NJ Unemployment Customer Service Issues

I am unable to file a claim as I do not have access to the email address or password on file. I completed the ID verification process but have been unable to claim since 6/9/[redacted]. I provided my details - my name is Philip Cauthen, date of birth 11/21/79, and the last 4 digits of my social are [redacted]. It's important to note that someone else opened the account in May, which I reported to unemployment in late May and filed a fraud case in June. However, I have not received any updates despite multiple calls to representatives who keep telling me to wait. My current situation necessitates unemployment benefits, and I urgently need assistance to resolve this issue. Thank you for your help.

I am having trouble certifying for weekly benefits on the website despite receiving mail confirming my claim approval. The website prompts me to register with IDme, an online fraud detection service, but I am unable to do so as it requires a device with a webcam, which I do not have. I have reached out to IDme for assistance. I would like to know what alternatives are available to me in case I cannot complete the IDme registration. Thank you for your help.

I have been attempting to claim my PUA and COVID unemployment benefits since the summer of [redacted]. While I have received some payments, I have not been paid for the beginning of the pandemic or the last few months. Despite being approved for the funds and backpay multiple times, the payments have not been processed and have been stuck without progress, even after escalating the issue. I have been informed several times that everything is approved and processing correctly, but I have yet to receive the backpay. I am unable to verify or claim for current weeks anymore. I sought assistance from the Senator's office, but even after things seemed resolved, the payments were either halted, canceled, or left pending. Additionally, I have received contradictory letters demanding repayment, which I was told to disregard. I have tried to reach out by phone multiple times today, with no success in speaking to a representative.

Since June [redacted], I have been patiently waiting for a simple deposit of my unemployment funds onto the debit card issued by the department. Unfortunately, I have yet to receive any payment due to the department's inefficiency. It is disheartening that elected officials and department heads have allowed this situation to persist, leaving individuals like myself struggling to access crucial funds. Despite never having collected unemployment during the pandemic and working continuously, the lengthy wait for funds is distressing. I have been tirelessly advocating and following up three times a day since June, as the deposit process should be straightforward. The prolonged delay is jeopardizing my financial stability, and the lack of urgency is unacceptable.

During the pandemic, I filed for unemployment but have not received the due payment promised in August [redacted] after speaking with a representative in June or July. Despite being hospitalized with Covid from 12/20/20 to 12/26/20 and being on oxygen till mid-March due to being a long-hauler, I continued to claim weekly until I could return to work. I mentioned having Covid in January while certifying, which may have caused issues. Unfortunately, contacting someone by phone has been difficult, and despite speaking to a representative before, I have not received any updates. I would appreciate assistance in recovering the unemployment benefits owed to me since December [redacted], as being out of work for that duration has left me with mounting bills to settle. Thank you for your anticipated help. - Norine Augliera

In [redacted], I initiated a claim file that I wished to close down. By January [redacted], I had started my own business, but unfortunately, due to the impact of COVID-19, my business was forced to shut down. When I attempted to apply for Pandemic Unemployment Assistance (PUA) online, I encountered an issue stating that I had an open claim. Despite trying to update this, I was unsuccessful in doing so. I reached out to a few representatives and was promised follow-up emails that never arrived. After contacting my local House of Representatives and providing my information, I was assured that someone would reach out to help resolve the matter, but no further communication was received, only related to my [redacted] claim, not the PUA claim for [redacted]. Subsequently, in May [redacted], when I checked online, my previous claim was no longer in the system, so I submitted a new claim for PUA but did not receive any response. Despite efforts to address this with the House of Representatives multiple times, no satisfactory resolution has been provided, and I am still awaiting clarification on why I did not qualify for PUA benefits given my circumstances.

