I'm disappointed that the company didn't prevent this, as they mentioned a window of eight hours for address changes, which I followed. I would appreciate not having to bear the costs of reshipping. I've updated the address to the correct one in Doraville, GA. Please reach out to me at [redacted]. My name is Jana J.

I used a different debit card, not the one registered on my Wish profile. The card ending in [redacted] belongs to my grandfather, who allowed me to use it for purchases. On Wish, I can't add this card to my payment methods, and it's preventing me from making any payments without contacting support. My order is processing, but I'm unsure about getting a refund. Do I need to add his card to my account, or should he create his own account? I may need to clarify with him; his name is Hector Martinez, and his number is [redacted].

I used a different debit card on Wish, not the one linked to my profile. The card ending in **** belongs to my grandfather. He allowed me to use it because he wanted to make some purchases. Wish won't let me add his card to my payment methods, and now I can't make any payments until I speak to a Wish representative. It shows my orders are processing, and I'm unsure if we will get a refund or if I need to add his card separately or create a new account for him. If needed, Hector Martinez can confirm that he permitted me to use his card for payments.

I need assistance with obtaining a refund. Since Thanksgiving, I have been attempting to resolve an issue where an unauthorized order was placed, charging $[redacted] to my card and causing an overdraft. This situation is immensely stressful as I am a single mother and currently have no funds. I urgently require my money back. This situation has severely impacted my Thanksgiving. I am frustrated with the difficulty accessing my account and the lack of refund. I genuinely need to speak with a real person to address this promptly.

I placed an order for a pair of sandals on Wish.com because they were advertised at a promotional price of 50 cents with 25 cents for shipping. However, when I checked my bank statement, I noticed I was charged $25 for the same sandals. Despite reaching out to Wish twice to either cancel my order or issue a refund for the $24.25 overcharge, I have not received a response. I am simply requesting that Wish honor the price I was originally quoted at checkout for the sandals. It is disappointing that my order was not processed in time for the discount, and I would not have made the purchase at full price. I am requesting a refund of $24.25 or the cancellation of my order with a full refund of $25. Thank you.

On November 29th, I made a purchase for $[redacted].69. Upon reviewing my account, I noticed that not only was I charged $[redacted].69, but also an additional $[redacted].04 on the same day. I am requesting a refund of the extra $[redacted].04 to be credited back to my account promptly. My name is Janice L. Tolve. I kindly ask for a swift resolution to this issue as I need to make a credit card payment soon. Thank you for investigating the error and addressing it. Your help is greatly appreciated.

I have decided to file a fraud case against Wish. I have been trying for over three days to get my orders canceled and refunded, but I have been unable to reach anyone for assistance. I urgently need a full refund for the $14,[redacted] charged to my credit card through Wish transactions. Despite returning packages and contacting my credit card company, the issue persists. Please close my account, stop processing and shipping orders, and cancel all orders associated with my account. I cannot do this from home, so I implore you to take action. I will continue to return packages until this matter is resolved. Kindly provide me with information on the transactions causing the balance on my credit card. I have already contacted the Attorney General, so I ask for a prompt resolution to this situation. Please stop all transactions involving me and refund the money spent, or I will hold Wish accountable for the charges. I eagerly await your response.

Hello, my name is Amanda Miller. I recently placed two orders, and unfortunately, I mistakenly provided the wrong zip code for both orders. However, I promptly emailed your customer service team with the correct zip code within an hour of noticing the error. I am concerned about the status of my orders and want to ensure they are delivered to the correct address. This is my first time using Wish, and so far, it has not been a positive experience due to this issue. Can someone please advise me on what steps to take to rectify this situation? Thank you.

Hello, My name is Alaefuna Irene. I placed an order on Saturday (Nov 30). Initially, I had trouble paying, perhaps due to network issues, but the payment eventually went through successfully. However, I recently received an email stating that my account has been permanently suspended due to an alleged unauthorized transaction. I can assure you that I personally made the payment and have never reported any unauthorized transactions on my account. I have provided all the necessary payment and invoice copies for review. I urgently need this issue to be resolved promptly and my orders to be processed without further delay. I am feeling quite anxious about this situation and would greatly appreciate a quick and positive response. Thank you.

I am extremely frustrated. Last week, I placed an order for two kids' coats and a purse. I received an email stating that these items were not placed in time. I made sure to order before the timer ran out on these items. I insist that the items be shipped to me at the price I was offered during the sale. The order also included two cover sweaters. This situation needs to be rectified promptly, or else I will not be making any future purchases from this company. I will inform others about the poor treatment I have received. Thank you.

I am constantly being charged the wrong price when I add items to my cart. Additionally, all the refunds I receive for items out of stock are frustrating. Why advertise items on sale if you don't have them in stock? I placed my orders right when the sale started but was still refunded due to lack of stock. This is unacceptable. I would really appreciate the opportunity to speak with a representative about this, but it appears there is no phone number available to contact customer support. The questions provided in the support section do not address the real issues. Please respond promptly to help resolve these concerns. Thank you.

I have ordered various items from Wish on separate orders and have received most of them in a timely manner. However, I am still awaiting a tapestry, nail polishes, and a face mask which have not arrived after 60 days. I made the payment through the app and I am concerned about the missing items as I have not received any tracking information or mail notifications. What steps should I take to resolve this issue?

Hi, my name is Vincenzo. I am attempting to make a purchase on Wish and have a couple of questions. I want to buy something for someone else. Can I enter their address for shipping without a billing slip being sent to them, ensuring it comes to my address? I aim to keep the cost a surprise and have the items delivered directly to them for Christmas. I understand they won't be gift-wrapped, but I hope to keep the purchases a secret until they open them without them seeing the billing details. I would appreciate a response. Thank you!

I am seeking clarification on your limited offers. I placed a bid on a one-dollar offer. Although I am unsure if I have won yet, I want to confirm that if I am not the winner, my refund will be the two dollars I paid and not the entire original cost of the item outside the limited offer. It would be more convenient if there was a call center available, as I have spent the last ninety minutes attempting to find a way to speak with someone directly instead of messaging.