In May, I submitted claims for multiple weeks, which included 2 weeks where I earned about $[redacted] in incidental income. I reported this as required. The last week I received payment for was on 4/17/21. After contacting the listed phone number and speaking with several representatives since June, I was assured that the issue would be resolved. However, despite promises, nothing has changed. On July 14, a representative mentioned they would escalate the matter, indicating it may take 3 to 5 weeks. Subsequently, I was informed it could take longer, between 5 to 8 weeks. After 8 weeks, I was informed that the timeline is uncertain, and no estimated resolution date can be provided. Unfortunately, I've been unable to reach anyone else, as supervisors are reportedly unavailable to speak with over the phone. Recurring advice indicates that there are two problems with my claim, specifically an "out of sequence" issue that needs correction. Although I continue to file weekly claims as instructed, since July, I consistently receive an error message prompting me to call. However, calling has been ineffective and time-consuming. I am requesting a thorough review of my records by the Department of Labor to address the simple fix required. Clarity regarding the current status and an estimated time frame for resolving the issue would be greatly appreciated.

I am experiencing issues with accessing my account for filing for unemployment benefits. I have received multiple emails requesting further information, but when I try to log in, it keeps saying my details are incorrect and my email and password are being locked out. The email mentioned the possibility of resolving this with a live agent. I need assistance and would like to speak to someone about this matter. The link provided in the emails leads to a form that needs to be completed to determine my eligibility for benefits. It is important to fill out all questionnaires sent and submit the form by clicking the "Submit" button on the Certify & Submit page. I need help resolving these login issues and completing the required form before the link expires on 10/28/[redacted].

In April [redacted], there was an issue with my unemployment benefits. My wife tried to file for me, but an error occurred, halting all benefits. Despite being approved for an extension and receiving two payments initially, things became chaotic. My wife has been calling daily for the past six months, encountering busy lines and unhelpful responses. We were promised resolutions that never materialized. The latest setback was being told there were discrepancies with two employers on my W-2 forms, although both were from the same company. Despite several attempts to clarify, progress has been stagnant. Today, after finally reaching someone, we were abruptly disconnected. I understand the challenges faced by support staff but after months of struggle, I simply seek the benefits I am entitled to, nothing more. With both of us still out of work due to Covid concerns, any assistance in resolving this matter would be greatly appreciated. Sincerely, Ernest B.

Hello, my name is Chelsea Carlino. I encountered an issue with the final four weeks of my unemployment claim. During this period, I faced a situation where I was incarcerated for missing a court date. This issue was resolved with unemployment once I spoke to a specialist to confirm my release. I informed them of my new contact number, which needed to be updated. However, the person I spoke to mentioned that they were unable to make the change on their end. This led to confusion about how I could be reached. The lady on the phone advised me to continue calling, but then abruptly hung up. Subsequent calls have resulted in me being told the same thing - that they will have to call me back. This cycle seems never-ending. I am urgently in need of the funds for the last four weeks of my unemployment, especially as I am currently homeless. To ensure a resolution, please reach out to me at my new contact number: [redacted]. Your prompt assistance in ending this situation would be greatly appreciated. Thank you.

When attempting to certify for my weekly benefits, I encountered a new message stating my unemployment claim from 07-11-[redacted] has expired, with no benefits available. If back at work, I may qualify to file a new claim at myunemployment.nj.gov. For assistance, reach the Reemployment Call Center at [redacted], open Monday to Friday, 8:30am to 4:30pm. I appreciate anyone who can share their experience with this issue and how they resolved it. Thank you.

I am having trouble adding my direct deposit information due to living out of state without a NJ driver's license or non-driver ID. I have a PIN but it seems I can't use it for this request online. I've attempted to reach the reemployment center to no avail due to high call volumes, prompting me to call back on the next business day repeatedly. This has been extremely frustrating as I haven't been able to file a claim since December [redacted] and it's causing financial strain. I urgently need to set up direct deposit for safety reasons. I've been in touch with my Senator's office to escalate this issue to the Department of Labor and believe I am now in your system. Please assist me with setting up direct deposit and filing my claim promptly. Thank you for your attention to this matter.

The errors made by the labor department have had a significant impact on me financially. I have been waiting for a simple deposit since June, which includes my NJ unemployment money and pandemic funds from [redacted]. As a single parent caring for my child and elderly parents, I have exhausted my savings of $10,[redacted] and now have only $1.77 in my account. This situation arose after my workplace closed down suddenly, leaving me jobless. Despite repeated attempts, the department has not provided the assistance owed to me, totaling $11,[redacted]. I have faced rude treatment and unhelpful responses from the department, causing immense frustration. This prolonged delay has been the most challenging experience in my life, affecting me both emotionally and financially.

I have encountered issues receiving my unemployment benefits from March 21, [redacted], to August 1, [redacted]. Despite weekly calls, I was informed my previous claim was closed, a new one opened, and I.D. verification required. I completed the verification process after experiencing computer glitches and speaking with representatives. Although glitches were reportedly fixed, I have yet to receive resolution despite continued calls at the scheduled times. My cell phone may have received calls from a representative, but I did not recognize them as they were not labeled as from NJ Unemployment. No messages were left for me to return any supposed calls. I have since resumed employment as of August 1, [redacted], and seek assistance in resolving these issues and obtaining the owed benefits.

I need assistance promptly. I lost my job due to COVID-19 on May 24, [redacted]. Despite following up with the unemployment office, I faced delays in processing my claim, leaving me without benefits until August 1. After being advised to file a new claim, I am still waiting for the owed back pay. I was directed to contact Carla at the appeal tribunal, but I missed the notification to register for a phone hearing, which led to the dismissal of my claim. Facing eviction as I am three months behind on rent, I am struggling to secure a job due to memory issues post-coronavirus. I urge for the prompt release of my back pay to avoid homelessness. Your prompt assistance is greatly appreciated. blackColor.

Subject: Assistance Needed with Unemployment Claim To whom it may concern at NJ Dept of Labor and Workforce, I am reaching out regarding Claimant # [redacted]46 stemming from 5-23-[redacted]. I have encountered issues with receiving my unemployment payments since the week of 5/23/21. I acknowledge that during the last week of May, I worked for more than 32 hours, rendering me ineligible for benefits for that period. Upon certifying that week, my claim was placed on hold, and I have not received any payments since then, despite having a balance of approximately $5.4K and outstanding PUA of $[redacted]. My attempts to resolve this matter with over 50 customer service representatives have been unfruitful, with some disconnected calls and lack of assistance. I have also received conflicting communication from NJUI regarding my benefits, one showing eligibility for $[redacted].00 and another reducing it to $[redacted].00, causing confusion and frustration on my end. I seek guidance on obtaining my entitled benefits from the last week of May and onwards, as well as assistance on certifying post-Sept 4 without being redirected to numerous agents with no resolution. Your prompt attention to this matter is greatly appreciated. Thank you, Orlando [redacted]

I completed the ID.me process on 9/24/[redacted], but did not receive a code for filing. My computer malfunctioned immediately after. ID.me confirmed my completion of the process on that date. They advised me to contact NJ DOL for the access number, which they did not provide. My last 4 SSN digits are [redacted]. I am seeking the filing code or guidance on next steps. Please assist. You can reach me at [redacted] or email me at elizabethksheeran@google. Thank you for your attention and help. - Elizabeth Sheeran, Last 4 SSN digits: [redacted].

I have not received an unemployment check since 9/4. I filed a new claim on 10/3 for a 26-week claim. I am having trouble with ID.me. NJDOL acknowledges my claim but mentions a "glitch" between ID.me and the software. Each week, I call in, hoping to resolve this. The automated voice directs me to an agent. After speaking with them, I am told to wait for a specialist to call me. This has been ongoing for ten weeks, leaving me without payment for 14 weeks. I wish for the specialist to quickly resolve the glitch in my claim so that I can receive my benefits as soon as possible. My Claimant ID is #[redacted]85.

I have been waiting for weeks without receiving any paychecks. Since July and August, I have not received any checks and have been calling every week to follow up. I recently received a letter stating I was eligible for unemployment benefits, but then received another letter saying I was not able to receive benefits due to an issue with my ability to work. I have appealed this decision but have not heard back yet. I am currently without a job, out of money, and have had to borrow funds to make ends meet. It is crucial for me to receive the payment for the past weeks to be able to survive. I would appreciate any assistance you can provide. Thank you.

My last day of work was July 27, [redacted]. Currently, I am receiving an "authentication failed" message when trying to certify for weekly benefits. I have had issues with my password since July, which were corrected or reset in November. I received four payments in November for weeks in June when I was working. I need to start receiving benefits from July 27, [redacted], to the present, minus the four payments. I believe I need to reset my password. I am struggling to pay my mortgage and need assistance. Thank you.